Note fondée sur 661 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2023 sur Hotels
hôtel bien situé, bien équipé seul bémol pas de ramassage des poubelles pendant 6 jours
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Rooms Division Manager, Gestion de l’hôtel
Thank you for taking the time to review your stay Peyrolle, we really appreciate your feedback. Unfortunately we don't service rooms unless you are staying for more than one week; as you were only with us for 4 nights, your room was not serviced however, there are garbage chutes located on every floor near the elevator to dispose of any rubbish and our reception our housekeeping team would've been more than happy to provide you with new garbage bags or top up any other amenities in your room during your stay. We are glad you enjoyed our location and we hope to welcome you and your family again in the future.
par un voyageur
Fine for a few days
Publié le 14 avr. 2018 sur HotelsHôtel ok but not fancy. Rooms are very big and well equiped. Nice balconies and view. No breakfast and wifi sometimes a bit slow
Commentaires de Gestion de l’hôtel
17 avr. 2018 par Sebel Chatswood, Gestion de l’hôtel
Dear Guest,
We very much appreciate your comments regarding your stay at the The Sebel Sydney Chatswood.
It is always a pleasure to receive positive feedback. I am pleased to hear that our hotel facilities and services met your expectations. Unfortunately our hotel does not have an on site restaurant but we do offer a breakfast option which can be ordered through our front desk. I am sorry that this was not offered to you.
Thank you again for sharing your experience, and we look forward to welcoming you back in the near future.
Kind regards
Sandra Crisafi
General Manager
par un voyageur
Publié le 1 oct. 2024 sur Wotif
The apartment was very spacious and clean. Washing machine smelled funny, so didn’t use it.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par EH, Gestion de l’hôtel
Dear Ursela,Thank you for taking the time to share your experience with us. We're glad to hear that you found the apartment spacious and clean, as we strive to provide a comfortable stay for our guests.We apologize for the issue with the washing machine. Your feedback is important, and we will have our housekeeping team address this promptly to ensure it doesn't affect future stays.We appreciate your review and hope to welcome you back for an even better experience next time.Best regards,The Sebel Chatswood
par un voyageur
Publié le 27 sept. 2024 sur Wotif
Stayed here before and I would stay again however was disappointed the TV was not a smart TV and no TV in main room for parents escape.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par EH, Gestion de l’hôtel
Dear StevenThank you for sharing your feedback and for choosing to stay with us again. We're glad to hear you would return, but we apologize for the disappointment regarding the lack of a smart TV and no TV in the main room. We understand how important it is to have those comforts during your stay, and we will consider your feedback as we look to improve our amenities.We appreciate your loyalty and look forward to welcoming you back in the future with an enhanced experience.Best regards,The Sebel Chatswood
par un voyageur
Publié le 20 sept. 2024 sur Wotif
Kids loved the pool and spa...it was the reasin we booked there. I think charging an extra $30 after paying over $500 a night was a bit much...it should be free parking for your stay.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par EH, Gestion de l’hôtel
Dear RebeccaThank you for your review. We're thrilled to hear that your kids enjoyed the pool and spa—it’s wonderful to know that these amenities made your stay enjoyable.We appreciate your feedback regarding the parking fee, and we understand how this can be frustrating after paying a significant amount for your stay. Your input will be shared with our management team as we continuously review our guest services and policies.Thank you again for choosing to stay with us, and we hope to welcome you back for another enjoyable visit.Best regards,The Sebel Chatswood
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Great location as you are just across the road from Westfield and next door to Mandarin Centre. Everything is just at your doorsteps. Very close to Chatswood station as well. The hotel itself is a bit rundown but the sheets and towels are clean. We got a city view room and we could see fireworks from Darling Harbour on Saturday night. The only downside is they only do housekeeping if you stay for 7 nights or more. Overall will definitely book again when we visit Sydney next time.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par EH, Gestion de l’hôtel
Dear Felicia,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our prime location near Westfield, the Mandarin Centre, and Chatswood Station, as well as the stunning city view and Saturday night fireworks.We appreciate your understanding regarding our housekeeping policy and will take your feedback into account. It’s great to know that despite the property feeling a bit rundown, you found the sheets and towels clean, and that you’re planning to stay with us again on your next visit to Sydney.We look forward to welcoming you back for another enjoyable stay!Best regards,The Sebel Chatswood
par un voyageur
Publié le 26 août 2024 sur Wotif
This property is disgusting! Dirty beyond! Mould, filthy kitchen, filthy floors, dirty dirty walls, stained linen.... just disgusting!
Commentaires de Gestion de l’hôtel
31 août 2024 par EH, Gestion de l’hôtel
Dear Magdalena,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the condition of the property during your stay. This is far from the standard of cleanliness and comfort we aim to provide our guests, and we sincerely apologize for the shortcomings you experienced.Your comments regarding the mould, kitchen, floors, walls, and linen are very concerning. Please be assured that we take these issues very seriously. We have already initiated an immediate review of our housekeeping procedures and will be addressing each of the areas you mentioned with our team to prevent this from happening again.Once again, I apologize for the disappointment and inconvenience caused. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future under better circumstances.Warm regards,The Sebel Chatswood
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par EH, Gestion de l’hôtel
Dear Ken, We very much appreciate your comments regarding your stay at the The Sebel Sydney Chatswood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Chatswood
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Facility maintenance and cleansing services is not as good as expected.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par EH, Gestion de l’hôtel
Dear Yu YoungThank you for taking the time to share your feedback regarding your recent stay. I’m sorry to hear that our facility maintenance and cleaning services did not meet your expectations.We strive to provide a high standard of cleanliness and upkeep for all our guests, and I regret that we fell short in this instance. Your comments have been noted, and I have already shared them with our maintenance and housekeeping teams to address these issues promptly.We value your feedback as it helps us improve our services. I hope you will consider giving us another opportunity to offer you a better experience in the future.Thank you for your understanding and for staying with us.Best regards,The Sebel Chatswood
par un voyageur de Point Cook
Publié le 18 juill. 2024 sur Expedia
Dusty no room service. Have to pay if you require it. Would never stay here again
Commentaires de Gestion de l’hôtel
27 juill. 2024 par SC, Gestion de l’hôtel
Dear Valued GuestThank you for sharing your feedback regarding your recent stay at our hotel. I’m sorry to hear that your experience did not meet your expectations.I apologize for the inconvenience you faced with the cleanliness and room service. Your comments regarding the dust and the lack of complimentary room service have been noted, and I assure you that we take such matters seriously. We are reviewing our procedures to ensure that these issues are addressed promptly and that our guests have a more comfortable stay.We appreciate your feedback as it helps us to improve. While I understand that you may have been disappointed, we hope you might consider giving us another chance in the future to demonstrate the high standards of service we strive to uphold.Thank you for your time and for bringing these matters to our attention.Kind regards,The Sebel Chatswood
