Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,6 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2020 sur Hotels
par un voyageur
Publié le 22 oct. 2023 sur Hotels
par un voyageur
Publié le 25 sept. 2023 sur Hotels
par un voyageur
Publié le 6 sept. 2023 sur Expedia
Room was good and spacious. The person in charge of communication however is often unresponsive. We had to wait at the door for an hour to get access.
par un voyageur
Publié le 9 août 2023 sur Expedia
CONSIGLIATISSIMO!
Spazi della camera e del bagno ampi, ambiente interno curato e profumato, pulizia accurata.
La colazione solitamente viene effettuata al bar sotto la struttura, ma il lunedì essendo chiuso ci hanno mandato in un altro bar nella strada di fronte. Comodissimo e molto buono.
par un voyageur
Publié le 6 mai 2023 sur Expedia
Ottimo rapporto qualità prezzo.
par un voyageur
Publié le 8 sept. 2022 sur Hotels
par un voyageur
Publié le 29 août 2022 sur Expedia
1. Wrong phone number on Expedia, another wrong number outside the property, unsuccessfully tried to reach them in advance myself & over Expedia.
1.1 Complaint goes to Expedia too since they told me that no matter that there is no response days in advance, I should “just go there and see” and “if there are some problems I might get a refund” (note that hotel usually offers no refund at all)
2. Upon our arrival shortly after 16h luckily there was a waiter in the diner (accommodation diner are separated) giving us the correct number to call.
2.1 After a super unfriendly call with a girl named Federica (who only wanted to speak Italian) who explained that the check-in cannot be before 18h (Never saw that) and that Expedia has it wrong (How am I supposed to know that?) guy showed us into the room (thank you again).
3. Breakfast is included in the price in the mentioned diner that is opened for other people too, which is of course fine. However no good morning, no other interaction when we arrived apart from commenting among them “These are with included breakfast”. We were given no actual explanation just “pick what you want” from behind the bar, only to find our orders different than the “paying” ones (we did pay with the room price), for example our smoothie was literally half the size of normal one.
4. The room was clean and the bed fine, but when you don’t feel welcome in your accommodation it loses a lot of value.
My advice: revise your staff & workflows.
par un voyageur
Convenient
Publié le 12 juill. 2022 sur HotelsEasy to walk to main attraction
par un voyageur
Publié le 6 juin 2022 sur Hotels
Ottima scelta. La camera e' spaziosa con bagno pulitissimo e dotato di ogni comfort. La sua posizione e' strategica per visitare le catacombe di San Giovanni e il parco archeologico Neaples che distano pochi minuti dalla struttura. Un grazie a Federica sempre presente per ogni esigenza.
