Note fondée sur 867 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,3 Service et personnel
2,6 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 déc. 2023 sur Expedia
We didn’t even spent the night there, parking lot was not even safe ! Police should have a station in this place!
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Jocelyn, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6
par un voyageur
1 nuit chambre 1 grand lit
Publié le 25 sept. 2023 sur HotelsHôtel bien situé, tout proche du centre ville, accessible à pied en une quinzaine de minutes (Capitol).
Hôtel vétuste, les extérieurs sont sales (poubelles qui débordent).
Check-in rapide, réceptionniste sympathique.
Chambre spacieuse, vieillotte, pas d'équipements (pas de frigo, pas de sèche-cheveux, pas de shampoing ni d'après-shampoing...).
Literie +/- confortable.
Wifi présent mais signal très faible rendant son utilisation impossible, j'ai du partager ma connexion 5G de mon téléphone portable.
Pas de petit déjeuner, mais présence de café le matin à la réception.
Parking gratuit.
Nombreuses options de restauration et de shopping à proximité (à pied).
J'ai malheureusement trouvé 2 petits cafards dans la salle de bain...
Mis à part cela, au vu du faible prix de la nuitée (50€), il ne faut pas s'attendre à bien mieux, et j'ai quand même bien dormi ce qui est le plus important.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Brand Experience Team , Gestion de l’hôtel
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6
par un voyageur
Publié le 5 juill. 2023 sur Hotels
par un voyageur
Publié le 3 mars 2020 sur Hotels
Chambre équipée d une kitchenette. Dommage qu il n y est aucune casserole.
par un voyageur
Publié le 26 août 2024 sur Expedia
I kept having trouble with my room and the cleanliness so when I asked for new sheets they gave me a handful of stuff to switch out in my room. I left to get dinner and came back to my room completely stripped and moved to an even worse and dirtier room that smelled like cigarettes even though it was a non smoking room. I got a partial refund but then she said I can have my reservation on the house because there was nowhere else I could go in such short notice at 10 pm but everyday till check out I kept being told 9 in the morning that I had to check out so I kept going back and forth to the office my entire stay because no one communicated with the front.
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Darrielle,We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Lilith#Team6
par un voyageur
Publié le 25 août 2024 sur Expedia
I had a deeply disappointing experience at this hotel. The staff's conduct was unprofessional and irresponsible. A package delivered to the hotel, signed for by the front desk, was nowhere to be found when I went to collect it. My package was only located after I insisted on confronting the staff member in question, and by then, it had been opened. This raised serious suspicions about the staff's integrity, and I am convinced they are engaging in theft. My security deposit, which was supposed to be refunded within a week, was not returned. When I called to inquire, I was told they had "forgotten" to process it. After confirming the refund, I discovered that the transaction was reversed, and I am still waiting for my money. This behavior is nothing short of stealing from guests.
The housekeeping service was atrocious. The cleaning staff made excuses to avoid cleaning my room, often lying or pretending not to understand my requests. When they did clean, they were extremely inefficient, frequently taking several days to fulfill basic service requests. They spent most of their time video chatting with friends or family while on the job, which is completely unprofessional.
The hotel's facilities are in a deplorable state. The swimming pool, laundry machines, and dryers were all out of service during my stay, rendering them entirely unusable. The room I stayed in was infested with cockroaches, and the premises were dirty and poorly maintained, with flies buzzing around everywhere
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Hongyi,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6
par un voyageur
Publié le 25 août 2024 sur Expedia
I had a deeply disappointing experience at this hotel. The staff's conduct was unprofessional and irresponsible. A package delivered to the hotel, signed for by the front desk, was nowhere to be found when I went to collect it. My package was only located after I insisted on confronting the staff member in question, and by then, it had been opened. This raised serious suspicions about the staff's integrity, and I am convinced they are engaging in theft. My security deposit, which was supposed to be refunded within a week, was not returned. When I called to inquire, I was told they had "forgotten" to process it. After confirming the refund, I discovered that the transaction was reversed, and I am still waiting for my money. This behavior is nothing short of stealing from guests.
The housekeeping service was atrocious. The cleaning staff made excuses to avoid cleaning my room, often lying or pretending not to understand my requests. When they did clean, they were extremely inefficient, frequently taking several days to fulfill basic service requests. They spent most of their time video chatting with friends or family while on the job, which is completely unprofessional.
The hotel's facilities are in a deplorable state. The swimming pool, laundry machines, and dryers were all out of service during my stay, rendering them entirely unusable. The room I stayed in was infested with cockroaches, and the premises were dirty and poorly maintained, with flies buzzing around everywhere
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Hongyi,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6
par un voyageur
Publié le 22 août 2024 sur Expedia
No Wi-Fi no pool mold
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Carolina,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.
par un voyageur
Gross Run
Publié le 18 août 2024 sur HotelsGot laughed at when we were checking in "you want a room" ( i made reservations months ago). 2 drawers not even in dresser all broken. There was a I guess a stove it was black and so greasy. The tub floor had all thick green goo like there was a crack in the tub and they fixed it this way. The towels you could see through and all stained. If you want to get high just smell the air around the place. Grossest place ever. We left.
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Cynthia, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
