Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2015 sur Hotels
SUPER !!!
par un voyageur
Good place for business trip
Publié le 2 oct. 2015 sur HotelsGood hotel very useful and close to all corporate office. At NOVOTEL level
par un voyageur
Publié le 12 août 2024 sur Wotif
Hadn't stayed in a hotel for some years. Given distance from local shops (had no car) we were disappointed that the bar fridge was not stocked with water, other drinks and snacks. We noted we could order room service for these items with a $5 charge each time. Luckily local family took us to the supermarket for these items.
Also disappointed that for a two person room there was only one easy chair and one 'dining' chair - if we had ordered in room dining there would have been nowhere to eat the meal in the room.
Commentaires de Gestion de l’hôtel
15 août 2024 par Jess | Guest Service Agent, Gestion de l’hôtel
Good Afternoon Gilbert,Thank you for sharing your feedback. We’ll take your comments into account to improve our amenities and room setup for a better experience. We appreciate your input and hope to have the chance to welcome you back in the future!Please feel free to contact me if you should have any further queries.Warmest Regards,
par un voyageur
Publié le 11 août 2024 sur Wotif
Overpriced and limited options for food
Commentaires de Gestion de l’hôtel
12 août 2024 par Liam Sammut - Duty Manager, Gestion de l’hôtel
Thank you, Dominic, for taking the time to review your recent stay with us. Our restaurant and bar are open 7 days a week with food and drink available until 9:30 at night. We feel as though we have plenty of options available however your feedback is incredibly valid. We hope you allow us the opportunity to welcome you back again.
par un voyageur
Publié le 10 août 2024 sur Wotif
It was great to have the restaurant there. Very handy. Staff helpful. Close to places we needed to be ! Room very comfortable.
Commentaires de Gestion de l’hôtel
11 août 2024 par Liam Sammut - Duty Manager, Gestion de l’hôtel
Dear Hallstrom, thank you for taking the time to review your recent stay with us. It was an absolute pleasure to have you stay and we cannot wait to welcome you back again soon!
par un voyageur
Publié le 30 juill. 2024 sur Wotif
Great motel , friendly staff, clean spacious room
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Jess, Gestion de l’hôtel
Good Morning Tonia,Thank you for your 5star review. We are so happy you enjoyed your stay with us. We hope to welcome you back soon so we can WOW you again.Please feel free to contact me if you should have any further queries.Warmest Regards,Jess Reception
par un voyageur
Publié le 28 juill. 2024 sur Wotif
Our room particularly the ensuite was not clean, hair on the toilet seat & in the bath tub
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Liam Sammut - Duty Manager, Gestion de l’hôtel
Dear Peter, thank you for taking the time to review your recent stay with us. It is disappointing to hear that your room was no to the cleanliness and standard that we strive for at Rydge's Norwest. Our friendly front office and housekeeping department are available at any time during your stay to assist in matters like this. I do hope you allow us the opportunity to welcome you back to Rydges Norwest and to show that we are listening to your feedback.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Staff were great when there was an issue with the booking.
The room was spacious but old and there were issues with the bathroom such as broken tiles and mold in the shower.
The breakfast was a major disappointment with a very limited selection.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Liam Sammut - Duty Manager, Gestion de l’hôtel
Dear Roy, thank you for taking the time to review your recent stay with us. We are delighted to hear that our staff were able to assist during your stay. We’re sorry to learn that the condition of the room and the bathroom did not meet your expectations. Please know that we take maintenance issues seriously and will address the concerns you’ve raised regarding the broken tiles and mould. If at any point this was brought to the attention of our team a swift and satisfactory response would have been made. We hope to welcome you back again soon to prove that your feedback has not been ignored.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Jess | Guest Service Agent, Gestion de l’hôtel
Good Afternoon Michael, Thank you so much for the 5-star review! We’re thrilled you had a great stay and appreciate your kind words. Looking forward to welcoming you back!Please feel free to contact me if you should have any further queries.Warmest Regards,
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Liam Sammut - Duty Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent stay, Sue. It was an absolute pleasure to have you and we hope to welcome you back again soon!
