Note fondée sur 189 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Claude,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN SYLACAUGA appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 juin 2024
par un voyageur
Publié le 26 avr. 2024 sur Hotels
I guess for the price it was ok But pillow cases were dirty bed wasnt really made up just thrown together may s well had slept on the floor been as comfortable not the best area either it shared a area with townhomes not fancy ones either My first&last stay here.The original Red Roof location is now another motel that was great to stay at.If I had known I never would have stayed here.They fooled me a pic of the old location
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Donald,Thank you for telling us about your recent visit at RED ROOF INN SYLACAUGA. It's good to read you found the price to be ok. However, you mentioned that uncleanliness concerns highlighted hindered your ability to enjoy your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 26 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYLACAUGA and I were delighted to see perfect your score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Stephen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYLACAUGA and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Benjamin,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN SYLACAUGA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Expedia
The mini fridge didn’t work. But it was clean and quiet will stay again
Commentaires de Gestion de l’hôtel
17 mars 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Cindy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sylacauga. It's great to read that you were pleased with the cleanliness of the location. However, you mentioned that the refrigerator did not work and for that I sincerely, appreciate. I have shared your feedback with management to ensure that your concerns are addressed.Nevertheless, we value you as a our guest and welcome your 4/5 score. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYLACAUGA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 févr. 2024 sur Expedia
The place is older, but in good condition. Staff very friendly as well. You're close to everything and if you had to walk it's not bad at all. Quite room.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Sylacauga. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, location being in good condition and being close to everything. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
