Note fondée sur 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
LOVED Western Inn & Suites and will definitely be back!! Super easy check-in, and they were accommodating despite the late hour. I had a Standard room which was clean and very comfortable, bed and pillows were super comfortable, brand new bathroom with an amazing rain-style shower. A/c highly effective too! Very loud but its so powerful you only need it on for a minute or two to cool down the room. You can adjust the settings on it too. Staff were super nice, and they even have a cute little water feature outside the office. Over all, loved the place and wish I could stay longer! Only 20 minutes from Bitter Creek Wildlife Refuge. I'll be back!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Stephanie! Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Western Inn & Suites and found the check-in process easy and accommodating. It’s great to know that you appreciated the cleanliness and comfort of your room, as well as the effectiveness of the A/C and the new bathroom features. We look forward to welcoming you back for another stay, and we hope you have the chance to explore the nearby Bitter Creek Wildlife Refuge during your next visit!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Freshly remodeled
Commentaires de Gestion de l’hôtel
2 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Richard! Thank you for your review! We're thrilled that you enjoyed our freshly remodeled accommodations. We hope to have the pleasure of welcoming you back again soon.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Very friendly
Commentaires de Gestion de l’hôtel
17 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Vicenta! We're thrilled to receive a perfect rating from you! Providing friendly service is a top priority for us, and we're delighted that you had such a positive experience. If there's anything else we can do to make your future stays just as enjoyable, please let us know. We look forward to your next visit!
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Michael! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Luis! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Francisca! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
par un voyageur
Decent motel for a couple nights
Publié le 9 mai 2024 sur HotelsHotel is not bad on the interior. Recently remodeled shower, clean towels and nice pool. Some maintenance issues I couldn’t ignore such as carpet peeling up, loose bathroom fixtures and loud AC unit.
Commentaires de Gestion de l’hôtel
11 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Gregory. We appreciate your feedback regarding your recent stay with us. We're glad to hear that you found the interior of our hotel to be satisfactory, with recently remodeled showers, clean towels, and a nice pool. However, we apologize for the maintenance issues you encountered, including the carpet peeling up, loose bathroom fixtures, and loud AC unit. Ensuring a comfortable and enjoyable stay for our guests is important to us, and we regret any inconvenience these issues may have caused.Your feedback will be shared with our maintenance team, and we will work diligently to address these issues to ensure a more pleasant experience for our guests in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for choosing to stay with us.
par un voyageur de CAMARILLO
Publié le 27 avr. 2024 sur Expedia
Very clean
Commentaires de Gestion de l’hôtel
29 avr. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Melodie! Thank you for leaving us a 5/5 review! It's great that you were satisfied with the cleanliness of our rooms. We're happy to have served you and we hope to see you again!
par un voyageur
Publié le 19 avr. 2024 sur Expedia
This is a basic hotel with a few nice things: room we were in had a redone bathroom with a nice shower. There are several decent restaurants nearby. The room is a decent size. Negative: Towels are minuscule in size and paper thin. They also don't supply enough. The floor of the room was filthy - our feet stuck to it. Upholstry on the chairs was dirty and worn (chair 1); ditry and torn (chair 2). Pillows on the bed were thin and lumpy.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Dear Lucy, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the shortcomings you experienced during your time with us. Ensuring cleanliness and comfort for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your comments regarding the towels, room cleanliness, and the condition of the furnishings have been duly noted, and we will take immediate steps to address these issues to prevent similar occurrences in the future. We appreciate your valuable feedback as it helps us to identify areas for improvement and ensures a better experience for our guests going forward. If there's anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.
par un voyageur
Publié le 13 avr. 2024 sur Expedia
Good place to spend the night
Commentaires de Gestion de l’hôtel
14 avr. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Dear MARVIN, Thank you for your feedback. We are glad to hear that you found our hotel to be a suitable place to spend the night. We aim to provide a comfortable and convenient experience for all our guests, and we look forward to having the opportunity to host you again in the future.Sincerely,
