Ratings based on 891 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Expedia
We found the blind lifting system was terrible.
Comment from Hotel Management
Sep. 4, 2024 by Novotel DH, Hotel Management
Dear Susana Veronica,Thank you for sharing your feedback with us. We're glad you chose to stay at Novotel Sydney Darling Harbour, but we apologize for the inconvenience you experienced with the blind lifting system. Your comments are important to us, and we will look into this issue to ensure a more comfortable experience for our guests in the future.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Sincerely, Hotel Management Novotel Sydney Darling Harbour
by A traveller
Posted Aug. 26, 2024 on Expedia
Very nice stay
Comment from Hotel Management
Sep. 4, 2024 by Novotel DH, Hotel Management
Dear Stan, thank you for taking the time to leave feedback on your recent stay with us. We look forward to welcoming you next again next time. Warm regards, Novotel Sydney on Darling Harbour.
by A traveller
Posted Aug. 24, 2024 on Expedia
Offered an upgrade - $40. Another family member was GIVEN the upgrade - same floor - no charge! Upgrade was a misnomer - the room offered was 3 star at best - and, as for 'ocean view' - a view of the construction site with a bit of the Darling Harbour basin was not as the receptionist described. The rooms are old and tired.
Very slow checkin. 5 receptionists - 3 on one screen.
Comment from Hotel Management
Aug. 30, 2024 by Novotel Sydney on Darling Harbour Management, Hotel Management
Dear John,Thank you for sharing your experience. I’m sorry to hear that your stay didn’t meet your expectations, particularly regarding the upgrade and the room quality.We apologize for the inconsistency in how the upgrade was handled and that the room you received did not live up to the description. The view and the condition of the room clearly fell short of your expectations, and we regret that this impacted your stay.Your feedback about the check-in process is also noted. We will address this with our team to ensure a more efficient and consistent experience for all guests.We appreciate your comments as they help us improve, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Novotel Sydney on Darling Harbour Management
by A traveller
Posted Aug. 24, 2024 on Hotels
The staff were just so welcoming and friendly. The hotel and everything about it was family friendly too! Great location with lots of attractions and eatery in walking distance to the Harbour side and the Darling Quarter! Highly recommend staying here
Comment from Hotel Management
Aug. 26, 2024 by Hotel Management , Hotel Management
Dear Guest,Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience.It's great to know that our convenient location added to your stay. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Sydney on Darling Harbour in the future!Warm regards,Novotel Sydney on Darling Harbour
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Hotel Management , Hotel Management
Dear Jeff,Thank you for taking the time to rate your recent experience at Novotel Darling Harbour. We are pleased to see that your overall rating reflects a positive experience. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.sincerely,Novotel Sydney Darling Harbour
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Novotel Sydney on Darling Harbour Management, Hotel Management
Dear David,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at our hotel did not fully meet your expectations.If you could provide us with more details about your stay, we would greatly appreciate the opportunity to address any specific concerns you may have. Your insights are important to us as we strive to improve our services and ensure a better experience for all our guests.Thank you again for your review. We hope to have the chance to welcome you back in the future and provide a more satisfying stay.Warm regards,Novotel Sydney on Darling Harbour Management
by A traveller
Posted Aug. 17, 2024 on Lastminute
The entrance and dining area were lovely and the staff were great and accommodating, but for the price you pay the rooms are very basic and outdated, the furniture was rundown and the shower had little to no water pressure
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management , Hotel Management
Dear Rachel,Thank you for sharing your experience with us. We're pleased to hear that you had an enjoyable stay overall. However, we're sorry that the room did not meet your expectations. Please rest assure that we are taking your comments seriously and will be looking into these matters to improve the quality of our rooms.We hope you’ll consider giving us another chance in the future, and we’ll do our best to provide a more comfortable and satisfying stay.sincerely,Hotel Management Novotel Sydney on Darling Harbour
by A traveller
Posted Aug. 15, 2024 on Hotels
Tried to cancel this trip as I had COVID
Property refused a refund or transfer to another date even though I was medically unable to fly.
Have stayed at this venue since it was built, will not return. Hotel.com tried to get the venue to review situation but they refused.
Very sad
Comment from Hotel Management
Aug. 17, 2024 by Novotel Sydney on Darling Harbour Management, Hotel Management
Dear Ay,Thank you for taking the time to share your feedback. We are deeply sorry to hear about your recent experience and the frustration it caused, particularly given the difficult circumstances you were facing with your health. We understand how disappointing it must have been not to be able to reschedule or receive a refund.As outlined in the terms and conditions of your booking, prepay bookings are non-refundable. We understand that this policy can be challenging, especially in unforeseen situations. However, we recommend booking directly with us in the future so that we can offer more flexibility and assist you with alternative options should any issues arise.We genuinely appreciate your loyalty to our hotel over the years and are saddened to hear that this experience has affected your perception of our service. Should you wish to discuss this matter further, please do not hesitate to reach out to us directly. We value your patronage and hope that we can find a way to welcome you back in the future under better circumstances.Warm regards,Novotel Sydney on Darling Harbour Management
by A traveller
Posted Aug. 14, 2024 on Expedia
Room spacious, great buffet breakfast
Comment from Hotel Management
Aug. 20, 2024 by Hotel Management , Hotel Management
Dear Suzanne,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour
by A traveller
Posted Aug. 13, 2024 on Wotif
Handy-ish location. Breakfast was great. Otherwise, the place is 40-odd years old now and starting to feel it. Room was perfectly clean, but a bit tired. The whole lobby area is feeling a but tacky and the person who checked me in must have had a long day as appeared quite grumpy.
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management , Hotel Management
Dear Tony,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our breakfast and found the room to be clean. However, we’re sorry that other aspects of your stay didn’t meet your expectations.We're continually working to maintain and update our facilities to ensure a comfortable experience for our guests. Your feedback regarding your check-in experience will be shared with our team to ensure we provide the warm and friendly service.We hope you’ll consider staying with us again, and we’ll strive to make your next visit more enjoyable.sincerely,Hotel ManagementNovotel Sydney on Darling Harbour
