Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great stay for our family and dog
Publié le 23 déc. 2024 sur HomeAwayIt’s hard to find a comfy house that allows dogs, so we are glad we found this one! The house is HUGE. 3 floors so if you don’t do stairs well maybe re think this house. We didn’t mind the stairs at all. The house was super warm when we used the central heater and they provide a space heater for every room. Kitchen was fully stocked with all the pots and pans you could want. Everything in the kitchen works super well. Could use. A bit more silverware. Overall the stay was great and we’d stay there again!
Commentaires de Gestion de l’hôtel
6 janv. 2025 par VrboOwner, Gestion de l’hôtel
Hi, Justine, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur de Sacramento, CA
This is a Vacasa rental... not VRBO!
Publié le 24 nov. 2024 sur HomeAwayIt is a poorly maintained cabin in an excellent location. The heating didn't work when we showed up, and no one ever came to fix it. It is also a Vacasa rental, and not what I am used to renting from VRBO. I have had only top notch rental experiences with VRBO until now. I was not impressed.
tonnotcexperience
Commentaires de Gestion de l’hôtel
8 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Jeffrey. We sincerely apologize for the inconvenience that you experienced due to the heating issue. Please know that this is not the type of standard that we set in our home. We are pleased to announce that the furnace has been fixed and the heat has been restored. We hope we have the opportunity to impress you in the future!
par un voyageur
crew
Publié le 29 sept. 2024 sur HomeAwayit was palce to stay for a good price and it was roomly
par un voyageur
Great family friendly cabin
Publié le 14 févr. 2024 sur HomeAwayThe cabin is ideal for a family getaway. It has lots of space to relax, a good location and well equipped. Clean and well prepared.
par un voyageur
Below Average Property Condition, Bad Customer Service
Publié le 14 août 2023 sur HomeAwayI am really struggling to give this place 2 stars. This is the worst one rental we have stayed in. Read all the reviews on this place. Many items not fixed.
Not 3 full baths: 1 full bath and 2 partial bathrooms. One “full bath” has a toilet that refuses to flush and the other “full bath” has a leaking shower making both useless for guests. It is a ‘comfortable space’ as long as you are not standing next to the wood stove while someone is taking a shower upstairs. You will get a shower also. Turn on the unbalanced dining room table lamp (glass globe missing) by way of a power strip inside the laundry closet…cool.
Many other things I but I only have 1500 characters. Right?
By the way the place comes pre-damaged by a tree that fell against it. This house has been neglected for far too long. Do not expect any changes to be made before your stay.
Lastly, I must comment on the poor customer service by Vacasa. We had a family of 5 staying at this place for a week. What they give you is 4 dishwasher pods…and that is it. If you want more, you must go out, wasting your vacation time, and buy more. This has never happened to us before. For them to NOT provide us with $2 more worth of dishwasher pods vs. what we paid and have a satisfied customer is beyond words. All the other vacation rentals we have stayed at gladly provided us with what we needed. Vacasa argued this point and refused to yield. Profit over customer service. We will not stay at a Vacasa-managed property again.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi there, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Unsafe and misrepresented property
Publié le 4 août 2023 sur HomeAwayUnfortunately this house saw its heyday in the 1970's. The A-Frame was collapsing and the upstairs bedroom underneath it felt structurally unsound. The stairs going down to the front door were missing several wooden slats making it an unsafe walk. 4 of the members of our party were over 65, and one fell off the stairs on the way down to the home. Thankfully was not seriously injured. Management company finally responded to my request to understand how these concerns would be addressed for future guests by refunding me 300 bucks? Passes for community center were not in the home. Carpet needed to be deep cleaned and smelled. Beds were thankfully clean but there were bugs in the downstairs bedrooms and a broken bathroom window. Downstairs toilet barely flushed. Upstairs windows would not open. Ultimately, quite a shame, as the home has a lot of potential but is clearly being neglected and not maintained properly. In a wonderful neighborhood, again, such a shame Vacasa has allowed this home to continue to be rented with such serious issues.
Commentaires de Gestion de l’hôtel
20 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Julia. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Pretty much as expected
Publié le 23 mars 2023 sur HomeAwayFrom reading reviews and property description I had a pretty good idea of what it was going to be like. Only two things that were unexpected. Upstairs shower leaks down to the main room. I saw issue mentioned in a review from year ago and assumed since there was no warning on shower door or anything that problem had been resolved. It's not..we caught the drips in a sled . Second was the cooking equipment. There was so much of it that there was no where to put our food and most of it was unfit for use due to rust or scratching. I think I counted 10 frying pans but found only one we could use. Beautiful location, nice neighborhood, cabin has lots of Tahoe "charm". We had a very nice 3 night stay. I agree with another review that this property could be phenomenal if just a little bit of work/effort were put into it. Property management company was great
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Lisa. Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible and we are so sorry that there are some lapses during your stay. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.
par un voyageur
fun little hang sledding and relaxing
Publié le 24 déc. 2022 sur HomeAwaygreat house fun atmosphere. steps down are a little treacherous so make sure all members of your party are physically active.
par un voyageur de Grants Pass
Retro in Donner
Publié le 28 nov. 2022 sur HomeAwayProperty is advertised as Retro and homey. It is definitely that - pros: very spacious and large windows everywhere bringing the outdoors in. Kitchen well-equipped for our thanksgiving preparations. Cons: in need of serious updates. Hard to feel like it was really clean when furniture and carpeting is so old and worn. Property was presented accurately so we knew it was older and ultimately it was satisfactory for our few days there. Place could be stunning with some basic updates. Overall happy with our stay.
par un voyageur
Good spot for entertaining
Publié le 14 nov. 2022 sur HomeAwayPlenty of room to entertain, cook, and lounge around. Plan for only 3 cars.
