Note fondée sur 792 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
Best location
Commentaires de Gestion de l’hôtel
10 août 2024 par Davide, Gestion de l’hôtel
Dear Todd,Thank you very much for the amazing feedback. I hope to see you soon for another great stay with us.Kind regards,DavideFront office manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Julie , Gestion de l’hôtel
Hi Bede,Thank you for staying with Sebel. I am glad that you had a good stay. Hope to see you again in the futureKind regards,Julie
par un voyageur
Publié le 29 juill. 2024 sur Wotif
Best location in Manly. Close enough to the action but far enough away that makes it quiet when you want it to be.
Commentaires de Gestion de l’hôtel
1 août 2024 par Julie , Gestion de l’hôtel
Hi John,Thank you so much for your feedback. Hope to see you in near futureKind regards,Julie
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Davide, Gestion de l’hôtel
Dear Ryan,Thank you very much for the amazing feedback. I hope to see you soon for another great stay with us.Kind regards,DavideAssistant manager
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Davide, Gestion de l’hôtel
Dear Anna,Thank you very much for the lovely feedback. I hope to see you soon for another great stay with us.Kind regards,DavideAssistant manager
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Davide, Gestion de l’hôtel
Dear Raelene,Thank you very much for the lovely feedback. I hope to see you soon for another great stay with us.Kind regards,DavideFront office manager
par un voyageur
Disappointing!
Publié le 14 juill. 2024 sur HotelsA very disappointing stay. We required twin single beds. We emailed the request and also followed up with a phone call and was assured there was no problem, it was confirmed and we would have a twin single bed configuration. We checked in to be confronted with a double bed and a very dilapidated sofa bed with a mattress so thin you could feel something poking in your back. It was sunken in the middle and clearly past its ‘used by’ date. This flung together arrangement was made up with a very thin blanket. It’s winter! We discovered a previous guest’s pubic hairs around the toilet seat, clearly the bathroom had not been cleaned properly. Overall the room was not particularly clean. It felt like a hostel. We expected at least a clean room for $400! Very disappointing for an Accor hotel! We did mention the experience upon checkout but with a front desk managed by what appeared to be backpackers and students are not hopeful of any improvement.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Davide, Gestion de l’hôtel
Dear Anonymous,Thank you very much for taking the time to share your feedback. I apologise if we have not reached your expectation. I am very sorry if you did not find the sofa bed comfortable and if there was issues in the bed configuration. This should never happen. On the other hand, just few of our staff are students or backpackers, but it doesn't mean they are not capable to do their job. We receive a lot of praise about them and having a mix staff of people from all over the world, it's a plus, not a minus. I understand your frustration during your stay, but it has nothing to do with our staff heritage or what they do in their personal life. Anyway thank you again for the feedback. Kind regards,DavideAssistant managerKind regards,DavideAssistant manager
par un voyageur
Publié le 10 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
1 août 2024 par Julie, Gestion de l’hôtel
Hi Phillip,Thank you for staying with Sebel. I am glad that you had a good experience with us.Hope to see you again, Kind regards,Julie
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Davide, Gestion de l’hôtel
Dear Diego,Thank you very much for the amazing feedback. I hope to see you soon for another great stay with us.Kind regards,DavideAssistant manager
par un voyageur
Friendly Staff and great location‼️
Publié le 4 juill. 2024 sur HotelsThis is my 2nd stay at The Sebel. The service was second to none and the staff so very friendly! I love the location and the little touches they offer.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Julie , Gestion de l’hôtel
Hi Sandra,Thank you so much for your lovely feedback. Hope to see you again in near future.Kind regards,Julie - Sebel Manly Beach
