Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comfortable cabin, busy street
Publié le 9 août 2024 sur HomeAwayEverything was fine, but the normal sized coffee maker didn’t work, so we had to use the mini coffee maker.
There were only 5 forks total.
Iron but no ironing board.
Body wash bottles empty in two of the three showers.
So minor issues, but overall a comfortable cabin on a fairly busy street.
Commentaires de Gestion de l’hôtel
27 août 2024 par VrboOwner, Gestion de l’hôtel
Daniel, thank you for taking the time to share your valuable feedback. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest. We apologize for any inconvenience this may have caused during your time with us. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
par un voyageur
Tahoe Donner Mountain Rental
Publié le 20 juill. 2024 sur HomeAwayWe booked this property for a wedding of our son. My wife was supposed to make the wedding cake for the couple but the oven was broken and one of the tv's did not work. We had to use someone else's oven which was a big inconvenience. Wish they would have told us about the oven being broken.
Commentaires de Gestion de l’hôtel
3 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Nice house for winter getaway
Publié le 1 avr. 2024 sur HomeAwayThis house worked well for our family visit. The snow was fantastic and there is a relatively flat area behind the house that is great for snow play. Typical of the houses in Tahoe-Donner in the winter, one wants to be very careful pulling out of the driveway due to cars driving reasonably fast and no visibility due to the snow banks. However, if you have someone watching the traffic to see when it is safe to pull out, it works fine and this is to be expected with most any winter cable. The kitchen is well equipped and overall the house was a nice place to stay.
par un voyageur
Very accomidating
Publié le 29 sept. 2023 sur HomeAwayHome was in nice location, plenty of parking. Home was clean and stocked. Kitchen was stocked. Oven was not working for some reason but all other aspects were great
Commentaires de Gestion de l’hôtel
15 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, John, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We truly hope to have the opportunity to impress you in the future.
par un voyageur
As advertised
Publié le 7 août 2023 sur HomeAwayIt was clean and well-stocked (especially the kitchen and towels!) Communication with the property managers was good.
It’s an old house and not a 5-star accommodation in general terms, but I gave it 5 stars because it’s exactly as advertised, and a good value!
We did not use the community amenities, so can’t speak to those.
Commentaires de Gestion de l’hôtel
23 août 2023 par VrboOwner, Gestion de l’hôtel
Hi, Lindsay, and thank you for your feedback. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Nice cabin for families
Publié le 21 juill. 2023 sur HomeAwayGood location and plenty of space.
par un voyageur
Great place
Publié le 14 avr. 2023 sur HomeAwayEasy check-in, great location.
par un voyageur
Blizzard without snow shovels
Publié le 4 mars 2023 sur HomeAwayAlthough there was a snow blower, we really also needed a snow shovel. A text was sent to property manager, who responded saying they were sorry but never provided the shovel.
There were only 3 wine glasses, no potholders, and very few kitchen towels, which was only a slight inconvenience .
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Really Nice!
Publié le 27 déc. 2022 sur HomeAwayThis was one of the best stocked houses we have rented. Didn’t have to buy much at all! Nice spacious bathrooms and comfortable furniture. Would definitely rent this house again. Only negative was that our 88 year old parents had a bit of difficulty going up the steep stairs to enter the house. Had to go up these stairs to unload the car which was a pain! Once inside; all one level and nice.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi, Paul, thank you for providing us with this valuable feedback, we are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding the driveway on to our management team for consideration. We hope for the opportunity to host you again in the future.
