Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Expedia
This was the second time that my wife and I stayed at this beautiful and stunning hotel!
The service and the on site staff made our visit amazing!
I love the downtown Marriott and Syracuse!
Thanks to everyone who made our experience so memorable and leaving us with the hope to return back to this enchanted treasure!
roland
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Roland, Thank you for your gracious review of Marriott Syracuse Downtown and for returning to stay with us once again. We are delighted to read you and your wife continue to enjoy our fantastic property and the superior service provided by our associates. It will be an honor to share your compliments with our team. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We sincerely appreciate your dedication to staying with us again, and we look forward to your next visit. Warm Regards,Melissa Oliver,General Manager
par un voyageur
Publié le 30 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Guest, All of us at Marriott Syracuse Downtown appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Warm Regards,Jon Mathews,General Manager
par un voyageur
Publié le 21 juill. 2023 sur Expedia
Excellent hotel but parking is an issue, especially for handicap person with modified car to allow transportation
Commentaires de Gestion de l’hôtel
22 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Pascal,Thank you for staying at Marriott Syracuse Downtown and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. However, we have noted your comments about the parking issues you experienced, and we will address this appropriately. We appreciate you sharing your feedback and look forward to seeing you again soon.Warm Regards,Jon MathewsGeneral Manager
par un voyageur
Publié le 29 août 2022 sur Expedia
Propreté A1
Commentaires de Gestion de l’hôtel
31 août 2022 par General Manager, Gestion de l’hôtel
Dear Jean-Philippe, We thank you for choosing Marriott Syracuse Downtown. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return our way. Have a wonderful day, and travel safely. Warm Regards, Jon Mathews, General Manager
par un voyageur
Publié le 4 août 2022 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2022 par General Manager, Gestion de l’hôtel
Dear Isabelle, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Warm Regards,Jon MathewsGeneral Manager
par un voyageur de SAN FRANCISCO
Publié le 27 oct. 2024
I enjoyed my first stay at the hotel. Nice, historic property!
Commentaires de Gestion de l’hôtel
28 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Geoffrey, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Marriott Syracuse Downtown!Warm regards,Melissa Oliver,General Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I have stayed here twice out of necessity. I would not stay here by choice.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Lyndis, We appreciate your continued patronage, and we are grateful to you for sharing your feedback. We apologize for not meeting your expectations, and we will share your comments appropriately as we are committed to improving our guest experience. We hope you will revisit us for a more gratifying stay. Safe travels.Warm Regards,Melissa OliverGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa Oliver General Manager, Gestion de l’hôtel
Dear Lynn, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Warm Regards,Melissa OliverGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Maranda, Thanks for the outstanding rating! We are delighted your time at Marriott Syracuse Downtown was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warm Regards,Melissa Oliver,General Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Room was noisy-banging doors, barking dog nearby, could hear thumping of music from event above (it stopped on time, thankfully). Felt gloomy and got a dark room with little views.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Inderpal, Thank you for choosing to stay with us. We were sorry to read that we did not meet your expectations. Please accept our apologies for the inconvenience you had in your room and for the discomfort you had. We will share your comments with our department heads, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Warm Regards,Melissa Oliver,General Manager
