Note fondée sur 365 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Bed bugs
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback. The comfort and well-being of our guests are always our top priority, and we take concerns like yours very seriously. Please know that we have a rigorous cleaning and inspection protocol in place to ensure a safe and pleasant stay for all of our visitors.We encourage you to reach out to us directly so we can address your experience in more detail and work towards a satisfactory resolution.
par un voyageur
Quaint and Memorable Place
Publié le 9 sept. 2024 sur HotelsMuch attention to detail, very quaint place offering perks that are out of the ordinary, which made it that much more adorable. Will definitely stay here again!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par GM, Gestion de l’hôtel
Thank you, Sonja, for your fantastic review! We're thrilled that you appreciated the attention to detail and the unique perks we offer at Brook Pointe Resort. It's wonderful to hear that you found our place quaint and adorable. We can't wait to welcome you back for another delightful stay!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par GM, Gestion de l’hôtel
Thank you, Matt, for your 4-star rating! We're glad you had a positive experience at Brook Pointe Resort. If you have any specific feedback or suggestions for how we can make your next stay even better, we'd love to hear them. We hope to welcome you back soon!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The shower head in our room wasn't operating properly, I was told on check out it was being addressed.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par GM, Gestion de l’hôtel
Thank you, Mel, for your review and for bringing the issue with the shower head to our attention. We're sorry for the inconvenience it caused during your stay, but we're glad to hear that it is being addressed. We appreciate your understanding and hope to provide an even better experience during your next visit. Safe travels!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par GM, Gestion de l’hôtel
Thank you, Patrick, for your perfect rating! We're thrilled to hear that you had an excellent experience at Brook Pointe Resort. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Our toilet wouldn’t even work. When we told staff, they did not fix it. Would not recommend staying here.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par GM, Gestion de l’hôtel
Thank you for your feedback, Garrett. We're truly sorry to hear about the issue with your toilet and that it was not resolved promptly by our staff. This is not the level of service we strive to provide, and we apologize for the inconvenience it caused during your stay. We appreciate your input and will take immediate steps to address this problem and improve our service. We hope you might consider giving us another chance in the future.
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par GM, Gestion de l’hôtel
Thank you, James, for your review! We're glad to hear that you had a good experience at Brook Pointe Resort. We appreciate your feedback and hope to make your next stay even better. Looking forward to welcoming you back soon!
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par GM, Gestion de l’hôtel
Thank you for the perfect rating, Liz! We're delighted to know you had an excellent experience at Brook Pointe Resort. We appreciate your support and look forward to welcoming you back soon!
par un voyageur
Awesome
Publié le 23 juin 2024 sur HotelsThis was our second stay! We love everything about the place
Commentaires de Gestion de l’hôtel
24 juin 2024 par GM, Gestion de l’hôtel
Thank you for your perfect rating and lovely feedback, Penny! We're delighted to hear that you enjoyed your second stay with us and love everything about Brook Pointe Resort. We appreciate your continued support and look forward to welcoming you back for many more wonderful stays!
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par GM, Gestion de l’hôtel
Thank you for the perfect rating, Karla! We're thrilled to know you had a great experience at Brook Pointe Resort. We appreciate your support and look forward to welcoming you back soon!
