Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Vert vert good
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for taking your time to write us a review. We are all so glad to hear you enjoyed your stay with us and we all hope to welcome you back soon!
par un voyageur
Publié le 31 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Sally O., Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
par un voyageur
Publié le 13 sept. 2024
Everyone was nice and very polite and professional and the rooms were clean
Commentaires de Gestion de l’hôtel
13 sept. 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
Thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed all the corners of our accommodation and hospitality. We all at DoubleTree appreciate you and your loyalty to staying with us again. Come back soon! Rubin
par un voyageur
Publié le 25 août 2024
Commentaires de Gestion de l’hôtel
27 août 2024 par Rubin front desk supervisor, Gestion de l’hôtel
We appreciate the positive rating! Thank you for choosing to stay with us . We are delighted to hear that you enjoyed your stay with us,. We look forward to welcoming you back soon!Best regards,Rubin front desk supervisor
par un voyageur
Publié le 4 août 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
5 août 2024 par Sally O., Gestion de l’hôtel
Glad to see that you enjoyed your stay with us. Hope to see you again soon.
par un voyageur de Harrison
Publié le 31 juill. 2024 sur Expedia
they offer a shuttle , then don't pick you up ! left us in the rain for over one hour. Our property was damaged the manager refused to acknowledge the damage . The air condition in room, didn't work. There was a gas leak in the lobby where you have breakfast. HORRIBLE !
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Raymond Front desk supervisor, Gestion de l’hôtel
Dear Dorothy,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at Doubletree and apologize for not meeting your expectations.Your comments regarding HVAC and gas smells are concerning to us, and we appreciate you bringing these matters to our attention. The shuttle is unfortunately not for passengers. We take pride in maintaining high standards, and it’s clear we fell short in this instance. Please be assured that we are addressing your concerns with our team to prevent similar issues in the future.We would love the opportunity to make things right. If you have any additional details or would like to discuss your experience further, please feel free to contact me directly at 818-888-8800. Your satisfaction is very important to us, and we hope to have the chance to regain your trust.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience.Sincerely, Ray Front desk supervisor
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Everything was excellent
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sally O., Gestion de l’hôtel
Thank you for the wonderful review! I am so glad that you enjoyed your stay with us.
par un voyageur de Hackensack
Publié le 29 juill. 2024 sur Expedia
Old rooms not updated dirty rugs old bathroom !! Beautiful outside pool with a bar the only nice about the hotel n the lounge area but rooms are not good musty smell
Commentaires de Gestion de l’hôtel
29 juill. 2024 par dc, Gestion de l’hôtel
Am sorry to hear that, and am glad that you enjoy the pool area, we will get with our Housekeeping, about that musty smell and thank you for your feed back..
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sally O., Gestion de l’hôtel
Thank you for taking the time to post a review. I am sorry to see that you did not have a fabulous experience at the DoubleTree. If there is anything we can do to I would be happy to speak with you about the issue.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Rubin, Gestion de l’hôtel
We hope you enjoyed your stay at the DOUBLETREE BY HILTON TAMPA ROCKY POINT WATERFRONT - come again soon!
