Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
DON'T WASTE YOUR MONEY BOOKING THIS PLACE. TOTALLY UNSAFE AND UNHEALTHY. WE DID NOT EVEN STAYED ON THIS PLACE. WAS SEEKING A REFUND. WORST THAN A SLUM AND MORE THAN LIKELY FULL OF BED BUGS. DON'T BOTHER BOOKING THIS PLACE. W A R N I N G
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hayward Travel Inn, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize for the experience you described and take your concerns very seriously, and we deeply regret that you didn’t stay to experience our accommodations fully. While we understand your concerns regarding safety and cleanliness, we also wish to clarify that you were shown a room intended for guests with specific needs that was not yet prepared for check-in. Hence, we encourage potential guests to reach out to us for any questions or to discuss specific needs before arrival for us to amply prepare the room requested for. In light of this situation, we wholeheartedly take your feedback as a lesson for us to do and strive better next time in order to always provide guests a pleasant experience regardless of any situation.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hayward Travel Inn, Gestion de l’hôtel
Thank you for leaving a review. We appreciate your input, as it helps us improve our services and we hope to have the opportunity to restore your faith in us.
par un voyageur
Publié le 24 août 2023 sur Expedia
No toilet tissue, leaky in the toilet,
Commentaires de Gestion de l’hôtel
25 août 2023 par Yvonne R., Gestion de l’hôtel
Hello! We would like to thank you for taking the time to review your experience with us. We deeply appreciate any comments or criticism from our guests so as to motivate us to do better. Hopefully, if you decide to stay with us again, you will have a more delightful experience. Sending our best regards!
par un voyageur de Olongapo City
Publié le 30 oct. 2019 sur Expedia
Awfully poor service and facilities. There was no water at some point neither their AC was functioning well. No WiFi at all! There was a cockroach and worm in the bathroom floor which is so disgusting!
The rate does not commensurate the comfort, service and facility. Such a waste of money.
Commentaires de Gestion de l’hôtel
31 oct. 2019 par Yvonne, Gestion de l’hôtel
Hello Ms. Venice
We sincerely apologize for the disappointing experience you have with us, and we fully recognize the failure on our part to deliver a good stay for you. We do our best to provide exceptional experience for our guests but at this point we failed to do so. Hopefully, if you decide to stay with us again, we are able to redeem ourselves from your terrible experience. For now, we wish you a good day.
par un voyageur de Michigan USA
Publié le 10 oct. 2019 sur Expedia
Staff was nice and helpful
Basic room cheap price no internet or shampoo
Commentaires de Gestion de l’hôtel
31 oct. 2019 par Yvonne, Gestion de l’hôtel
Good Day!
Thank you for the time of leaving a review.
Know that we deeply appreciate any comments or even criticism from our guests so as to motivate us to do better. Hopefully, when you decide to stay with us again, you will have a more delightful experience. Sending our best regards!
par un voyageur
Great
Publié le 19 juill. 2019 sur HotelsNo WiFi in the room, but in the morning they delivered free breakfast, very kind service very friendly.
Commentaires de Gestion de l’hôtel
20 juill. 2019 par Yvonne, Gestion de l’hôtel
Dear guest,
I want to thank you for your feedback. The management works hard to deliver an exceptional guest experience and know that we deeply appreciate any comments or even criticism from our guests. Hope to see you again!
par un voyageur
Publié le 1 juill. 2019 sur Hotels
No Wifi...
Commentaires de Gestion de l’hôtel
9 juill. 2019 par Yvonne, Gestion de l’hôtel
Hello there,
I apologize for the late response, but I would like to thank you for taking the time to review your experience with us.
We may have already explained to you why there was no WiFi during the time of your stay, because we were experiencing connection difficulty and had to cut the connection for awhile while the responsible network is troubleshooting the problem.
Know that we deeply appreciate any comments or even criticism from our guests so as to motivate us to do better. Hopefully, when you decide to stay with us again, you will have a more delightful experience. Sending our best regards!
par un voyageur
Accessible
Publié le 6 déc. 2018 sur HotelsNice place
Commentaires de Gestion de l’hôtel
10 déc. 2018 par Yvonne, Gestion de l’hôtel
Hello there!
I would like to thank you for the positive review of your stay with us. Hoping to see you again.
Sending our best regards!
par un voyageur
Publié le 26 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
10 déc. 2018 par Yvonne, Gestion de l’hôtel
Hello.
Though a little late, we would like to thank you for taking the time to leave a feedback of your experience with us. Hopefully, when you decide to stay with us again, you will have a more delightful experience. Sending our best regards!
par un voyageur
Budget hotel in diwntown area
Publié le 31 juill. 2018 sur HotelsThere have been a small confusion in our room but finally they gave us a bigger room and not the smaller room. Their rooms are just right for the price of what we paid for. The hotel is near the public market. Good for budget traveller .
Commentaires de Gestion de l’hôtel
2 août 2018 par Yvonne, Gestion de l’hôtel
Hello there!
I would like to thank you for the leaving a review of your stay with us. We are hoping to see you again.
Sending our best regards!
