Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Watsonville
Disappointed
Publié le 26 févr. 2024 sur HomeAwayBooked this place to celebrate my wife’s 40th, her only request was that she wanted a hot tub. Original listing advertised a hot tub however upon arrival the hot tub was frozen and not operating. Reached out to the property manager who advised that it wasn’t part of the listed amenities (there are signs in the house for hot tub use)…I went back to the listing and it had been updated removing the hot tub language from the listing. We should have been informed that the hot tub was not working so we could have made other arrangements. I asked for a discounted rate and was given an insignificant discount. The property manager Vacasa was not helpful at all and the owner should consider making a change.
Commentaires de Gestion de l’hôtel
20 mars 2024 par VrboOwner, Gestion de l’hôtel
Chris, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Guest
Publié le 26 févr. 2024 sur HomeAwayThough we enjoyed the snow and the beautiful surroundings we were very disappointed in the rental itself.
We had to purchase toilet paper and paper towels as not enough was provided. We also purchased a shovel. We did leave it at the house so the next guests are able to shovel stairs etc for safety reasons.
The house was not clean, please see attached photos.
I understand that every owner has a right to keep their house how they like, however the listing information and photos need to match. We booked a house with a hot tub and no hot tub. There is completely different furniture in the house, not nearly as nice as the furniture posted.
My intention is not to hurt the owners business rental by leaving a negative review, I think it's important to offer the product you tell guests they are purchasing.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hello Alexandra. Thank you for taking the time to share your feedback with us. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest. We apologize for any inconvenience this may have caused during your time with us. Additionally, we also apologize for any issues regarding the home cleanliness you encountered. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest before check-in and we are disappointed this was not your experience. We have passed your feedback along to our housekeeping staff so they are aware of your concerns and to ensure our standards of in home cleanliness and care are being met. We hope to have the opportunity to better serve you in the future.
par un voyageur
Nice Cabin
Publié le 12 janv. 2024 sur HomeAwayA little far off the beaten path, but it was a very nice cabin, although a bit small. Didn't even use the hot tub
par un voyageur
Quiet cabin in truckee
Publié le 11 août 2023 sur HomeAwayThe cabin is nice and was accommodating for us all. The kids enjoyed wandering in the back woods and collecting cones, playing on the tree. The hot tub was enjoyed and worked great.
par un voyageur
Great location, lovely home
Publié le 29 mai 2023 sur HomeAwayEverything was perfect for our stay. Great location near Tahoe Donner and downtown Truckee. The home was tidy and hosts were responsive. Hope to return.
par un voyageur
Cabin felt like home
Publié le 19 avr. 2023 sur HomeAwayThis cabin was perfect for me and my friends to stay at while we went spring snowboarding. Super fast Wi-Fi was a plus for downloading Xbox games and two showers helped. Hot tub was perfect after riding all day and kitchen had everything we needed. Even a bbq in the garage! So this place really was perfect and it felt like a second home.
par un voyageur
Unhealthy Level of Cleanliness
Publié le 16 déc. 2021 sur HomeAwayI’m not sure why I was charged an outrageous cleaning fee, as it doesn’t seem it’s being used. There was pink mold all over the shower curtain downstairs, which forced us to use the tiny shower upstairs. It was unfortunate and annoying, but at least there was only two of us so it worked ok. However, if we had used the max capacity of the cabin, this would have caused a considerable problem. The most disturbing part was that there was a huge white-ish, sticky stain on the inside of the living room coffee table/dining table when you folded it out to the larger size. I’m not sure what the mess was, but I sincerely hope it wasn’t what it looked like, if you catch my drift. Lastly, I had contacted an employee about a refund for the hot tub fee as it was mentioned that the hot tub was not available for use. I was told it would be looked into, but I never heard back. I personally don’t think I should pay an additional fee for a specific amenity if that amenity is unavailable. I don’t think this canon is worth the money you pay to use it.
Commentaires de Gestion de l’hôtel
1 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Brandy, we are very sorry that the home was not cleaned to our usual standard. We are working with our local housekeeping team to ensure that future cleans are completed correctly. The home has a private hot tub that is available for guest use. We apologize for any confusion. We hope you'll visit again soon.
par un voyageur
Great house for what we needed!
Publié le 13 juill. 2021 sur HomeAwayGreat house!
par un voyageur
We Had a Great Time
Publié le 25 févr. 2021 sur HomeAwayThe cabin was exactly as described. Very clean, very comfortable, had everything we needed (other than a coffee pot but Starbucks is only about 10-15 minutes away). The kids had a great time playing out back in the snow, overall we had a great time.
par un voyageur
Most magical trip hands down!
Publié le 13 févr. 2021 sur HomeAwayThis cozy cabin and the privacy is what we enjoyed the most! The blizzard was insane! Our kids had so much fun. Will make this our annual place for sure!
