Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2018 par Emily, Gestion de l’hôtel
Hi,
Thank you for the 4 star review!
We are delighted to hear that you had an enjoyable stay.
Kind Regards,
Emily
Front Office Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Beau Frith, Gestion de l’hôtel
Thank you for your kind rating!
par un voyageur
Publié le 19 août 2024 sur Wotif
Hotel was clean and modern. staff were excellent. breakfast was of a high quality. definitely stay there again.
Commentaires de Gestion de l’hôtel
31 août 2024 par Beau Frith, Gestion de l’hôtel
Dear Craig,Thank you for the wonderful review! I’m thrilled to hear that you found our hotel clean and modern, and that our staff and breakfast met your expectations.We look forward to welcoming you back on your next visit. If there’s anything we can do to make your stay even better, please let us know!Kind regards,Beau FrithFront Office ManagerNovotel Sydney Olympic Park
par un voyageur
Publié le 15 août 2024 sur Wotif
Loved everything about this place. Feedback there was no body wash in the shower and this was never refilled also the alarm going off in the middle of the night and waking me up was not pleasant.
Commentaires de Gestion de l’hôtel
31 août 2024 par Beau Frith, Gestion de l’hôtel
Dear Amanda,Thank you for your feedback. I’m glad to hear that you loved your stay with us. I apologize for the inconvenience caused by the missing body wash and the alarm disturbance during the night.We will address these issues with our team to ensure they are resolved for future guests. Thank you for bringing them to our attention.We hope to have the pleasure of welcoming you back soon!Kind regards,Beau FrithFront Office ManagerNovotel Sydney Olympic Park
par un voyageur
Publié le 14 août 2024 sur Wotif
Very close where I wanted to go
Commentaires de Gestion de l’hôtel
31 août 2024 par Beau Frith, Gestion de l’hôtel
Dear Peter,Thank you for your review. I’m pleased to hear that our location was convenient for your needs.If there’s anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back!Kind regards,Beau FrithFront Office ManagerNovotel Sydney Olympic Park
par un voyageur
Publié le 13 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
31 août 2024 par Beau Frith, Gestion de l’hôtel
Dear Laura,Thank you for taking the time to leave a review. I’m glad to hear you had a positive experience with us.If you have any specific feedback or suggestions on how we could make your next stay even better, please let us know. We look forward to your next visit!Kind regards,Beau FrithFront Office ManagerNovotel Sydney Olympic Park
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Beau Frith, Gestion de l’hôtel
Thank you for your kind rating. Look forward to welcoming you back soon.Best regards,Beau FrithFront Office Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Beau Frith, Gestion de l’hôtel
Thank you for your rating. We hope to welcome you back in near future.Best regards,Beau FrithFront Office Manager
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Beau, Gestion de l’hôtel
Thank you for your kind rating. We look forward to welcoming you back soon.Best Regards,Beau FrithFront Office Manager
par un voyageur
Publié le 21 juill. 2024 sur Wotif
The toilet seat in bathroom was not on properly, no bin in bathroom, vent hadn’t been cleaned for a very long time it was clogged with dust.
Had the buffet breakfast asked three time for cutlery or where it was located to get ourselves, then got thrown on the table with no napkins when I asked for napkins was snuffed at.
Commentaires de Gestion de l’hôtel
7 août 2024 par Beau, Gestion de l’hôtel
Dear Julie,Thank you for providing additional feedback regarding your recent stay at ibis Sydney Olympic Park. I am truly sorry to hear about the issues you encountered, especially regarding the bathroom and the service at our buffet breakfast.Please accept my sincerest apologies for the improperly fixed toilet seat, lack of a bin, and the dusty vent in your bathroom. This is certainly not the standard we strive to maintain, and I have already informed our housekeeping team to address these issues immediately.Additionally, I apologize for the unsatisfactory service you experienced during breakfast. Our team should always be courteous and responsive to guest needs, and it is disappointing to hear that this was not your experience. I will ensure that your feedback is communicated to the relevant department so that we can make the necessary improvements.Your comments are invaluable to us as they help us identify areas that need attention. We hope to have the chance to provide you with a much improved experience in the future.Best regards,Beau FrithFront Office Manageribis Sydney Olympic Park
