Note fondée sur 966 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Corinne de Nouméa (Nouvelle-Calédonie)
très bon hotel
Publié le 2 oct. 2015 sur HotelsTrès bien situé, proche des transports, de commerces, et bien situé pour se rendre à la clinique Adventist.
par un voyageur
Ok budget hotel
Publié le 2 oct. 2024 sur HotelsNot terrible. At the budget end of the price range. Rooms are tired & low tech.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Cindy, Gestion de l’hôtel
Dear Ed,Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and understand that our accommodations may not have met your expectations. We are currently in the process of evaluating our rooms and amenities to enhance the guest experience. Your insights are valuable, and we hope to make improvements in the near future. We would be grateful for the opportunity to welcome you back and provide a more satisfactory experience.
par un voyageur
Publié le 23 sept. 2024 sur Wotif
Compact room, tidy, not all tv channels worked. Staff great, clean and tidy
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Steve,Thank you for your review! We’re glad to hear that you found your room tidy and appreciated our staff’s great service.I apologize for the issue with the TV channels and appreciate your feedback. We’ll look into it to ensure a better experience for our guests in the future.Thank you for choosing to stay with us, and we hope to welcome you back soon!Best regards,CindyAssistant ManagerIbis Sydney Thornleigh
par un voyageur
Publié le 21 sept. 2024 sur Wotif
Bathroom was a plastic module in the corner of the room- not very user friendly with a big step up.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Gayle,Thank you for your feedback regarding your recent stay. I’m glad to hear that you enjoyed your time with us, but I apologize for the inconvenience you experienced with the bathroom setup.We understand that the design may not be suitable for everyone, and we appreciate your comments as they help us identify areas for improvement.Thank you for choosing Ibis Sydney Thornleigh, and we hope to welcome you back for a more comfortable experience in the future!Best regards,CindyAssistant ManagerIbis Sydney Thornleigh
par un voyageur
Publié le 20 sept. 2024 sur Wotif
The lady who greeted us was perfect. Friendly and professional, but relaxed enough to make us feel welcome.
There were some issues ordering room service. The number we were given, took us to the main call centre, where the call centre guy was terribly incompetent.
But the actual hotel experience was perfect.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Cindy, Gestion de l’hôtel
Hi Troy,Thank you for your wonderful review! We're thrilled to hear that you felt welcomed by our team upon arrival. It's great to know that our staff made a positive impression.I apologize for the issues you experienced with room service. Your feedback is invaluable, and I’ll be sure to address this with our team to improve the process moving forward.We appreciate your understanding and hope to welcome you back soon for another perfect stay!Best regards,CindyAssistant Manageribis Sydney Thornleigh
par un voyageur de Ashfield
Publié le 15 sept. 2024 sur Expedia
Staff friendly and convenient location. Good dining options in house and nearby. Comfortable bed. For the price its good value. Only negative is paying $10 for parking feels ridiculous as its not a secure carpark and plenty of parking within walking distance.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Geoffrey,Thank you for taking the time to share your feedback about your recent stay with us. I'm glad to hear you found our staff friendly and appreciated the convenient location and dining options.I understand your concerns regarding the 10 parking fee. We aim to provide value for money, and I’m sorry to hear that you felt this charge was excessive, especially given that the parking area is not secure. Your feedback is valuable and will be considered as we review our pricing and services.Thank you again for your comments. If you have any further suggestions or if there’s anything we can do to improve your experience in the future, please don’t hesitate to reach out.Best regards,CindyAssistant Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Steam the carpet needed
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback regarding your recent stay. I’m sorry to hear that you found the carpet in need of steaming. We strive to maintain high cleanliness standards, and I appreciate you bringing this to our attention.I will share your comments with our housekeeping team to ensure this issue is addressed promptly. Your feedback helps us improve our services and provide a better experience for future guests.If you have any additional concerns or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Best regards,CindyAssistant Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Robert,Thank you for the fantastic 5-star review! We’re thrilled to hear that you had a great experience with us. Your positive feedback is truly appreciated and motivates our team to continue delivering exceptional service.If there’s anything specific you enjoyed or if you have any suggestions for us, we’d love to hear them. We look forward to welcoming you back to ibis Sydney Thornleigh in the future!Best regards,CindyAssistant Hotel Manageribis Sydney Thornleigh
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Was charged for parking at reception even when there was no parking charge on the booking page.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Brendan,Thank you for your feedback. I’m sorry to hear about the confusion regarding the parking charge. This is not the experience we aim to provide, and I apologize for any inconvenience this may have caused.I will look into this issue to ensure our parking charges are clearly communicated and to prevent similar situations in the future. We appreciate your feedback and hope to have the opportunity to offer you a better experience on your next visit.Best regards,CindyAssistant Hotel Manageribis Sydney Thornleigh
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Dasni,Thank you for the fantastic 5-star review! We’re thrilled to hear that you had a great experience with us. Your positive feedback is truly appreciated and motivates our team to continue delivering exceptional service.If there’s anything specific you enjoyed or if you have any suggestions for us, we’d love to hear them. We look forward to welcoming you back to ibis Sydney Thornleigh in the future!Best regards,CindyAssistant Hotel Manageribis Sydney Thornleigh
