Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Horrible experience. I booked a non-smoking room. The room I had, smelled cigarette and weed. The smell was terrible. The bathroom sink was clogged. There were red stains on the bathroom sink and all over the bath and some on the bed sheets. This was the filthiest room I ever had. I did not spend the night in there; too gross. I booked another room in another hotel. It was too disgusting to stay. The motel in general looks neglected. I couldn't imagine the state of the other rooms.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your feedback, and I sincerely apologize for the experience you had during your recent visit. I am truly sorry to hear that the room you were provided did not meet your expectations and was far below the standard we aim to uphold.The issues you encountered, from the unpleasant odors to the condition of the bathroom and linens, are unacceptable. Your description of the room does not reflect the cleanliness and comfort we strive to provide for all our guests. I understand how disappointing and frustrating this must have been, and I regret that you felt the need to book elsewhere.I will personally follow up with our housekeeping and maintenance teams to ensure that the issues you mentioned are addressed immediately. The cleanliness and upkeep of our property are our responsibility, and I apologize for the oversight during your stay.
par un voyageur
Trailer trip
Publié le 30 sept. 2024 sur HotelsThe office staff was very good
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for your kind words about our office staff! We're thrilled to hear that they made a positive impression during your stay. Providing excellent service is something we take great pride in, and your feedback means a lot to us.We hope to welcome you back soon for another great experience. If there’s anything else we can assist you with, please don't hesitate to reach out.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The first night I stayed the last at the front desk was super nice! I came back two days later needing to stay again and it was a different lady and she seemed like she really didn't want to be there. When I checked into my room the 2nd stay the shower faucet sounded like it was on and when I went to look at it there was hair in the tub and on one of the beds so I called the front desk and explained about the faucet and the hair and the lady was like so your hair is on the tub and on the bed and you want a different room. Sounding irritated that I bothered her. I told her no not my hair and she said come get another key so when I went back to the office she didn't say anything just slid the key over and turned away. I said thank you and she just kept looking away fromme and then said you got all your stuff out of the room right and I said yes I only just walked in the room so I didn't have time to unpack and she rolled her eyes at me and turned towards the back part of the office.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your experience with us. While I’m glad to hear that your first stay was positive and that our staff treated you kindly, I sincerely apologize for the service and condition of the room you encountered during your second visit. This is not the level of hospitality or cleanliness we aim to provide.It’s unacceptable that you were made to feel uncomfortable when addressing a valid concern about the room’s condition. Your feedback about how the issue was handled is concerning, and I will be speaking with the staff member involved to ensure that this does not happen again. Every guest deserves to be treated with courtesy and respect, especially when something isn’t right with their stay.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience with us did not meet your expectations. We strive to provide all of our guests with a comfortable and pleasant stay, and I regret that we fell short during your visit.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The place was filled with druggies and the room was filthy. The ground had rubbish all over the place. We spent one night. It was a horrible experience all around.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations.Maz K.#Team6
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for your fantastic 10/10 review! We’re delighted to hear you had such a positive experience with us. Your kind feedback is greatly appreciated by our entire team, and we’re happy we could help make your stay exceptional.We look forward to welcoming you back for another great visit. If there’s anything we can do to make your next stay even better, please feel free to reach out!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to leave a review. We appreciate your feedback, though we’re sorry to see that your experience didn’t fully meet your expectations. We’re always striving to improve and would love to hear more about how we can enhance your stay in the future.If you have any specific concerns or suggestions, please don’t hesitate to reach out to us!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Robert, Gestion de l’hôtel
Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our team, and we’re glad we could make your stay exceptional.We look forward to welcoming you back soon for another fantastic visit. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Clean rooms, affordable, exterior in need of repairs and pool didn’t look clean
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nancy Y., Gestion de l’hôtel
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was bad.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Robert, Gestion de l’hôtel
I’m truly sorry to hear that your experience with us was disappointing. We always strive to provide a positive stay for our guests, and it’s clear we fell short during your visit. While the details of your feedback are limited, I would greatly appreciate the opportunity to learn more about what went wrong so we can address the issues and improve moving forward.
