Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
Nous nous sommes sentis très bien accueilli. Tout le personnel est très accueillant et chaleureux. Les chambres sont très bien et fraîchement rénovées. Meilleur rapport qualité prix de notre voyage!
Commentaires de Gestion de l’hôtel
2 août 2024 par Yanis, Gestion de l’hôtel
Veronique, thank you for your fantastic review! We're delighted to hear that you felt very welcome and found our staff warm and welcoming. It's great to know that you enjoyed the freshly renovated rooms and found excellent value for money. We look forward to welcoming you back on your next trip!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Clean place
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Yanis, Gestion de l’hôtel
Thank you for your 5-star review! We're delighted to hear that you found our place clean. Cleanliness is a top priority for us, and we're glad it met your expectations. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another great stay!
par un voyageur de Valrico
Publié le 26 oct. 2024
Good continental breakfast. Clean and comfortable room. Very joyful staff, especially Emmanuel. Would help if there was an elevator.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Summer, Gestion de l’hôtel
Hi Alice, Thanks for your rating! We apologize about the no elevator. The building came this way :) On your next visit, send us a message or call and ask to be put on the first floor. Thank you so much
par un voyageur
Publié le 12 oct. 2024
The staff was very friendly and helpful. The room was clean, fresh and comfortable, cool vibe.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par BOB, Gestion de l’hôtel
Thanks, Clark! We’re all about that cool vibe—glad it hit the right note for you! Our staff is grinning from ear to ear knowing they made your stay so friendly and fresh. Come back anytime for another round of comfort and good vibes!
par un voyageur
Publié le 27 sept. 2024
We went for a hurricane evacuation. The staff were all friendly, professional and completely unruffled in an unpleasant and anxious situation.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par BOB, Gestion de l’hôtel
Jennifer, you just blew us away—pun intended! Thank you for the 5 out of 5 and for riding out the storm with us. We're thrilled our team could be your calm in the chaos (we're pros at keeping it cool under pressure). Next time, let’s make it a visit where Mother Nature’s not on the guest list! Stay safe, and we’ll see you soon!
par un voyageur
Publié le 18 août 2024 sur Hotels
Good stay!
Commentaires de Gestion de l’hôtel
21 août 2024 par Nelson Thomas, Gestion de l’hôtel
Thank you, Samuel, for your review! We’re glad to hear that you had a good stay with us. Your feedback is important, and we appreciate you taking the time to share your experience.We look forward to welcoming you back to BOB Hotels in the future!Warm regards,Nelson ThomasGeneral Manager
par un voyageur
Cute themed hotel but air conditioning issues
Publié le 18 août 2024 sur HotelsThis hotel was reasonably priced, had a cute whimsical design, and cozy updated feel. The rooms were on the small size but they were big enough for the pupose of sleeping. Our only complaint was the mildew smell the minute you walked into the hotel and throughout. I was hoping the smell didn’t continue into our room but unfortunately it did. The room smelled like mold and had a high humidity and dampness to it. I will not be returning due to the smell of mold and obvious issues with the air conditioning and ventilation. It is a shame because the hotel was adorable, the bed was comfortable and the staff were friendly.
Commentaires de Gestion de l’hôtel
21 août 2024 par Nelson Thomas, Gestion de l’hôtel
Thank you, John, for taking the time to share your feedback. We’re pleased to hear that you found our hotel reasonably priced, cute, and cozy, and that you appreciated the design and comfort of the bed. We also value your kind words about our friendly staff.However, I’m truly sorry to learn about the issues you experienced with the mildew smell and the room’s humidity. This is certainly not the standard we strive for, and I understand how these concerns impacted your stay. Please be assured that we are taking your feedback seriously and will investigate the issues with our air conditioning and ventilation systems to prevent future occurrences.We appreciate your feedback as it helps us improve, and we regret that we did not meet your expectations in this regard. Should you reconsider staying with us in the future, we would be more than happy to ensure a more pleasant experience.Warm regards,Nelson ThomasGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Nelson Thomas, Gestion de l’hôtel
Thank you, Alfredo, for your review. We look forward to welcoming you back to BOB Hotels.
par un voyageur
Publié le 18 août 2024 sur Expedia
Horrible. Not as the pictures. Old. Falling apart. Stinks. Not recommended.
Commentaires de Gestion de l’hôtel
18 août 2024 par Nelson Thomas, Gestion de l’hôtel
I am truly sorry to hear about your disappointing experience at BOB Hotel. Please accept my sincerest apologies for the inconvenience and discomfort you encountered during your stay.We strive to provide our guests with a comfortable and enjoyable experience, and it's clear we fell short in your case. Your comments regarding the discrepancies between our photos and the actual condition of the hotel, as well as issues with cleanliness and maintenance, are concerning and taken very seriously.I would appreciate the opportunity to discuss your experience in more detail so we can address these issues directly and ensure they are resolved promptly. I emailed you a few minutes ago seeking your availability for a brief call. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve our services and facilities. I hope you will give us another chance in the future to provide you with the exceptional stay that you deserve.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Nelson Thomas, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at BOB Hotel. We’re sorry to hear that your experience was just okay, as we aim to provide exceptional service and a memorable stay for all our guests.If there’s anything specific that didn’t meet your expectations, we would greatly appreciate it if you could share more details. Your insights are invaluable to us, and we would love the opportunity to improve based on your feedback.We hope to have the chance to welcome you back and provide you with a more enjoyable experience in the future.
