Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Reception at Ichinomatsu, Gestion de l’hôtel
Thank you for your wonderful review of our hotel. We are delighted to hear that you had a great experience and enjoyed our homely atmosphere. Thank you for choosing us and for sharing your positive experience. We truly appreciate your feedback, and it motivates us to continue delivering exceptional service to all our guests. Hopefully you enjoyed Hida Takayama and waiting for your next visit .
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 22 août 2024 sur Hotels
Nice places to stay
par un voyageur
Publié le 14 juin 2024 sur Expedia
mattress was musty, overpriced but overall great stay for a ryokan!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Reception at Ichinomatsu, Gestion de l’hôtel
Thank you for selecting our inn as your accommodation. We regret to inform you that upon our inspection, we did not find any signs of mold on the mattress. It is possible that the scent in the room may have been mistaken for mold; however, it is worth noting that the particular smell in our tatami rooms is due to the presence of rattan, not mold. We sincerely apologize for any discomfort this may have caused you and we value your feedback. Should you have any further comments or notice any areas that require attention, please do not hesitate to inform us. Once again, we would like to express our gratitude for choosing to stay at our inn and for taking the time to provide us with your review. Thank you..
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Reception at Ichinomatsu, Gestion de l’hôtel
Thank you for your wonderful review of our hotel. We are delighted to hear that you had a great experience and enjoyed our homely atmosphere. Thank you for choosing us and for sharing your positive experience. We truly appreciate your feedback, and it motivates us to continue delivering exceptional service to all our guests. Hopefully you enjoyed Hida Takayama and waiting for your next visit .
par un voyageur
Publié le 25 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Reception at Ichinomatsu, Gestion de l’hôtel
Thank you for your wonderful review of our hotel. We are delighted to hear that you had a great experience and enjoyed our homely atmosphere. Thank you for choosing us and for sharing your positive experience. We truly appreciate your feedback, and it motivates us to continue delivering exceptional service to all our guests. Hopefully you enjoyed Hida Takayama and waiting for your next visit .
par un voyageur
不太喜歡此旅館服務
Publié le 13 févr. 2024 sur Hotels此住宿旅店非常不方便，需要每次更換拖鞋才可以轉其他座，本此住宿是另一座的2階，3個行李需要不停更換鞋和提取上樓梯，另外露天風侶在另一邊，需要在露天落雪-2度非常寒冷的情況步行過去才可入浴，本此住宿的房間有2個地方不足，浴室內的抽氣扇是壞的，另外，房間的冷暖空調沒法提供暖房服務，早餐的指示非常不清楚，櫃台小姐有說請拿取有房號的早餐，但所有早餐盒並沒有房號及指示如何放回。
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Reception at Ichinomatsu, Gestion de l’hôtel
I apologize for the inconvenience you experienced during your stay. Your feedback is extremely valuable to us as we strive to improve our services and customer experience. I will immediately convey your valuable comments to our maintenance team and food and beverage service department. We promise to promptly address the issues with the bathroom exhaust fan and air conditioning to ensure they are fully operational and provide a comfortable environment for you. Additionally, we will review our breakfast service process to provide clearer instructions for a smoother breakfast experience.We understand the inconvenience caused by the need to change slippers and the cold weather, and we sincerely apologize for this. We will consider increasing the supply of slippers and adjusting the indoor temperature according to seasonal changes to ensure our guests feel comfortable and warm. Our goal is to provide a worry-free accommodation experience for every guest.If you have any other issues, needs, or suggestions during your stay, please feel free to approach our front desk staff. Our team is always ready to listen to your feedback and provide necessary assistance and support. We are committed to continuously improving our service quality to ensure that each of your stays is pleasant and satisfying. Once again, thank you for your feedback, and we look forward to the opportunity to serve you again.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
par un voyageur
Publié le 27 janv. 2024 sur Hotels
