Note fondée sur 150 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Hallway floors are carpeted but need to changed or wash- it’s stinks .
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Erika, Gestion de l’hôtel
Thank you so much for your review and the 10/10 rating! We truly appreciate your kind overall rating.We also value your feedback about the hallway carpets. Please accept our apologies for the inconvenience you experienced. We are addressing this matter with our housekeeping team to ensure improvements are made for future guests.Thank you again for your support, and we look forward to welcoming you back for an even better stay on your next visit!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Erika, Gestion de l’hôtel
Thank you for taking the time to share your experience at KEW Hotel. It’s wonderful to know that our location and service made a positive impact on your stay.We hope to have the opportunity to welcome you back and provide an even better stay next time. If there is anything specific we can do to make your next visit more enjoyable, please don’t hesitate to let us know.Thank you once again for your feedback and for choosing KEW Hotel.
par un voyageur de san diego
Publié le 16 juill. 2024 sur Expedia
Hard to get a tricycle to go places…
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Jubert, Gestion de l’hôtel
We understand that transportation can be challenging, and we apologize for any inconvenience you may have experienced. We value your feedback and are committed to ensuring a more convenient and enjoyable stay.To help address this issue, we can assist you in arranging transportation. Please let us know your schedule and destination. We will do our best to accommodate you.Thank you for your understanding and patience.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Good service
par un voyageur
Publié le 12 mai 2024 sur Hotels
Clean and friendly service. Shower water pressure not strong enough.
Commentaires de Gestion de l’hôtel
2 juin 2024 par D, Gestion de l’hôtel
Thank you for giving us your feedback. With this, we are motivated to continue providing and improving our customer service. We thank you for choosing KEW Hotel - Tagbilaran as your home away from your home. This is a great success to us here .Thank you and we are looking forward to providing you a great service on your next visit.3
par un voyageur
Publié le 3 mai 2024 sur Expedia
Front desk personnel were very bad at their job. They tried to charge me on a prepaid stay reserved on Expedia. They reserved me a cab that was cancelled by the driver for some reason but never informed me. The front desk knew well in advance of the cancellation.
Commentaires de Gestion de l’hôtel
2 juin 2024 par D, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At KEW Hotel, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.
par un voyageur
Publié le 1 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juin 2024 par D, Gestion de l’hôtel
Thank you for taking the time to provide your feedback.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Staff are good, place is clean and safe nice roof top restau / bar.. spacious room
Commentaires de Gestion de l’hôtel
2 juin 2024 par D, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. At KEW Hotel, we aim to deliver excellent service.
par un voyageur
Publié le 27 mars 2024 sur Expedia
Check in went smooth but soon after it went downhill. First off when we got to our floor we noticed that the hallway carpet leading to our room was extremely dingy / dirty and was in need of a deep cleaning or replaced. As soon as we keyed into our room my wife went to use the bathroom and noticed a small roach on the bathroom sink. Instead of calling down to the front desk we just killed it thinking to ourselves we were only going to be there for a short stay. We also noticed that the towels didn’t appear to be very clean as well as the bed linen. Rather than complain and ask for another room we just dealt with it. A few hours later we fell asleep and I was awakened by something crawling over my face, when I jump up and looked on the bed there were SEVERAL cockroaches on the bed. My wife screamed and that was all I could take. Without a “Plan B” we gathered our belongings and went down to the front desk in order to check out of that hotel. I showed her a video of the roaches under the bed and while she did offer another room the damage was done. I’ve travelled around the world and have yet to experience something quite like this. I wouldn’t recommend this hotel for your stay. There was a hotel not far from there that was able to accommodate us at about the same rate and was immaculate and much quieter as well.
Commentaires de Gestion de l’hôtel
28 mars 2024 par D, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At KEW Hotel, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.
par un voyageur
Publié le 25 mars 2024 sur Expedia
When we checked in and got to our room, there were roaches crawling around the bathroom. Like, I literally counted 4 roaches scurrying around when I turned on the light. Bathroom mirror was dirty. And they gave us the wrong room. Was supposed to be a single queen/double bed. But they gave us a room with two singles. I wound up letting it go, because I was having digestive issues and just needed to sleep. Took forever for us to check out, because they had to inspect the room. But, this took them at least 15 minutes. Maybe a bit more.
Commentaires de Gestion de l’hôtel
27 mars 2024 par D, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At KEW Hotel, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.
