Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2023 sur Expedia
Scenic country view.
par un voyageur
Publié le 31 août 2023 sur Expedia
par un voyageur
Publié le 14 nov. 2022 sur Expedia
It was a beautiful place, very relaxing and clean. Staff really helpful and friendly.
Commentaires de Gestion de l’hôtel
17 nov. 2022 par Qryn, Gestion de l’hôtel
Hi Jessica...really happy to hear that you have a wonderful stay at our resort. Thank you so much and please do visit us again... :) Best regards.
par un voyageur
Publié le 6 oct. 2022 sur Expedia
It was a relaxing stay away from city
Commentaires de Gestion de l’hôtel
8 oct. 2022 par Queen, Gestion de l’hôtel
Thank you for choosing our Resort... :)
par un voyageur
Publié le 12 janv. 2022 sur Hotels
Staff didn’t switch on the lamp at night, it's so dark. A bit sacry
Commentaires de Gestion de l’hôtel
14 janv. 2022 par Queen, Gestion de l’hôtel
Thank you so much for your comments. Will make sure our standby staff will switch on the pathway lights during night time especially when we have guest arriving late at night. Thanks again...
par un voyageur de 東京
Publié le 16 sept. 2019 sur Expedia
到着したら、自分の予約はオーバーブッキングされていて、結婚式をしているホールの2階にある部屋に案内されました。部屋は清潔でしたが、閉じ込められて、外には出られず、また、夜中1時過ぎまで、大音響のカラオケ大会が続き、眠れませんでした。レストランでは食べることは出来ず、チェックイン時に夕食を頼みましたが、持ち帰り用の容器に入った焼きそばが部屋に届きました。食事に、外国人税を請求されました。ありえないホテルでした。
Commentaires de Gestion de l’hôtel
19 sept. 2019 par Qryn, Gestion de l’hôtel
Hi...Thank you so much for your comments. We will use it as a guideline to improve our services.
During the time of your arrival our resort were fully booked...with wedding reception. NGO's function and family retreats. We tried to give you rooms that have more privacy but it seems that the music from the wedding function disturb your sleep. We would like to apologize for all the shortcoming...we will take this as a references and will make sure that things like this will never happen again in the future. Thank you so much.
par un voyageur
Publié le 17 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2019 par Quirine, Gestion de l’hôtel
Thank you for taking your time to write a review for us. Hope you have a wonderful stay at our Resort. We will give the best again in the future. Hopefully you will come again...
par un voyageur
Bad experience
Publié le 30 déc. 2017 sur HotelsRequested the room light to be fixed but no maintenance came to do it. Since we brought our baby there, we asked for water boiler but they did not sent us one. We had to borrow from a neighboring room for it. The service at the lounge / restaurant was very bad. We had to wait almost an hour for our food and most of it arrived cold. Nonetheless the view from our room towards the hills is great.
Commentaires de Gestion de l’hôtel
13 janv. 2018 par Qryn, Gestion de l’hôtel
Sir / Madam, we are very sorry for the inconvenience caused. Due to shortage of staff we were unable to send somebody to fixed the main light. Every rooms should have water boiler but I've found out from the housekeeping that it was not working so they took it away and need to be replace. We have lots of guest ordering meals on that day so that's why it took the kitchen extra time to prepare all the orders. We have take this matter to our management and we will make improvement. Thank you so much for your comments and choosing our resort. Hope when your next trip here we will serve you better...Thank you again
Recommandé
pour Tout le mondepar un voyageur
Quiet out of town location
Publié le 2 mai 2017 sur Expedia
Pour : The location and the common areas in the villa.
Contre : Cafe is located a little far off and the choices rather limited. Perhaps offer other options for those at the villa and chalets?
We had booked for a standard room online but as the hotel was overbooked we were offered a room at the villa for a higher rate. The location of the resort is a little way out of town so it would be better if you have your own means of transportation.
The villa itself was clean, well maintained and spacious. Only down side was the wedding event held on the day we were there which continued from morning ltill night with loud karoake enthusiasts exercising their vocal cords till midnight. But we had been prewarned about the event though and it was a wedding after all ;)!
The room itself was clean and comfortable and the joint common areas quite pleasing. The dining area had a nice garden and mountain view and there was a cool refreshing breeze flowing through which made for a pleasant relaxing atmosphere. We also had access to the kitchen which was adequately equipped with a refrigerator, microwave, kettle and all the necessary utensils.
Breakfast was served at a cafe which was located at a short distance away down a rather long flight of stairs. The choices given for the breakfast which came with the room was quite limited, with a choice of only noodles and porridge. Rather a starchy selection so we gave it a miss opting instead to make our own coffee/tea and relax in the comfortable and quiet living area in the villa.
The staff were friendly and accommodating and generally the whole experience was quite pleasant.
