Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2023 sur Expedia
par un voyageur
A cozy experience awaits.
Publié le 9 sept. 2019 sur HotelsFriendly staff, neat bed, complete bathroom utilities, cold air conditioner, hot and cold options for bath, a good location, good wi-fi connection what more can you wish for? + a cheap price.
Commentaires de Gestion de l’hôtel
17 sept. 2019 par Myra, Gestion de l’hôtel
Dear guest, we highly appreciate the perfect 10/10 rating you gave us. We promise to give you a consistent service every time. We are looking forward in welcoming you again soon :)
par un voyageur
Spacious room and nice staff
Publié le 2 sept. 2019 sur HotelsIt's our first time to stay in La Gracia hotel for 2 nights.
Upon checked-in, it was so quick and easy and no need to pay deposit for the key.
The staff are very friendly, approachable at helpful.
The room is so spacious, comfy bed and nice bathroom.
It was annoying because we were so bored at night because the wifi is so slow and the cable TV was not working.
Problems:
1. The staff are very noisy, they didn't even think that there are people resting.
2. The toy of the kid was so noisy too.
3. Inside the toilet, the towel handle is so high (I think it was 6 feet high), very didficult to reach.
4. There's no clothes handle (where you can hand your clothes before you take shower).
5. The bed is good for 2 but they gave us 1 shampoo and 1 soap.
6. There's no free bottle of water.
7. The internet is very slow.
8. The cable TV is not working.
9. There were ants we found in our bed.
I hope you will find solutions for the problems that I shared so that many tourists will book and stay your hotel.
I will stay there again if the problems will be solved.
Thanks for being nice to us!
Commentaires de Gestion de l’hôtel
18 sept. 2019 par Myra, Gestion de l’hôtel
Dear guest, thank you for this honest review. If you will be staying for more than one night, you can always request for another shampoo or soap from our staff for free. We have taken note of your concerns and we are now working on addressing these.
par un voyageur de Las Pinas City
Publié le 19 août 2019 sur Expedia
Property surrounding not properly maintained and the room has mosquitos. We just stayed almost an hour and went out to look for another hotel to be comfortable on our night stay.
par un voyageur
Publié le 5 août 2019 sur Expedia
Accomodating staff
Commentaires de Gestion de l’hôtel
6 août 2019 par Myra, Gestion de l’hôtel
Thanks for your feedback :)
par un voyageur
Publié le 15 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Myra, Gestion de l’hôtel
Thanks for your feedback. Hope you can visit us again soon!!!
par un voyageur
Фото не обновленные
Publié le 27 juin 2019 sur HotelsФотографии комнаты не совпали с ожиданиями. Комната была меньше и хуже чем на фото. Кроме того сад, котлрый возле отеля уже застроен другими зданиями и фото сада предоставленные при резервации не соответствуют теперешнему состоянию. Раковина в ванной с зелёным налетом. В последний день к нам зашли попрощаться и подарили 5 ананасов, что было приятно.
Commentaires de Gestion de l’hôtel
29 juin 2019 par Myra, Gestion de l’hôtel
Dear guest, we're very sorry for this. We've applied all our efforts to satisfy you during your stay with us. We've even gave you 5 pineapples as our way of saying "thank you" for being our guest. We even did not hear any negative comment from you during your stay with us. If you have any concerns about the room, you can always reach out to us for us to be able to relocate you to any of our other room of your choice.
par un voyageur
Publié le 12 juin 2019 sur Expedia
Newly built
Commentaires de Gestion de l’hôtel
29 juin 2019 par Myra, Gestion de l’hôtel
Thanks for your feedback :)
par un voyageur
good enough
Publié le 10 juin 2019 sur Hotelsthe lady caretaker is friendly and accommodating, the room is clean and the air condition is so cold. however, the running water in the bathroom is so disturbing at night, the switch off is loose that is why you cant turn it off. I think the son of the caretaker played and scratch my car while parked outside :(
Commentaires de Gestion de l’hôtel
29 juin 2019 par Myra, Gestion de l’hôtel
Dear guest, we're very sorry for your unfortunate experience with us. We already replaced the defective faucet of the room for the convenience of our future guests. We had talked with our staff about the car issue. Please give us another chance to host you to fill up those missing stars. Again, we're very sorry for this.
par un voyageur
Publié le 12 mai 2019 sur Expedia
Nice place, nice staff, excellent
Commentaires de Gestion de l’hôtel
13 mai 2019 par Myra, Gestion de l’hôtel
Dear guest, thank you so much for giving us a perfect 5/5 review. We promise to give you an amazing experience every time. Hope to welcome you again soon!
