Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Hotels
par un voyageur
Publié le 2 oct. 2023 sur Expedia
par un voyageur
Publié le 1 juill. 2023 sur Expedia
Great appartment but the parking in underground car park was very confusing! More instructions are needed to find car spot.
Easy for transport and shopping.
Thanks!
Commentaires de Gestion de l’hôtel
20 juill. 2023 par KULA Team, Gestion de l’hôtel
Hi Lisa,Thank you so much for the positive feedback and we do apologise for the parking arrangement. We definitely can work on the parking instructions.We hope to see you again in the future and feel free to reach out for your next booking.
par un voyageur
Publié le 4 mars 2023 sur Expedia
The property was close to the university & Macquarie Centre. The area surrounding the building was most pleasant.
However, we weren’t provided with the twin room apartment we requested. Instead we were given separate rooms 6 levels apart. I was told this would occur 1 week after booking but you must not advertise something you can’t provide.
There is a lot to be said about written effective communication.
You can not assume travellers will understand different types of cards or tags some hidden discreetly behind name tags.
While I was told to use a code it did not work on the keypad of the building or the car park & I didn’t notice the small black tag on the key ring until another resident pointed it out.
Please write this down on your instructions & don’t use a code if it doesn’t work.
Also don’t provide an option to leave keys in the locked box or the kitchen bench. Don’t leave your keys on the bench in the kitchen as per instructions, you will not be able to access the car park.
If you would like me write effective instructions for a small fee I would be happy to do so.
Commentaires de Gestion de l’hôtel
27 mars 2023 par KULA Team, Gestion de l’hôtel
Hi Felicity,Thank you for your feedback and we apologise for the last-minute changes regarding your booking. While we are confident that the apartments we advertise are available and at its best state, unfortunate situations can still occur and we will always think of our guests' safety and comfort above all. And at the time, the best solution was to split your booking into two separate functioning apartments. And we aim to update you as soon as we have secured the changes to minimise the inconvenience to be caused.We do have the instructions on our key use and the code use in the guest app that you received during your stay, under the House Manual option on your homepage. Alternatively, we are happy to assist our guests verbally when requested as some would prefer this option. Nonetheless, we are constantly reviewing the functionality of our guest app based on feedback like yours. Thank you for offering in writing the instructions but we do have a dedicated team to work on this.Thank you again for your time and for choosing to stay with us.
par un voyageur
Publié le 20 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2023 par KULA Team, Gestion de l’hôtel
Hi Dasom,Thank you for providing your feedback and we would love to hear more about what we can improve on.Feel free to reach out should you find it more convenient to share your experience privately.Thank you once again for staying with us.
par un voyageur
Publié le 25 janv. 2023 sur Wotif
This place is beautiful close to everything little far from the city but one bus takes you there we enjoyed walking to the shopping centre it’s 10 minutes walk
Commentaires de Gestion de l’hôtel
1 févr. 2023 par KULA Team, Gestion de l’hôtel
Hi iGor!We're glad you found our property to your liking and we also love walking around Parramatta.We hope to welcome you back in the future.
par un voyageur
Publié le 13 janv. 2023 sur Expedia
The communication and check in process was awful.
Commentaires de Gestion de l’hôtel
23 janv. 2023 par KULA Team, Gestion de l’hôtel
Hi Azadeh,We apologise for the shortcoming in communication and check-in process. We do strive to make our digital experience as smooth and comprehensive as possible. We hope you give us another chance in the future.Thank you for booking with us.
par un voyageur
Publié le 4 janv. 2023 sur Wotif
In the apartment everything was great, as we expected. We enjoyed our stay. The only improvement could be if the car parking is easier… Someone put a nasty note on my car, while I parked in a “visitor” market spot.
Commentaires de Gestion de l’hôtel
23 janv. 2023 par KULA Team, Gestion de l’hôtel
Hi Balint!Thank you for your positive feedback and we're glad you enjoyed your stay.We apologise for that nasty note in the parking area! Someone was not having a good day.We hope to welcome you back in the future. :)
par un voyageur
Publié le 23 déc. 2022 sur Wotif
Nothing good to say
Commentaires de Gestion de l’hôtel
23 janv. 2023 par KULA Team, Gestion de l’hôtel
Hi David,We apologise for the disappointing stay. We do strive to make our digital experience as smooth as possible and we hope that whatever issues you had with the apartment, our team attended to with the best efforts. We hope you give us another chance in the future.Thank you for booking with us.
par un voyageur
Publié le 22 déc. 2022 sur Expedia
Great
Commentaires de Gestion de l’hôtel
23 janv. 2023 par KULA Team, Gestion de l’hôtel
Hi Hai!Thank you so much for the feedback and we hope to welcome you back in the future.Have a lovely day.
