Ratings based on 223 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 10, 2024
no cameras in area where i parked trailer.
Comment from Hotel Management
Aug. 13, 2024 by Customer Care Team, Hotel Management
Dear Jack, thank you for your feedback. We’re sorry to hear about the inconvenience regarding the lack of camera coverage in the trailer parking area. Your safety and peace of mind are important to us, and we will review our security measures to address this issue. We appreciate your input and hope to better meet your expectations on your next visit.Best Regards,Customer Care Team
by A traveller
Posted Aug. 5, 2024 on Expedia
They didnt have our 2nd room in their system even though i showed them my email with all the details.......sooooo slow, took 30 mins to get both rooms
Comment from Hotel Management
Aug. 7, 2024 by Customer Care Team, Hotel Management
Dear Stephenie, we sincerely apologize for the inconvenience you experienced with your room reservations. We understand how frustrating it must have been to face delays, especially after showing your email with the details. This is certainly not the level of service we strive to provide. We will address this issue with our team to ensure a more efficient check-in process in the future. Thank you for your patience, and we hope the rest of your stay was enjoyable.Best Regards,Customer Care Team
by A traveller from Wayne
Posted Jul. 31, 2024 on Expedia
Property was in a strange location, a parking lot. There’s a huge hole in the pavement right as you begin to leave or enter their parking lot. First day there was no hot water. The bathroom on the ground level was out of order from the time we got there to the time we left. I thought the price was a bit much, until I heard about the Tru hotel just up the road. There was a problem with my reservations, however the manager/clerk took care of that, but not at first! You can hear the traffic from the highway on the frontside of building.
Comment from Hotel Management
Aug. 2, 2024 by Customer Care Team, Hotel Management
Dear Eugene, thank you for your detailed feedback. We’re sorry to hear about the issues you faced with the location, parking lot, and hot water. We understand how frustrating these concerns can be, and we’ll address the pavement issue and work to improve our facilities. We apologize for the inconvenience with the bathroom and reservation process but are glad our manager was eventually able to resolve it. Your feedback on the traffic noise and price is valuable, and we’ll use it to make necessary improvements. We appreciate your patience and hope to offer you a better experience on your next visit.Best Regards,Customer Care Team
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by Customer Care Team, Hotel Management
Dear Justin, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Customer Care Team, Hotel Management
Dear Cameron, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team
by A traveller
Posted Jul. 26, 2024 on Expedia
Comment from Hotel Management
Aug. 15, 2024 by Customer Care Team, Hotel Management
Dear Bryan, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team
by A traveller
Posted Jul. 22, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Not the best night sleep
Posted Jul. 22, 2024 on HotelsRooms were surface clean but not well maintained. Rooms had old carpet, there was mold on the bathroom ceiling, the hallway on the ground floor had carpet and every so often you would step into a spot where it dipped down (like the concrete underneath had a hole) The door wouldnt lock tight. Parking is very tight. The rooms are not sound proof so you hear the people above you walking and the we heard the people next to ours talking all night. The breakfast was a good standard breakfast. We tried this hotel 2 times now because it is cheaper then the others. Wont do it a 3rd time, not even to save a few dollars
Comment from Hotel Management
Jul. 25, 2024 by Customer Care Team, Hotel Management
Dear Angela, we’re truly sorry to hear about the issues you encountered during your stay. Your feedback regarding the room maintenance, cleanliness, parking, and noise concerns is very important to us. We will be addressing these problems with our team to improve the overall condition of the property. We’re glad to hear you appreciated the breakfast, but we understand that other aspects of your stay fell short. We hope you’ll give us another chance in the future to provide a better experience. Thank you for bringing these matters to our attention.Best Regards,Customer Care Team
by A traveller
Posted Jul. 15, 2024
Comfortable bed
Comment from Hotel Management
Jul. 17, 2024 by Customer Care Team, Hotel Management
Dear Misty, thank you for your feedback! We're pleased to hear that you found the bed comfortable during your stay. Your comfort is important to us, and we're delighted that you had a positive experience in that regard. If there's anything else we can do to improve your stay next time, please let us know. We look forward to welcoming you back for another comfortable stay soon!Best Regards,Customer Care Team
by A traveller
Posted Jul. 13, 2024 on Expedia
Breakfast
Comment from Hotel Management
Jul. 16, 2024 by Customer Care Team, Hotel Management
Dear William, we appreciate your feedback regarding breakfast at our hotel. We strive to provide a satisfying dining experience for all our guests, and we apologize if we fell short of expectations during your stay. Your comments are valuable, and we will review them with our kitchen team to ensure that we are offering a variety of high-quality options that meet our guests' preferences. If there's anything specific you'd like to share or if you have additional suggestions, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team
