Note fondée sur 19 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
100 % des clients le recommandent
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Très grande maison

Publié le 2 nov. 2024 sur HomeAway
Maison propre belle piscine très belles chambres et très bon emplacement à 5mn du centre-ville et des restaurants Nous recommandons
Commentaires de Gestion de l’hôtel
2 nov. 2024 par VrboOwner, Gestion de l’hôtel
Chère Sylvie, Merci pour votre agréable avis, je suis ravie de savoir que vous avez tous passé un merveilleux moment chez nous et que notre piscine a été grandement appréciée par les enfants. Nous espérons vous revoir dans le futur et, comme tous nos clients récurrents, vous bénéficierez bien sûr d'une réduction. Cordialement / Jackie
4 sur 5
par un voyageur

Super

Publié le 24 mai 2017 sur HomeAway
Good holidays !
Commentaires de Gestion de l’hôtel
26 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Guest, Thank you for your valuable review of our pool villa in Khao Lak. We are always working on improving the experience our guests have while visiting our property, one of the things we are currently working on improving is the airport transfer service. From next high season we will include a complimentary airport transfer from Phuket International Airport to our house. Our designated driver will wait for our guests with a name sign at the terminal exit and safely transfer our guest - hazzle free and smooth welcome service for all guests staying a minimum of 5 nights. Warm regards, Jackeliny
5 sur 5
par un voyageur

Amazing stay!

Publié le 26 févr. 2024 sur HomeAway
The property was very clean and beautiful! It was a perfect stay! The kids loved the beautiful pool. The owners were very responsive to messages. The area was quiet but close to lots of things! Cannot recommend highly enough!!!
Commentaires de Gestion de l’hôtel
1 mars 2024 par VrboOwner, Gestion de l’hôtel
Dear Emily, thank you for your review and I'm so pleased to hear that you and your family had a great family vacation in our house. Yes the location of our villa is really great with proximity to everything you need yet quiet and no disturbing neighbors! We are committed to making sure our guests have a wonderful experience all the way from arriving at the airport until they check out, including amazing activities at discounted price through our tour operator service partner. I hope to welcome you back soon!
5 sur 5
par un voyageur

Perfect property for us and our family

Publié le 24 janv. 2024 sur HomeAway
Really great location and wonderful restaurants and bars nearby as well as being peaceful, isolated and safe. The swimming pool is perfect and the house was perfect for us. Not too high end specifications in terms of fixtures and fittings which suited us brilliantly. Really responsive hosts and all questions answered in record time. Would definitely recommend and we look forward to staying again.
1 sur 5
par un voyageur

Owner was non responsive to problems

Publié le 16 juill. 2023 sur HomeAway
We arrived and were not greeted by anyone. We had no hot water and tried to reach the owner. Five days into the stay the owner told us to turn on the water heaters under the sinks. This blew the circuit and we had no electricity. No AC! The owner provided 2 numbers for contact. Handyman left for Sweden and the housekeepers phone was disconnected. The owner suggested we use the outside shower and not use too much electricity. The circuit box was too small for the house. I believe it was 100amp. The house as a whole had a lot if deferred maintenance The upstairs toilet would not stop running. So, we shut the water off. Downstairs toilet wouldn’t flush. Waterpurifier in the kitchen was not connected. We had to purchase sheets for a bed. Pillowcases were missing from pillows . There was a stray dog that turned out to be quite friendly.The owner told us the dogs name and to feed it. All in all, this home should not be rented until the owner puts some money into maintenance. At one point we looked at hotels but it was too much work to move everything. The owner took about 2 days minimum to respond to our calls and really did not care about conditions. The last review was in 2019 and the house had a good review. When looking at VRBO check out the dates of reviews. This house should not be rented. The owner had all kinds of suggestions and excuses but did nothing to address the problems. The house was run down and a disappointment.
Commentaires de Gestion de l’hôtel
26 août 2023 par VrboOwner, Gestion de l’hôtel
I was expecting problems with this group and we tried our best to make sure they had a great vacation. The problems were two toilets and one water heater that has now been replaced. The power outage is normal in the area, as a lot of construction work is going on, but normally only lasts a few hours. Our house is in very good condition but some guests simply expect the same level of service as a luxury resort.
5 sur 5
par un voyageur

Such a relaxing stay and yet lots of opportunitites to do lots of things

Publié le 21 janv. 2020 sur HomeAway
Just returned from 2 weeks over Christmas and welcoming in the New Year 2020 in this lovely villa. It has charm. Very spacious and clean. From our first enquiry Jackie was speedy and efficient in her replies. Views from the pool are overlooking a river which leads out to the sea (about 7 minute walk). The trees are so pretty and the sounds and sight of the birds is wonderful. We felt so safe and the house and pool are very private. We were a grown up family of 6 so only used 3 of the 4 large air-conditioned bedrooms. We used the bar-b-que on a few evenings and other evenings we tried various nearby restaurants of which there is plenty of choice. The shops and restaurants are only a 5 minute walk away. The locals are so friendly and helpful but certainly not in any way pushy. Our transfers were well organised in terms of timeliness and again friendliness. We were able to stop off en-route from the airport to collect water/beers which helped with carrying. The market is a 5 minute walk also and is on Mon, Wed, Fri and Sat for provisions and sells food to eat in as well as tourist merchandise on other days. We took a trip to the Similan Islands early in the morning to avoid the trips that leave later (this meant everywhere was less busy when we arrived which was ideal). We also took a car to Coconut Beach and White Beach. We walked to other beaches. One evening we went to The Vue restaurant - they collected us and dropped us back near to the house - the food was delicious and the views beautiful for the sunset. They are quite slow in serving but we knew in advance so made the most of the scenery, views and ambience. We would all very much recommend this villa to others. If ever we returned to the area it would be our choice too. It would be useful if the housekeepers were on WhatsApp or email as texts are expensive from the UK.
Commentaires de Gestion de l’hôtel
26 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Pauline, thank you so much for your wonderful review and I'm delighted to hear that you all had such a wonderful time in our house in Khao Lak. There are very few properties that offer complimentary Airport Transfer service, but we think this is a very nice way to greet our guests and help them with the last part of a long journey, and I am glad you also find this valueable. Once again, thank you for taking the time to write this detailed review, with good ideas and tips for us as well for our upcoming guests. I hope to see you back in our house sometime in the future - you are always welcome! Warm Regards, Jackie
5 sur 5
par un voyageur

Nice and spacious villa in great location, great for large groups

Publié le 28 juill. 2019 sur HomeAway
This was a very comfortable and large villa, perfect for the ones that are looking for a vacation house with walking distance to the beach and the local market which had everything you need to buy during your stay. The property is nicely set in a lovely garden and together with the pool at the back of the property, it's a very nice place to enjoy your holidays in Khao Lak. Many thanks to Jackie for helping us with transportation and giving us a great rate on the tours we took in the surroundings - great fun for all of us.
Commentaires de Gestion de l’hôtel
26 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Guest, Thank you for your visit and your positive review of our house, I'm glad you all had a wonderful vacation in Khao Lak. Your feedback mean a lot to us and I will forward your gratitude to our house keepers and driver. Best regards, Jackie
2 sur 5
par un voyageur

Allgemein schön nur das Haus ist langsam renovierungsbedürftig

Publié le 29 mars 2019 sur HomeAway
Renovierung notwendig. Der Ort ist wunderbar auch das Haus selbst wäre sehr toll wenn die Schäden bereinigt werden. Bintrotzdem positiv dem Anbieter angetan
3 sur 5
par un voyageur de Whaley Bridge

Superb location, private and lots of space

Publié le 25 mars 2019 sur HomeAway
Houses/Villas are hard to find in Khoa Lak as most accommodation is based within a resort. The house is situated in a private location just behind the main Market which is held 3/ 4 times a week. It's an easy walk to the bars and restaurants as well as the beach. Lucky, the dog who has decided to live at the house (outside), is delightful and no bother at all. The best view is from the back of the house. It's great to watch the birds and other wildlife. The front of the house looks on to the back of a large hotel which is not so inviting. There is a Burmese camp just down the road towards the beach which looks a little disconcerting at first. It's for the construction workers. We had no problem at all, the people were friendly. It was just sad to see the conditions they have to live in. The house itself is a little tired. The kitchen is OK but needs new cupboard doors, worktops etc. When it was first built it looks like they used good quality fixtures and fitting throughout but it is now ready for an update/ refurb . I was a little disappointed as the photos must have been taken a long time ago. The lovely Jacuzzi bath is very interesting as it's impossible to get in. It's so high up and doesn't have any steps. A word of warning, the electricity bill, at the end of your stay can be a shock. I'm used to air conditioning etc as I have a house of my own in a hot climate and even using it very frugally, just two people, over 18 days our bill was approx £100. The pool filter is the problem as it needs to run 18 hours a day to keep the water in good condition. The pool is great but it's a challenge to keep the water right to swim and we had a couple of days when it wasn't good. If you are a large group please note there is limited room around the pool and only 3 main sun loungers. I had high hopes for this house as the communication from the owner was first class, although somewhat instructional. We have rented many times, via this site and in many countries and in a couple of instances returned to the same Villa. This is our first time in Thailand. We loved it and will return next year but not to this house which probably summarises this review.
1 sur 5
par un voyageur

Never again!

Publié le 14 févr. 2019 sur HomeAway
Lots of promises from the listing of this outstanding “five star” villa, our first disappointment was the “luxury transfer” turned out to be a rather old people carrier . The whole experience has the mark of an absent owner using a poor management company without being prepared to spend the investment needed to maintain standards that might once have been. The villa is situated a few minutes walk from the town down a sad, lonely lane boarded on one side by a back wall of a local hotel, on the other, mainly waste land part of which the hotel staff park their cars. Opposite the villa is a ramshackle group of huts used to house poor overseas workers. Luxurious surroundings it certainly isn’t. The unmaintained gardens description has also somewhat been enhanced to a disappointing degree, the four comfortably cushioned chairs were without cushions and extremely uncomfortable, just three sun loungers for six people, missing slabs on the patio that was so rough one had to wear flip flops to walk on it. Absolutely no sign of the “secluded seating areas” in the garden, they don’t exist. An enormous ants nest and a child catching big hole coupled with uncut grass, up to 18inches high in places prevailed. The pool, badly maintained and with green scum on tiles was worrying. Not easy to swim in as it has unusually two steps across the width, dissecting the pool into three levels making swimming difficult. One of the reasons of our booking, was that I swim every day so a good pool is important, this proved impractical, nay, impossible. The checking of the chemical levels, for the temperatures in Thailand was absurd. Check google. They will tell you it must be checked daily, ours was poorly checked once in two weeks, and then only after a prompt via a phone call. The villa .....forget the Home and Away listing photos with lovely upholstered chairs on the upstairs verandas, they don’t exist, just discoloured white cheap plastic chairs chucked in a corner. We were asked to pay for our own electricity used, which we did not object to, this turned out to be TWICE the rate charged in Thailand. Since May 2017 it is illegal to make a supplemental charge to tenants for electricity supplied . Before leaving the villa I received an e mail from the owner saying “you don’t have to pay for the electricity if you don’t like , but in return leave a nice little five star review “ Well , I paid for the electricity and here is my honest review
Commentaires de Gestion de l’hôtel
26 août 2023 par VrboOwner, Gestion de l’hôtel
We have never before experienced any guests with similar behaviour as this one, with complaints starting already during the booking process, several months before arriving. Upon arrival the complaints on our crew and property never stopped so we offered a full refund if he would like to find a more suitable accomodation - which he refused and continued to annoy us by requesting all kinds of reimbursements for the entire 2 weeks. The problem this sad guest is suffering from has nothing to do with our property nor our crew. Our house keepers are always doing their very best in making sure that our guests have a pleasant experience while staying with us, which we believe most of them can agree with, especially those that are returning year after year. /Jackeliny