Note fondée sur 183 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Claude,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN SYLACAUGA appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Expedia
The mini fridge didn’t work. But it was clean and quiet will stay again
Commentaires de Gestion de l’hôtel
17 mars 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Cindy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sylacauga. It's great to read that you were pleased with the cleanliness of the location. However, you mentioned that the refrigerator did not work and for that I sincerely, appreciate. I have shared your feedback with management to ensure that your concerns are addressed.Nevertheless, we value you as a our guest and welcome your 4/5 score. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYLACAUGA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 févr. 2024 sur Expedia
The place is older, but in good condition. Staff very friendly as well. You're close to everything and if you had to walk it's not bad at all. Quite room.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Sylacauga. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, location being in good condition and being close to everything. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur de West Palm Beach
Publié le 23 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Fernando,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Stevenson,Thank you for taking the time to write a review of your stay at the Red Roof Inn Sylacauga. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
par un voyageur
Publié le 30 sept. 2023 sur Expedia
In town for one night and it was a degrading experience…live roaches in the room, hair in the tub/toilet area in the bathroom and the room was dusty
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Sashauna Red Roof Management , Gestion de l’hôtel
Dear Takisha,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sylacauga. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Hello Gregory,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2023 sur Expedia
The maids are nice, but untrained. We had the same dead bug and pill on the bathroom floor our whole week’s stay. I cleaned every surface and touchable area upon arrival. It was just dirty.
Commentaires de Gestion de l’hôtel
9 août 2023 par LaTunde Murrant. Rewards Specialist, Gestion de l’hôtel
Dear Cindy,I appreciate you sharing your feedback following your stay at the RED ROOF INN SYLACAUGA. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist
