Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,8 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mai 2020 sur Hotels
Great breakfast place right by
Commentaires de Gestion de l’hôtel
25 mai 2020 par Chaquita, Gestion de l’hôtel
Thank you!
par un voyageur
Hôtel à éviter
Publié le 23 nov. 2019 sur HotelsHôtel à bannir, je ne comprend même pas qu’ont puisse louer des chambres immondes dans un hôtel pareil.
Giovanni
Commentaires de Gestion de l’hôtel
27 nov. 2019 par Dave, Gestion de l’hôtel
Sorry for any issues encountered
par un voyageur
Publié le 25 juin 2024
The room with the exception of the sheets was good, the sheets had spots on them, there were no elevators, and the trash cans around the property were overflowing with trash.
par un voyageur de NEW ORLEANS
Publié le 3 mai 2024
No fridge or microwave in my room, which is damned inconvenient. A/C is hardly working; it's hot in here!
par un voyageur
Publié le 25 mars 2024 sur Expedia
Dirty!!!!
Commentaires de Gestion de l’hôtel
27 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Felipe,Thank you for your review of our Red Roof Inn Tallahassee - University. We are saddened to see that your stay was less than satisfactory as issues you described with the uncleanliness of your room is unacceptable. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will use your feedback to ensure that no guest has this experience in the future.It is always our goal to give you a 5-star experience and I apologize for failing to do so. We wish you the best in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 mars 2024 sur Expedia
Dirty!!!!
Commentaires de Gestion de l’hôtel
27 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Felipe,Thank you for your review of our Red Roof Inn Tallahassee - University. We are saddened to see that your stay was less than satisfactory as issues you described with the uncleanliness of your room is unacceptable. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will use your feedback to ensure that no guest has this experience in the future.It is always our goal to give you a 5-star experience and I apologize for failing to do so. We wish you the best in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 mars 2024 sur Hotels
The room smelled like cigarettes. It was a non-smoking room . There was hair on the bed that wasn't mine when I first got there. The grips on the bottom of the bathtub or black and unclean. There was no microwave or refrigerator in my bedroom. When my key wouldn't work there was no one in the office to let me in to get a new key so I was just stranded outside. The bed was uncomfortable. The pillows were flat. The pictures were misleading.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Brooke,Thank you for taking the time to tell us about your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the cigarette smell in the room, the hair on the bed and the unclean bathtub is truly regrettable. We are very sorry for your experience. In regards to the amenities mentioned, I saw where you booked a standard king room which does not have a microwave or refrigerator. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Israel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Never been in a worse place in my life
Publié le 23 mars 2024 sur HotelsI have been in plenty of hotels, motels and I never got somewhere that not only the room I have already paid for was double booked and already taken, but it was complete chaos in every way. We had to seat there for a good hour waiting and trying to sort it out, city was packed and no other hotels. When they finally say they are going to give me a room and hope that the other guest didn’t show up. We went upstairs, the property itself pretty dirty. The room door was stuck, we had to literally use our shoulders to open, we get in the room it doesn’t look like it has been clean properly, with half used soaps and empty bottles in the bathroom. Shower was broken, we were scared to open the valve and finish breaking and really not be able to sleep. Just awful. I honestly am not the one to go and trash a place publicly like this, but I think for $80 a night, I am not expecting an amazing room obviously, but at least clean and functionally sound and ready for me. That is the bare minimum.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Caroline,Thank you for telling us about your recent visit to RED ROOF INN TALLAHASSEE - UNIVERSITY. It's truly regrettable to read that the uncleanliness of your room, the issue with the shower and the other issues you listed were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Red Roof Management , Gestion de l’hôtel
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TALLAHASSEE - UNIVERSITY and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
