Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Vert vert good
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for taking your time to write us a review. We are all so glad to hear you enjoyed your stay with us and we all hope to welcome you back soon!
par un voyageur
Publié le 31 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Sally O., Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
par un voyageur
Publié le 13 sept. 2024
Everyone was nice and very polite and professional and the rooms were clean
Commentaires de Gestion de l’hôtel
13 sept. 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
Thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed all the corners of our accommodation and hospitality. We all at DoubleTree appreciate you and your loyalty to staying with us again. Come back soon! Rubin
par un voyageur
Publié le 26 août 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
27 août 2024 par Rubin, Gestion de l’hôtel
Great! thank you so much for an Awesome review We're thrilled you enjoyed It's also great to know that you had a fantastic time served by our team and that our team made your stay even more enjoyable. We look forward to welcoming you back for another great stay, rain or shine!Best regards, Rubin front desk supervisor
par un voyageur
Poor check-in experience
Publié le 26 août 2024 sur HotelsThe employee thatwas checking me in, he didnt think like he knew what he was doing. He pulled a virtual reservation with a las vegas address, then was going to charge me again and way more than I had paid with hotels.com, when he asked me to swipe my card. He kept referring to expedia, i told him that i made the reservation through hotels.com and it was already paid for. I had to show him my receipt on my phone. Then, he got his supervisor and everything got straight.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sally O., Gestion de l’hôtel
Thank you for taking the time to post a review of your stay. I apologize for the issue you encountered during check-in with your prepaid reservation. The reference to your reservation as Expedia is how it appears in our system, along with the Expedia address. Additionally, Expedia operates several other booking sites under its umbrella, which might have contributed to the confusion. I hope this clarifies things, and I hope you still had an enjoyable stay with us.
par un voyageur
Publié le 25 août 2024
Commentaires de Gestion de l’hôtel
27 août 2024 par Rubin front desk supervisor, Gestion de l’hôtel
We appreciate the positive rating! Thank you for choosing to stay with us . We are delighted to hear that you enjoyed your stay with us,. We look forward to welcoming you back soon!Best regards,Rubin front desk supervisor
par un voyageur
Publié le 23 août 2024 sur Expedia
Found a baby’s nappy (diaper) in the swimming pool one morning, not good
Commentaires de Gestion de l’hôtel
26 août 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
Thank you for sharing your rating with us. We are sorry to see that your experience did not meet your expectations. We appreciate your specific feedback regarding the pool area, please know that we take your comments seriously and are committed to making improvements. Your insights are invaluable as they help us enhance our services for all our guests. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. Rubin front desk supervisor
par un voyageur
Horrible
Publié le 21 août 2024 sur HotelsThe room are dated and the air conditioning is as loud as an MTA train. The bathroom are from 1999 and the sheet are discolored.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sally O., Gestion de l’hôtel
Good afternoon. I am sorry to see that you did not enjoy your stay in Tampa at our hotel. Thank you for the feedback.
par un voyageur
Thank you!!
Publié le 18 août 2024 sur HotelsGreat stay! Easy check-in, very clean and comfortable. Bar and restaurant were great! Loved the check-ins throughout my stay!
Commentaires de Gestion de l’hôtel
19 août 2024 par Raymond Front desk supervisor, Gestion de l’hôtel
Glad you enjoy your stay. Thanks for the great review!
par un voyageur
Publié le 11 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
13 août 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
We are so glad to hear you enjoyed your stay with us! We hope to welcome you back soon.
