Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
3,3 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2021 sur Hotels
Équipe très avenante et sympathique. L hotel aurait besoin de bon rafraîchissement, celui ci est en cours…
Commentaires de Gestion de l’hôtel
2 oct. 2021 par Joshua, Gestion de l’hôtel
Dear Guest,
Greetings from Taita Hills Safari Resort & Spa
Thank you for visiting and staying at Taita Hills Safari Resort & Spa an excellent destination for travellers that enjoy spending time with nature blended with an urban feel.
Thank you for mentioning the staffs who made your stay and experience comfortable. We shall sure award them for being our service champions and for the exemplary work to ensure our guest expectations are exceeded.
We hope that it is not too long until we are able to welcome you back to Taita Hills Safari Resort & Spa, the resort with an urban feel!
Safe travels.
Kind regards,
Joshua Awilli | Sales Account Manager
Taita Hills Safari Resort & Spa
par un voyageur
Publié le 16 août 2024 sur Expedia
par un voyageur
Nice stay
Publié le 16 juill. 2024 sur HotelsNice hotel, great food, friendly staff
par un voyageur
Publié le 30 mars 2024 sur Expedia
par un voyageur
Publié le 13 nov. 2023 sur Expedia
par un voyageur
Publié le 17 oct. 2023 sur Hotels
I love this hotel and will continue to come back, but the rooms are very hot, even hotter than the temperature outside. This hotel desperately needs to upgrade with A/C in each room.
par un voyageur de Stroudsburg
Publié le 28 mai 2023 sur Expedia
Amazing staff and very clean and accessible hotel.
par un voyageur
Publié le 14 nov. 2022 sur Hotels
par un voyageur
Poor management
Publié le 26 sept. 2021 sur HotelsOn 11 day self drive Tsavo West .We went to sister property Salt Lick. After consulting management on phone they wanted us to pay parking for each room when using Hotels. Com. One car and $60 parking because we had two rooms. No cars in lot. We refused and went to sister property. We booked enroute and on arrival they asked my name and made a phone call to management. Front desk staff nervous and quiet. Could feel the tension. They gave us the WORST rooms possible. Only two rooms rented in hotel of 96(?) and gave horrible rooms over restaurant with noise of generators and poor view. We carried our own bags up and down…unheard of from our experience. Management PUNISHED us for refusing the initial property. Would NEVER CONSIDER this property again.
Balcony was a small cage, beds hard as a rock. Room clean and foyer/ restaurant area nice. Food ok.
Beware of management
Commentaires de Gestion de l’hôtel
27 sept. 2021 par Joshua, Gestion de l’hôtel
Dear William,
Greetings from Taita Hills Safari Resort & Spa
Thank you for visiting and staying at Taita Hills Safari Resort & Spa an excellent destination for travelers that enjoy spending time with nature blended with an urban feel.
Thank you also for taking the time to share your review about your experience at Taita Hills Safari Resort & Spa. Be sure that we shall work positively to improve on the areas that we did not meet your expectations.
Just for clarifications, all our guests pay an additional fee of US$ 30 per person being sanctuary entry fees/or park fees to access Taita Hills Wildlife Sanctuary for stays at Salt Lick Safari Lodge. This is not a car park fee which was clearly explained to you and the same information is applicable and well-outlined on the extranet booking’s terms.
It is also important to note, that your stay was at Taita Hills Safari Resort & Spa where we do not charge for the sanctuary/park entry fees. The resort does not charge car park fees which are offered freely.
We are also keen to ensure we improve on guest services and welcome experience. We will be sure to share your very kind remarks with the whole team at the Resort and to close the very important issues you have raised. We have no doubt that our team will be delighted to hear from you and improve to ensure these gaps are closed for the better experience of all our guests.
We hope that it is not too long until we are able to welcome you back to Taita Hills Safari Resort & Spa, the resort with an urban feel!
Safe travels.
Kind regards,
Joshua Awilli | Sales Account Manager
Taita Hills Safari Resort & Spa
par un voyageur
Publié le 2 mai 2021 sur Hotels
