Ratings based on 21 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Posted Nov. 4, 2023 on Expedia
The Garden is perfect
but the Pool needs an update
by A traveller
Posted Jul. 21, 2023 on Hotels
Evenings have been somewhat loud (kids, infants, screaming parents, slamming doors). My apartment was over the street and śmietnik. Could smell it depending on the direction of the wind
Comment from Hotel Management
Jul. 24, 2023 by PR Manager, Hotel Management
Dear Mark, Dear Guests,Thank you for your stay in our resort.We are glad that your stay was somehow satisfactory.We are sorry that in the evening there were loud conditions. But we are not in control of other people's behaviour.We are hoping that you will come back to us. Best Regards,Norweska Dolina
by A traveller
Posted Jul. 6, 2023 on Hotels
Comment from Hotel Management
Jul. 10, 2023 by PR Manager, Hotel Management
Drodzy Goście,Dziękujemy za podzielenie się Państwa opinią oraz wypoczynek w naszym obiekcie!Bardzo jest Nam miło widzieć tak wysoką ocenę pobytu w resorcie.Mamy nadzieję, że jeszcze Nas Państwo odwiedzą!Serdecznie pozdrawiamy,PR Manager z Zespołem PracownikówNorweska Dolina
by A traveller
Long time for check in
Posted May 9, 2023 on HotelsWe waitedvery long for check in. Some how they could not find our confirmed reservation from hotel.com
Comment from Hotel Management
May 11, 2023 by PR Manager, Hotel Management
Dear guests!Thank you for the time spent in our resort - Norwegian Valley!We're sorry the staff couldn't find your booking in our system. We sincerely regret that the problem was on our side, however, sometimes it happens that reservations do not reach us. However, it is not the human factor, but more technical. If you booked through a third-party website like hotel.com, it may also be helpful to have a confirmation email or booking number on hand to present to the staff. Additionally, it's always a good idea to confirm your reservation with the hotel directly prior to your arrival, to ensure that everything is in order and to avoid any potential misunderstandings. Hopefully, the hotel staff were able to resolve the issue and make your stay more enjoyable.We would like to inform you that check in time is 4pm. You were checked in at 15.00, so you were served faster than Guests who had to wait until 16.00. For this reason, we cannot agree that you waited a long time to check into the apartment. Please check the hotel/resort information before your arrival ;)Thank you very much for your stay and we hope that you will visit us again.
by A traveller
Posted May 29, 2022 on Expedia
The property is beautiful but located on the remote area in far distance to the city. The swimming pool is too little for this big complex . So to resolve the problem they are limiting hours that you can stay on the pool and you need to sign up to use the pool as early as possible. They limited 30 people only. The swimming pool staff closes the pool before the end of the open hours even the pool is full of the guests. The restaurant after breakfast has very very limited menu choices.If you don’t have a car you will be eating pizza and sandwiches. The drinks also are very very limited.The customer service is poor. They don’t like to respond to any request or suggestions. The staff is very rude including property manager. We voice our complaints about restaurant and pool staff to property manager. As a response the property manager asked the restaurant staff not to serve us anything in restaurant. What’s horrible customer service. Before you you use the property check polish sites for review.
by A traveller
Posted Jan. 30, 2020 on Expedia
by A traveller
Posted Jan. 22, 2020 on Expedia
by A traveller
Posted Jan. 20, 2020 on Expedia
by A traveller
Posted Oct. 31, 2019 on Expedia
