Note fondée sur 339 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2023 sur Expedia
Nous avons trouvé beaucoup de poils/cheveux dans la salle de bain
Commentaires de Gestion de l’hôtel
10 août 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. We will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
Great stay! Thank you!
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Vincent,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
When we checked in, the person at the desk didn't speak English very well and it took about 20 minutes to check in because of the language barrier. A second person came along that also didn't speak clear English and it was a little frustrating when they asked me questions and I couldn't answer. Once everything got settled and we got into our room, it had a bad smell in the room, very unfresh and stale. I am a bit anxious about dirty beds and sheets, etc. so I pulled the sheets back on the bed and there were so many hairs on both beds in the room that I was literally sick to my stomach. Long hairs, short hairs, different colors; I immediately went back downstairs to ask for clean sheets or a new room and they did give us a new room which also had a hair in one of the beds but was better than the previous room, so we took it. The next morning I went downstairs to get a water from the "gift shop" and I asked them to bill it to my room but she said she couldn't, but then had trouble trying to charge me for it. It took more than five minutes just to buy a bottle of water. The breakfast was mediocre at best; the biscuits were dry and hard, the waffle mix tasted bad, my friend didn't have a shower curtain in her room and her towels were dirty (not stained). I could not wait to get out of this hotel.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m very sorry to hear about the difficulties you experienced during your stay. Your feedback is invaluable, and I assure you that we will address these concerns with our team to improve our services. Thank you for bringing these issues to our attention, and I hope we can offer you a much better experience in the future.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 13 août 2024 sur Expedia
The hotel was good and reasonably priced. The hallways could use some vacuuming, it seems like they don't get cleaned very often. I would also suggest washing the floors in the rooms. I had to wipe up something from the floor in the room and the wash cloth was brown...ugh. I kept my shoes on the entire time.
Beds were comfortable and room was updated.
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience. We're glad you found the hotel to be a good value and enjoyed the comfortable beds and updated room. We appreciate your feedback on the cleanliness of the hallways and floors and will address these concerns with our housekeeping team. Your input helps us improve, and we hope to provide a better experience on your next visit.
par un voyageur
Hotel is clean
Publié le 12 août 2024 sur HotelsThe room was clean. Towels were in poor condition and our shower curtain was missing. The front desk clerk brought up a freshly laundered shower curtain and installed. Beds were very soft.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m glad to hear that the room was clean and that the front desk clerk promptly addressed the missing shower curtain. We’ll work on improving these aspects to enhance our guests’ comfort. We appreciate your comments and hope to provide a better experience on your next visit.
par un voyageur
Publié le 12 août 2024 sur Expedia
Once the overwhelming smell of air freshener faded, the odor of pet urine was literally intolerable. The floor was so dirty, it was actually sticky, I suspect of pet urine spread all over the floor but not cleaned. I wiped the floor with a hand towel and it was so soiled after one sweep with my hand that it became black with much and I almost lost my stomach. It was a short stay and we weren't in the room much due to the filth so I did not complain until checkout.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m deeply sorry to hear about the condition of your room. This is not the standard we strive for, and I sincerely apologize for the issues with cleanliness and odour. We will address these concerns with our team immediately to ensure a thorough review and improvement. Thank you for bringing this to our attention, and if you have any further details or need assistance, please feel free to reach out directly.
par un voyageur
Mediocre
Publié le 12 août 2024 sur HotelsRoom was a bit dirty... random hairs were found throughout, toilet seat was broken (not attached to the bowl), mold on bathroom ceiling/wall, female hair clip on shower rod (suggesting service overlooked cleaning the shower thoroughly), floor had dirt and hair on it. The bed was clunky and poorly made where the sheets would come off the mattress.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Eva,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
