Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Expedia
Wir haben diese Unterkunft trotz Buchung nicht genutzt. Es ist aber sehr bedenklich, wenn das Hotel selbst uns dennoch als Gäste vermeintlich wahrgenommen hat und diese Beurteilung anfordert ☹️
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management Team, Gestion de l’hôtel
Dear Guest Thank you for your feedback. Firstly, we apologize for many inconveniences and unpleasantness encountered during your stay with us. It is indeed regretting to hear your disappointment and negative experience. Your feedback will be sent to our team members for further improvement. Best regardThe Management Team.
par un voyageur
Publié le 8 mai 2024 sur Expedia
Loved staff and high quality food, but staff had been poorly trained but made up for it with enthusiasm
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management Team, Gestion de l’hôtel
Dear Guest Thank you very much for your feedback. It is pleasure to hear that you overall had a pleasant time during your stay with us. We appreciate your positive comments regarding our staff members and taste of food in the hotel. However, we apologize for inconvenience and unpleasantness encountered. Your feedback will be sent to our team members for further improvement. We are looking forward to welcome you again. Best regardThe Management Team
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management Team, Gestion de l’hôtel
Dear Guest Thank you very much for your feedback. It is pleasure to hear that you overall had a decent time during your stay with us. However, we apologize for inconvenience and unpleasantness encountered. Your feedback will be sent to our team members for further improvement. We are looking forward to welcome you again. Best regardThe Management Team
par un voyageur
Publié le 23 janv. 2024 sur Hotels
Det er et fint anlegg om du reiser med mellomstore barn som ikke trenger vogn. Det er dårlig framkommelighet med vogn. Kjedelig mat uten smak og styrke, tilpasset turister som vil ha det samme som hjemme.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management Team, Gestion de l’hôtel
Dear Guest Thank you very much for your feedback. It is pleasure to hear that you overall had a decent time during your stay with us. We appreciate your positive comments regarding suitability for family. However, we apologize for inconvenience and unpleasantness encountered. Your feedback will be sent to our team members for further improvement. We are looking forward to welcome you again. Best regardThe Management Team
par un voyageur
Budget but an incredible place to stay
Publié le 9 janv. 2024 sur HotelsWhilst not a 5 star hotel (as it’s advertised) this property is incredible and very good value for the price. The beach outside is the best we’ve ever seen and the room design is perfect for families. We absolutely loved our stay here although the food/drinks are at a 3-star level. Just eat outside the hotel- amazing restaurants on the beach!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management Team, Gestion de l’hôtel
Dear Guest Thank you very much for your excellent feedback. It is pleasure to hear that you overall satisfied with our provided service and had an amazing time during your stay. We appreciate your positive comments regarding beachfront location, aesthetic of the room and suitability for the family. We are looking forward to welcome you again upon your next visit. Best regardThe Management Team
par un voyageur
Publié le 13 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management Team, Gestion de l’hôtel
Dear Guest Thank you very much for your excellent feedback. It is pleasure to hear that you overall satisfied with our provided service and had an amazing time during your stay. We appreciate your score given to us. We are looking forward to welcome you again upon your next visit. Best regardThe Management Team
par un voyageur
Publié le 29 mai 2023 sur Expedia
We booked an adult only area with a jacuzzi, the jacuzzi did not work and both adjacent rooms had young noisy children , especially in the adult only swimming pool, the swim up bar was closed , and other outlets had very limited opening times, certainly not worth the money we paid for this level of facilities
Commentaires de Gestion de l’hôtel
30 mai 2023 par The Management, Gestion de l’hôtel
Thank you for your feedback to us.After check the record, your booking was booked on Deluxe Suite Pool Access Jacuzzi under Mai Khao Lak Beach Resort & Spa (FAMILY Zone). Your room #145 was correct as per booking. If you want to stay at ADULTS only zone, you have to select Mai Holiday by Mai Khao Lak. Or, you just inform us upon arrival date then we can help to solve this issue for you. But we just know after you travel and gave us a feedback here.For the Jacuzzi, we also got informed next day (28 May). But we asked our Engineering to check and fix it for you immediately.For the pool bar at ADULTS only zone, we did not close. It's opened from 12 pm to 5 pm daily.For the outlets operating time, we have done to inform our guests during check in. Unfortunate that you stayed with us short period then did not have much more time to get experienced on our hotel facilities and outlets.We hope that to get a chance welcome you back next time and stay longer with us.
par un voyageur
Publié le 22 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 avr. 2023 par Hotel Management , Gestion de l’hôtel
Thank you for taking a moment to share your experience at Mai Khaolak. It is pleasure to hear that you enjoyed our hotel. We hope to be able to welcome you again soon.
par un voyageur
Publié le 18 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 janv. 2023 par Management Team, Gestion de l’hôtel
Thank you for taking a moment to share your experience at Mai Khaolak. Our team is so glad to hear that you enjoyed our hotel. We look forward to seeing you again soon.
par un voyageur
Publié le 30 sept. 2022 sur Expedia
