Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Tahoe Donner Home
Publié le 1 oct. 2024 sur HomeAwayOur stay was very pleasant, lovely home, and great location. However, it would have been nice to have working tv remotes. There were 4 remotes none of which the maintenance technician could repair. He gave us a new one which worked fine. Kleenex, a colander, and salad spinner would have been great to have. We hope to rent this house again!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Cathy. We're thrilled to hear that you had a pleasant stay and enjoyed the lovely home and great location. We sincerely apologize for the inconvenience with the TV remotes and appreciate your understanding as our maintenance technician worked to resolve the issue. Your suggestions for additional items like Kleenex, a colander, and a salad spinner are valuable, and we will pass them along to our local operations manager for consideration. We hope to welcome you back to this home in the future.
par un voyageur
Do not stay here. Smells like dog pee
Publié le 4 sept. 2024 sur HomeAwayThe carpets smelt like pee and when we reached out they said all they could do is give febreeze. When I asked for a discount they said it was a minor inconvenience and that’s not enough to compensate. The place needs carpets replaced. It’s a health hazard.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par VrboOwner, Gestion de l’hôtel
Gavin, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them addressed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 20 août 2024 sur HomeAway
par un voyageur
Publié le 14 août 2024 sur HomeAway
par un voyageur
We'll be back
Publié le 2 août 2024 sur HomeAwayConstructive criticism: we couldn't find a remote control that worked on the tv, bring your own Roku like we did, and you're fine. The pots and pans should be in better shape than they are. How about a decent broom and dust pan that we can use. Minor stuff about using someone else's house. 5 stars, we'll rent this house again.
par un voyageur
Nice cabin, but be aware of property manager.
Publié le 1 juill. 2024 sur HomeAwayMy partner and I, plus our dog, enjoyed a nice couple of days at the home. The home itself was nice and clean, with plenty of space for us. We expressed the desire to come back in the future. Unfortunately, this is the second time we have come into an issue with the property management company, Vacasa - this time being extremely disheartening and fearing for the safety of our pet. Vacasa contacted us asking if we would like to extend our checkout time until 2 pm for an extra fee, which we quickly agreed to. On our final day, about 3 hours before our checkout time, while my partner and I left our dog at the house to pick up lunch (leaving him alone for a very brief amount of time), we returned to the home and the code to unlock the door had been changed and our dog was trapped inside the home with no way for us to get in. On top of this, the area the cabin is located has no cell service and we were unable to contact Vacasa for assistance. We had to drive back into town to get a hold of Vacasa who were luckily able to help us. If there had not been a spare key in the lockbox (that we were unaware of and not given access to until this emergency) our dog would have been trapped inside the home for who knows how long. I have decided to give the property 3 stars (the home itself was nice) due to the event that occurred and how unprofessional Vacasa was. If you decide to stay here, please be weary of the access code changing on the final day of your stay.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Dallas, TX
Blizzard weekend
Publié le 29 mars 2024 sur HomeAwayVacasa was terrible to deal with. No local support. Poor information and communication. House had limited basic amenities ( soap etc)
Commentaires de Gestion de l’hôtel
30 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Dan, for your feedback! We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Wonderful and as expected
Publié le 23 mars 2024 sur HomeAwayVery convenient to the tahoe donner wellness center. Great mudroom for being able to gear up/down. Ample space. Nice den/kitchen area and comfortable lounging on the large couch.
par un voyageur
Great ski trip
Publié le 20 mars 2024 sur HomeAwayEverything went seamless
par un voyageur
Great stay
Publié le 17 mars 2024 sur HomeAwayMy family and I stayed at this property over a weekend. It was convenient to everything. There was a snow park pretty much down the road and we were able to walk to it. The children totally enjoyed it. The house was very clean nice. The only caveat is that if you’re allergic to animals, this is not the place to stay. Otherwise, this was a great find.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Diane, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We look forward to welcoming you back for another wonderful getaway in the future!
