Note fondée sur 825 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2012 sur Hotels
par un voyageur
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
29 oct. 2024 par GM, Gestion de l’hôtel
Could you explain what happened?
par un voyageur
Publié le 26 sept. 2024 sur Expedia
I tried to reschedule this stay due to the effects of Hurricane Helene. I was told Expedia could not contact the hotel. So I was charged 100 percent of the reservation cost by Expedia, even though we never stayed there.
In this area near Sylva all the schools were closing, and they were expecting major flooding.
I would not use Expedia.
Hilton let me change my reservation when the weather became bad there too, and we were able to drive back to GA. Use Hilton Honors not Expedia.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
I am sorry Expedia would not let you cancel however the weather forecast for rain storms and flooding have been on the news for weeks now and if you had called to cancel yesterday it would have been free but this was not due to the hotels policies but the 3rd party but the review left is a reflection of the hotel not the 3rd party.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Breakfast was great. Many selections. Hot tub was cleaning and working well. Hotel looked new or recently refurbished. Staff was friendly.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are so happy when a guest has enjoyed their stay with us.
par un voyageur de knob noster
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
Thank you for your review and we are so happy you enjoyed your stay
par un voyageur
Publié le 8 sept. 2024 sur Hotels
It was ok. The room never really got to my temperature comfort level. Had several issues with the TV but the maintenance tech was kind and resolved the issues in my room.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
I am sorry to hear that you encountered issues during your stay but glad we were able to fix them.
par un voyageur de Rineyville
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par GM, Gestion de l’hôtel
could you explain because I have not heard anything from any guests or staff about a guest being upset? What was terrible?
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
Thank you so much for the great review
par un voyageur
Publié le 30 août 2024 sur Expedia
3rd time staying here, while visiting my daughter. Very close to Cullowhee and surrounding areas. Would recommend always.
Commentaires de Gestion de l’hôtel
30 août 2024 par GM, Gestion de l’hôtel
Thank you for the kind words and we are so happy that you enjoy staying with us and hope you continue to do so.
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Sky, Gestion de l’hôtel
Thank you for taking the time to review, and I apologize for any negative experience you may have had during your stay. Could you possibly let us know what was terrible about your stay? If it was terrible we would like the chance to improve where needed. We cannot do that without more information. Thank you
