Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Expedia
The food was not good they said they have hot tub and is all cold water
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Yolanda,We strive to provide the best experience for our guests, and it’s clear we fell short during your stay. I will be discussing your comments with our culinary team to ensure we improve the quality of our food offerings. Additionally, I will address the situation with the hot tub to ensure that it meets the proper standards moving forward. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 26 août 2024 sur Hotels
This property was great. The young man that cheked us in was very friendly and quick.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Debbie,Thank you for your kind words! We’re thrilled to hear that you had a great experience at our property. It’s wonderful to know that the check-in process was smooth and that our staff member made a positive impression with their friendly and efficient service. Once again, we appreciate you choosing to stay at Comfort Inn Federal Way and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Very affordable. Clean, good free breakfast.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Christine,Thank you for taking the time to share your feedback! We’re delighted to hear that you found our property very affordable and clean, and that you enjoyed our complimentary breakfast. Providing great value and a positive experience for our guests is important to us, and it’s wonderful to know that we succeeded in meeting your expectations. We appreciate your choice to stay at Comfort Inn Federal Way and look forward to welcoming you back for another excellent stay in the future.
par un voyageur
Publié le 20 août 2024 sur Expedia
Fine room, comfortable.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Dsvid,Thank you for taking the time to share your feedback about your recent stay at Comfort Inn Federal Way. We're pleased to hear that you found your room comfortable and that it met your needs. Providing a pleasant and relaxing environment for our guests is our top priority, and it’s always encouraging to hear that we are achieving that goal. We appreciate your business and hope to have the pleasure of serving you again soon.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Todd,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Comfort Inn Federal Way, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 19 août 2024 sur Expedia
The pool was called, the biscuits were dry, and the food was very bland. And they only cleaned your room if you requested it. The hotel room itself is somewhat dilapidated. My TV didn’t work that well in the front desk. I addressed it with them several times and they never fixed it Brushed us off so I definitely would not stay there again and it had kind of a somewhat criminal feel to it as well
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Kenneth,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Kyong Chol,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
par un voyageur
Publié le 10 août 2024
High price for a so called king suite that had no adjacent room couch area just a lousy chair next to the bed in a normal sized room. Jazuuizi tub that didnt work with cigarettes burns on it. One lousy bar of soap for the whole room with no shampoo no nothing. Terrible experience
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jason,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned, and we are actively working to address these concerns to ensure that our future guests have a better experience. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.
par un voyageur
Publié le 9 août 2024 sur Expedia
The staff was really friendly and accommodating. Breakfast selection was good. Some of the facilities and aspects of the hotel were a little run down...the pool and hot tub smelled almost mushroom-like? Other than that and the carpet being dirty in some areas, I don’t have any other complaints. Beds were clean and we had a microwave, fridge, and coffee maker.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Vivien,Thank you for taking the time to provide detailed feedback about your recent stay with us. We're delighted to hear that our staff's friendliness and accommodation made a positive impact on your experience, and that you enjoyed the breakfast selection. It's great to know that the clean beds and in-room amenities like the microwave, fridge, and coffee maker added to your comfort. Your observation about the unusual smell and carpet cleanliness is concerning, and we will be addressing these issues with our maintenance and housekeeping teams immediately. Thank you for choosing Comfort Inn Federal Way and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 9 août 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Tim,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel clean and to your satisfaction. Cleanliness is a top priority for us, and it’s wonderful to know that we met your expectations. We appreciate your choice to stay at Comfort Inn Federal Way and look forward to welcoming you back for another excellent stay in the future.
