Note fondée sur 438 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice
Publié le 22 déc. 2014 sur HotelsNicely located, nice staffs.
par un voyageur
Not great overall
Publié le 4 oct. 2024 sur HotelsBathroom was dated and a bit smelly. King bed was two singles pushed together. Food area sink was blocked. Behind the bed was extremely dusty. Parking access was convenient and straightforward.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par PC, Gestion de l’hôtel
Hi DanielThank you for highlighting these issues to be addressed. While certain things are wear and tear we apologize for the standard of cleaning which has now been addressed.Kind regardsPaul
par un voyageur
A good stay, but wanted the room sparkling.
Publié le 13 sept. 2024 sur HotelsI think the room needed a bit more attention to detail with cleanliness, it was clean but i could see it needed a bit more spit and polish. The carpet needed a shampoo. There is a sort of a smell that smells like old croissants. Perhaps a air freshener would help. The bed was very comfortable, happy with the level of noise which was zero. Good stay but needs that sparkling clean look.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Coco, Gestion de l’hôtel
Dear BenThank you for taking the time to give us your review. We are very sorry to hear that the cleanliness of the room you have stayed was not up to usual standard. Please be assured that your feedback has been passed on directly to department head to address and take action accordingly.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
レイトチェックアウトの際、電話をかけなければ、鍵を入手することができない。海外の客が滞在することを想定しておらず、ホテルのサービスとしてはかなり不足がある。価格から言えばホテル並みではある。こうしたシンプルな形のサービスで十分な客もいると思うが、サービスが限定的であることをより開示した方が良いように思った。
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Coco, Gestion de l’hôtel
Thank you for your recent review, I am sorry that your stay was not the positive experience I hope all our guests have. I have shared your feedback with the team to address the issue you have raised.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Coco, Gestion de l’hôtel
Dear CarolineThank you for your feedback.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Paul, Gestion de l’hôtel
Hi AlisonIf you could kindly share the details so we can improve our service.Kind Regards
par un voyageur
Not a good choice.
Publié le 2 juill. 2024 sur HotelsDirty floors. Bed was not made from the previous guest, sheets not changed.
No one to complain to. Reception closed at 5.30 and all staff disappears.
Had to call a central number to get Wi-Fi code.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Paul, Gestion de l’hôtel
Hi StevenCan you please contact the hotel. I would like to discuss your stay with us.Kind Regards
par un voyageur
Publié le 13 juin 2024 sur Hotels
On arrival we were confronted with a sur-charge for the secure parking. Last year this did occur. This was entirely unexpected
Commentaires de Gestion de l’hôtel
20 juin 2024 par Paul, Gestion de l’hôtel
Hi. Thanks for taking the time to review. We do have packages available to include parking. Please call us about this.Kind regardsPaul
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juin 2024 par Paul, Gestion de l’hôtel
Hi RohanThank you for your high scores. We appreciate it.Kind RegardsPaul
par un voyageur
Publié le 9 mai 2024 sur Wotif
Reception closes at 530pm but there was no communication about this. We had to ring the number on the door before we could be checked in. We weren’t given the wifi password. The room was comfortable but in need of modernising.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Manu, Gestion de l’hôtel
Hi Denise,Thank you for your feedback. We apologize for the oversight regarding reception hours and the WiFi password. We'll address these issues promptly to improve our service. We appreciate your comments about the room and will consider them for future updates. Thank you for staying with us.
