Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Tacoma
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Robert, Gestion de l’hôtel
Hello, Brian! Thank you for your positive feedback! We’re glad to hear that you had a good stay with us. If there’s anything specific you enjoyed or any suggestions you have for future visits, we’d love to hear them. We look forward to welcoming you back on your next trip!
par un voyageur
Publié le 6 août 2024 sur Expedia
loud
Commentaires de Gestion de l’hôtel
13 août 2024 par Robert, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a quiet environment is for our guests, and we're sorry that this impacted your visit. We are actively working on solutions to minimize noise disruptions, including reinforcing our quiet hours policy and exploring additional soundproofing options. Your comfort is our top priority, and we hope you’ll give us another opportunity to provide a more restful experience in the future.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Hello, Kate. Thank you for taking the time to leave a review. We are sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and we would like to understand more about your experience so we can address any issues and improve our services.Please feel free to reach out to us, to share more details about your stay. Your input will help us make necessary improvements and ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.
par un voyageur
Do not stay here or use hotels.com
Publié le 5 août 2024 sur HotelsMy hotel room had bed bugs and neither Motel 6 nor hotels.com would refund me for the two nights I could not stay there BECAUSE OF THE BED BUGS. Do not use this hotel, and book from somewhere besides hotels.com. They will not help you get your money back no matter what happens.
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Thank you for your feedback. Our team will be taking action on this issue and we will investigate thoroughly. A pest control professional will be surveying the room you stayed in. This is an issue that we take seriously here at Motel 6. Additionally, we are implementing more rigorous cleaning and inspection protocols to prevent any future occurrences.We understand how unsettling this experience must have been and we deeply regret that it impacted your stay with us. We would like the opportunity to help make this right. Please contact me directly at M69415BO@6franchise.com, so that we can discuss this further.Thank you for your understanding and for giving us the opportunity to improve. We hope to welcome you back in the future under better circumstances.Sincerely,Robert General ManagerMotel 6 Tacoma South253-473-7100
par un voyageur
Publié le 5 août 2024 sur Expedia
Roaches and bedbugs
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Thank you for your feedback, and we sincerely apologize for the distressing experience you had during your stay. We take reports of pest issues very seriously, as they do not meet our standards for cleanliness and comfort.Upon learning of your complaint, we have taken immediate action to address the situation. A professional pest control service has been engaged to thoroughly inspect and treat the affected room and surrounding areas. Additionally, we are enhancing our regular cleaning and inspection procedures to ensure that such incidents do not recur.We deeply regret that this incident occurred and affected your perception of our hotel. Thank you for bringing this to our attention and allowing us the opportunity to improve our services. We hope you will consider staying with us again in the future under better circumstances.
par un voyageur
Publié le 3 août 2024 sur Expedia
Roaches and bed bugs
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Thank you for your feedback, and we sincerely apologize for the distressing experience you had during your stay. We take reports of pest issues very seriously, as they do not meet our standards for cleanliness and comfort.Upon learning of your complaint, we have taken immediate action to address the situation. A professional pest control service has been engaged to thoroughly inspect and treat the affected room and surrounding areas. Additionally, we are enhancing our regular cleaning and inspection procedures to ensure that such incidents do not recur.We deeply regret that this incident occurred and affected your perception of our hotel. Thank you for bringing this to our attention and allowing us the opportunity to improve our services. We hope you will consider staying with us again in the future under better circumstances.
par un voyageur de Tacoma
Publié le 3 août 2024 sur Expedia
Always get wonderful service from front desk staff. Thank you for always accommodating
My stay
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Hello there, Brian!Thank you for your kind review! We are delighted to hear that you had a great stay with us. Your positive feedback means a lot to our team and motivates us to continue providing excellent service to all our guests.We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and we would like to understand more about your experience so we can address any issues and improve our services.Please feel free to reach out to us, to share more details about your stay. Your input will help us make necessary improvements and ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.
par un voyageur
Publié le 2 août 2024 sur Expedia
I liked the stay the room was clean warm good shower conveniently walkable to dinning and laundry mat and the area was clean and safe
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Hello there, Shataqua!Thank you for your kind review! We are delighted to hear that you had a great stay with us. Your positive feedback means a lot to our team and motivates us to continue providing excellent service to all our guests.We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Robert, Gestion de l’hôtel
Hello, Siatulau!Thank you for your kind review! We are delighted to hear that you had a great stay with us. Your positive feedback means a lot to our team and motivates us to continue providing excellent service to all our guests.We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share.
