Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
2,8 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Property was fine for the rate but the beds suck, floors were kinda dirty and one of the pillow cases had a drop of what looked like blood on them. It was a little noisy but nothing horrible. Over all, we had a decent stay and the staff was friendly.
Commentaires de Gestion de l’hôtel
4 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Allysa,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the HomeTowne Studios Tacoma - Puyallup. Though you were pleased with our rates and friendly service, you stated you encountered an unclean floor, a stained pillow case, along with an uncomfortable bed. Please know that we value your 4/5 score and overall feedback. We'll take your concerns into consideration so that we may improve our customers experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Night desk lady was super sweet.
The room offered a fridge and stove top but no plates, cups, pots, or pans. They did not have coffee in the room. They didn't even have paper cups to heat water in the microwave.
The floors were dirty, the sheets and top cover appeared clean but the mattress covers had huge (pee?)stains on them. The mattresses have seen better days and had giant dips in them. We got up with back aches. The pillows were hard as rocks.
We didn't mind that it was a shower only, no tub. However, the shower dripped all night long. We finally put a towel under it. Also, it was a trick to figure out the right spot for hot water in the shower. The had soap but no shampoo or conditioner.
We couldn't get the light over the stove to turn off. It was not a restful night by any stretch.
This place was too expensive for the quality and lack of ammenities we received. To top it off they charged me a $100 cleaning fee that has not been returned as of yet. The front desk said I have to wait 3-5 business days for the "return to process".
Commentaires de Gestion de l’hôtel
4 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Rhonda,It's saddening to read your feedback regarding your experience at the HomeTowne Studios Tacoma - Puyallup. Though you were pleased with the service our staff extended, you indicated that you were unsatisfied with your stay due to the faulty shower you encountered, faulty light, along with other highlighted issues. Please accept our sincerest apologies for such poor experience. Please note that we do have utensils at the front desk that you can purchase on future visits. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 1 août 2024
Althou the staf was nice and the room was clean the room itself was outdated. There was NO chair to sit in to watch TV, the bed was very uncomfortable.
Commentaires de Gestion de l’hôtel
6 août 2024 par Robyn Mitchell, Gestion de l’hôtel
Dear JamesI am so sorry you were unsatisfied with your stay. We do equip the rooms with 2 sitting chairs. I am saddened to hear our bed was uncomfortable for you. Please accept our apologies.Sincerely,Robyn Mitchell- General Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Good staff
Commentaires de Gestion de l’hôtel
3 août 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Stephanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS TACOMA - PUYALLUP. I am glad that you found the staff to be good. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Corey,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios Tacoma - Puyallup appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Great stay and location for our needs
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Matthew, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Tacoma - Puyallup. It's great to read that you found our location to be convenient to your travel plans. However, you mentioned that the noise disturbances hindered your stay. We value you as a our guest and welcome your 5/5 score.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Bugs in the room, noisy people after hours, people (transients) sleeping in their cars and changing clothes in the parking lot. Homeless people allowed to walk around no security to keep them out, stated at the desk no animals allowed, but yet people were allowed dogs in their rooms. Non smoking room, but comforter had a burn hole in it. We had rooms changed with assurance that it would be quieter. It wasn’t any better. Wasn’t able to sleep well due to all the noise at night from people running around and talking loudly.
Very unpleasant experience!!
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Timothy, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Tacoma - Puyallup. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the noise disturbances and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Check in and out were quick and easy. Room was clean but has that old building smell.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Tyler,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS TACOMA - PUYALLUP. We apologize for the encounter you had with a foul odor, however, we are happy that the room was clean and check in and out was easy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Gary, The staff at the HomeTowne Studios Tacoma - Puyallup and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The only positives were the cost and the staff . The room smelled of mold. There was water under the laminate flooring in the bathroom and kitchen area. The mattress needs replacing. Even for the cost I'm not sure I would stay there again.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Alan, Thank you for telling us about your stay at the HomeTowne Studios Tacoma - Puyallup. I am glad you found our staff and price to be okay. However, I am disappointed that your experience did not meet your full expectations, prompting your 2/5 score. The situation you described regarding the odor in your room, the water under the floor along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
