Note fondée sur 831 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2018 sur Hotels
loin de vancouver et sans attractivite
Commentaires de Gestion de l’hôtel
2 août 2018 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are pleased you had an overall enjoyable stay with us, but we are sorry our location was not that ideal for you. We hope the positive aspects of your visit will encourage you to choose us again in the future.
Sincerely,
Hotel Management
par un voyageur de Vancouver
Publié le 25 mars 2024 sur Expedia
par un voyageur
Don't waste your time!
Publié le 24 mars 2024 sur HotelsHorrible experience. Horrible staff & even worse Manager. Do not recommend at all.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Heidi, Thank you for choosing us and providing your feedback. We are deeply sorry about your negative experience. Providing excellent service is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. We will address your concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we would love an opportunity to regain your trust in us again.Sincerely,Hotel Management
par un voyageur
Publié le 18 mars 2024 sur Expedia
Manager and employees are on drugs. Tweakers all over
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Thomas, We regret that we couldn't give you a better impression of our hotel and couldn't accommodate you at this time. We assure you that we don't encourage illegal activities inside or outside our premises and will look further into this matter. We are sorry that these issues compromised your plans with us and regret that you had to leave sooner than anticipated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 16 mars 2024 sur Hotels
Just your ordinary, run of the mill, three star hotel
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear william, Thank you for informing us about your stay with us. We constantly seek ways to enhance our offerings and overall guest experience. While we aim to provide exceptional value and comfort, we recognize there's always room for improvement and appreciate your feedback as it helps guide our efforts. Our team is dedicated to ensuring every guest enjoys a memorable and exceptional stay, complete with the warmth and hospitality we are known for providing. We look forward to the opportunity to exceed your expectations in the future and show you the full extent of our commitment to outstanding experiences.Sincerely,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Expedia
par un voyageur
Publié le 11 mars 2024 sur Expedia
The D. Canoe behind the counter, not only blew off the fact that there is a new debit card policy that isn’t listed ANYWHERE from what I can find, then continued to ignore Expedia when they called because I couldn’t check in (using the same debit card I’ve always used here) and I lost that $100. My husband and I are homeless and have to work every day to have money THAT night for a room anywhere. So we had to sleep in the car overnight.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Patricia, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Expedia
This should be an embarrassment to the Extended Stay hotel company. They had no hair dryer in the room but would rent me one! They had a kitchen but absolutely nothing in it, I’m sure they would have ‘rented’ me a fork if I asked. The room looked old with worn carpet. And the free breakfast was dry oatmeal packages and stale muffins. Unbelievable
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Ruth, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
par un voyageur
Sketchy scene here
Publié le 10 mars 2024 sur HotelsI think this hotel houses people with vouchers. I appreciate this program but don’t think it should be used as both a very long term place for people and to business travelers.
Our stove didn’t work. Our heater didn’t work. Dogs barked in the night all three nights. The neighborhood is super sketchy.
Check in and the front desk help was good.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Elisa, Thank you for leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Publié le 10 mars 2024 sur Hotels
