Note fondée sur 81 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
No electricity for 2 days and still had to pay full price
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Staff, Gestion de l’hôtel
Dear Guest,I am very sorry that Hurricane Helene was powerful enough to cause us to lose power before your arrival. These instances are not in my control, but I apologize to you as our guest.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Staff, Gestion de l’hôtel
Dear Mr. Zhihe, We greatly appreciate your five-star rating. It's fantastic to know that you had a wonderful experience with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!
par un voyageur
Publié le 2 août 2024 sur Expedia
The staff was friendly, courteous and knowledgeable. They were welcoming ,explained the room features and where to find something to eat. The room waS very clean and not stuffy. My room was a spacious suuite for a local hotel. They exceeded my expectations.
Commentaires de Gestion de l’hôtel
2 août 2024 par Staff, Gestion de l’hôtel
Hi Darlenne, Thank you so much for your rating and review! We're so delighted to hear about the outstanding customer service you received from our reception staff throughout your stay. It was our pleasure to provide you with a pleasant stay and a positive experience visiting Sylvania, GA! We hope you'll be back again soon and look forward to making your next stay enjoyable. Thanks again for your review and safe travels!
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Staff, Gestion de l’hôtel
Dear Mr. Solomon, We greatly appreciate your 10 out of 10 rating. It's fantastic to know that you had a wonderful experience with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Staff, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again.Sincerely,Hotel Manager
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Staff, Gestion de l’hôtel
It is disappointing to note that your stay was not satisfactory. My apologies for the inconvenience due to any unfortunate reason. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit.
par un voyageur
Publié le 10 mai 2024 sur Expedia
We had a nice stay and the staff was friendly
Commentaires de Gestion de l’hôtel
10 mai 2024 par Staff, Gestion de l’hôtel
Hey Mr. Thomas, we appreciate the fantastic review and are glad we could be of service. Also, we appreciate your business and value your feedback. Thanks Again!!
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Great freindly staff
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Staff, Gestion de l’hôtel
Thank you for taking the time to rate your stay with us. We are very happy that you were happy with your stay. Thanks again!!!
par un voyageur
Publié le 5 avr. 2024 sur Expedia
We were given a room someone else (evidently) didn't approve. Tired after a 71/2 hour drive, we didn't want to get into a hassle and just took it for the night. Won't go back
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Staff, Gestion de l’hôtel
I'm sorry to hear that you had a bad experience. We always strive to reach and exceed our guest's expectations. We're sorry for the inconvenience, and we'll do everything we can to fix the issues.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Need to clean bathrooms and rooms better including walls, doors and baseboards.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Staff, Gestion de l’hôtel
Thanks for the stay and the feedback.Your comments are important for us.We shall definitely work on your observations.Sincerely,Staff
