Note fondée sur 970 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 déc. 2022 sur Hotels
par un voyageur
Publié le 2 janv. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2018 par Front Office Manager, Gestion de l’hôtel
Dear guest,
Thank you for taking the time to review our property and share your experience.
We are delighted that you enjoyed your stay with us.
We wish you all the best and look forward to welcoming you back to Quest Mascot.
Thank you
The Team at Quest Mascot
par Patricia
REGRETS
Publié le 18 août 2017 sur HotelsNous sommes arrivées pour une nuit, le 30/07/2017. A notre arrivée, il m'a été demandé de verser une caution de 50 euros, avec ma carte bancaire. Le lendemain, nous sommes partis et nous avons laissé la chambre sans aucun problème. 3 jours après, j'ai constaté sur mon compte un débit de 50 et des frais 1,05e, à l'ordre de First Stirlin. J'ai immédiatement contacté Hotel.Com, des recherches ont été faites et ce service m'a répondu que je devais être remboursé sous 15 jours. Nous sommes le 18/08/2017 et je n'ai pas été remboursé, donc je suis très mécontent !.
par un voyageur de France
Thierry et Francoisr
Publié le 16 oct. 2016 sur HotelsExcellent
par un voyageur
Publié le 3 août 2024 sur Wotif
Clean comfortable easy walk to shops close to airport staff helpful
Commentaires de Gestion de l’hôtel
6 août 2024 par Quest Mascot Team, Gestion de l’hôtel
Dear Michelle,Thank you for choosing Quest Mascot. We were delighted to host you on your recent visit to Mascot and pleased to hear that your stay was both comfortable and enjoyable. Your feedback has since been shared with the entire team. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team
par un voyageur
Convenient to airport
Publié le 3 août 2024 sur HotelsOk for an overnight before os flight.
Commentaires de Gestion de l’hôtel
6 août 2024 par Quest Mascot Team, Gestion de l’hôtel
Dear Geoffrey, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Lovely staff. Short walk to train station and travel to airport
Commentaires de Gestion de l’hôtel
1 août 2024 par Quest Mascot Team, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Beds very comfortable, service fantastic. Shame about the paint splatters and paintings about to fall off the walk
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Quest Mascot Team, Gestion de l’hôtel
Dear Erin,Thank you for providing this feedback and we appreciate all our guest feedback as we take it very seriously.I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team
par un voyageur
Publié le 17 juill. 2024
I more than likely won't return. The hotel has 8 on-site restaurants listed, but upon arrival I found out all 8 of those are more than a half a mile away from the property. The staff ignored to do not disturb sign on the door multiple times throughout my stay. The carpets in the hallways are covered in stains, though they said that they're in the middle of renovations so in the future that may change. It's listed as having soundproof rooms but I could hear just about every noise in the hallway and from outside, I was on the 8th floor and I could hear dogs barking on the ground and from outside, I was on the 8th floor and I could hear dogs barking on street. Staff was friendly and helpful. Overall I had an average experience, I think next time I'll just stick with going to the Branksome though, it's in the same area and price range and had much better amenities and facilities. This hotel doesn't seem much like a luxury hotel, it's more like an old apartment building in the process of becoming a hotel. I had much higher expectations from the listing
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Quest Mascot Team, Gestion de l’hôtel
Dear Shaun,Thank you for staying with Quest Mascot and on behalf of the team I apologise that the level of the guest service standards during your stay was not to your expectations as it is a key focus of our Quest Mascot Team. I sincerely apologise for the less-than-ideal standards you have experienced during your stay. Our team only strives to provide the highest levels of excellent Guest Service to ensure all our guests have a comfortable stay with us.Thank you for taking the time to review the hotel and we hope you give us another chance so that we may improve upon your experience on your next stay.If you would like to discuss this further please email the property directly on pm.mascot@questapartments.com.auWe look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Bed was not comfortable at all
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Quest Mascot Team, Gestion de l’hôtel
Dear Jenny, Thank you for taking the time to share your experience with us and be reassured your feedback has been shared with our team and management. I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team
