Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,8 Service et personnel
4,1 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Dominique
Bien
Publié le 25 juin 2017 sur HotelsOn aimerait que le petit déjeuner démarre à 06:30 et non pas à 07:45. Cet horaire est ingérable quand on voyage, surtout pour affaires.
par un voyageur
Publié le 11 mars 2023 sur Expedia
👍
par un voyageur
Publié le 23 août 2021 sur Hotels
par un voyageur
Publié le 17 août 2021 sur Hotels
Ogólnie spoko
Commentaires de Gestion de l’hôtel
24 août 2021 par Recepcja Meta., Gestion de l’hôtel
Dziękujemy za opinie, zapraszamy ponownie.
par un voyageur
Publié le 5 oct. 2020 sur Hotels
Η διαμονή μας ήταν εξαιρετική σε γενικές γραμμές. Η τιμή θα μπορούσε να είναι λίγο καλύτερη, ειδικά για την περίοδο που πήγαμε (όχι χειμερινή σεζόν και μιλάμε για χειμερινό θέρετρο). Το πρωινό ήταν πολύ πλούσιο και το δωμάτιο καθαρό. Το room service θα μπορούσε να είναι επίσης καλύτερο (αλλαγή σε κλινοσκεπάσματα, πετσέτες και αφρόλουτρα/σαμπουάν), δεδομένων των χρημάτων που πληρώσαμε.
Commentaires de Gestion de l’hôtel
31 oct. 2020 par Marta, Gestion de l’hôtel
Thank you for your review.
Looking forward to see You Soon.
Best regards
par un voyageur
Publié le 13 oct. 2019 sur Expedia
Tolle Lage, schönes Design, modern. Hat uns gut gefallen.
Commentaires de Gestion de l’hôtel
3 déc. 2019 par Marta Front Desk Manager, Gestion de l’hôtel
Thank You for your review!
par un voyageur
Great location, poor customer service
Publié le 15 oct. 2018 sur HotelsPros: great location, excellent rooms, the indoor kids playroom was definitely a bonus, and the chair lift being right outside made heading up the mountain for some hiking a breeze. If you have younger kids, this is a great place to consider
Cons: the hotel staff were extremely rude upon checking in. I started off speaking to someone in English for the check-in process and was having some smalls problems communicating. Since we booked two rooms, my wife came up to sign the second check in sheet and, as soon as the staff learned that my wife spoke Polish, that was it ... the attendant turned her back on me and never spoke to me again. Even when I asked her a few questions, she simply ignored me. First time in 15 years of business and personal travel that I have ever experienced such a situation and it made me feel quite unwelcome.
After checking in, we were handed our keys and, as mentioned, I was not spoken to (regarding directions to the room). We walked around for a few minutes looking for our room, without success, went back to the front desk and had to ask for directions ... it turns out that there is an entirely separate building that we were in! That would have been nice to know when we were handed our keys.
Also, the menu and meals were middle of the road. Nothing to get excited about.
Ignoring the first impression at check-in, an overall good holiday hotel for getting away.
par un voyageur de Pontefarct
Don't recommend
Publié le 8 oct. 2018 sur ExpediaThe rooms are clean and nicely decorated as well as wide variety of food at breakfast can comfort everybody. However, in the non smoking room we've found a cup with cigarette buds. We could clearly hear a TV playing from next door room. Loud parties were taking place after 10PM and we were not notified of this at the check in. Elevator wasn't working after 11PM neither it was at the check out time, had to drag massive luggage down the stairs from the forth floor. Check out time is 11AM not noon as informed when booked the room. Massive queue to the reception desk didn't help, the staff clearly wasn't happy to see that many people at once. Spend £99 per night which is a high price for the room in Poland just to find out at the check out that we have to pay an additional fee for the parking space. Ridiculous!
par un voyageur
3 Day Ski Break.
Publié le 20 mars 2018 sur HotelsMy first night I had a significant problem with building works outside my room. Not a good start to my Ski break. After negotiating with the management this was rectified the next day. The staff are lovely, fab location next to a ski lift. Public transport from Krakow so easy access. Good food and great spa.
par Antonino
Publié le 14 août 2017 sur Hotels
