Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Vert vert good
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for taking your time to write us a review. We are all so glad to hear you enjoyed your stay with us and we all hope to welcome you back soon!
par un voyageur
Publié le 31 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Sally O., Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
I like the value of the property and Debra at the front desk was wonderful! I didnt like the hidden gees in a few areas. 1. Parking is $20 per day and I found out when given the parking permit. 2. $75 early check fee, when there was a room ready and available. 3. Continental breakfast eas $21.50 and i found out halfway through my meal. Will definitely stay again but I now know what to expect and will plan accordingly.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
Thank you for taking the time to provide constructive comments following your stay with us. It is our goal to ensure that we deliver a comfortable, convenient, and personalized experience. Please be assured your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Rubin - front desk team
par un voyageur
Publié le 23 oct. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
24 oct. 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Rubin - front desk team
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par RUBIN Front Desk Supervisor, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We take pride in maintaining high standards, and it’s clear we fell short in this instance. Please be assured that we are addressing your concerns with our team to prevent similar issues in the future. We would love the opportunity to make things right. Your satisfaction is very important to us, and we hope to have the chance to regain your trust. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely Rubin- Front desk team
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for rating our hotel!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Property was nice, but expect to catch an Uber to get to the fun around the hotel as it is not walkable.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for your review! We're glad you enjoyed the property. While our waterfront location provides beautiful views and a peaceful atmosphere, we understand that some of the nearby attractions may require a short drive. Many of our guests find ridesharing services like Uber to be convenient for exploring the local area. We hope to welcome you back soon and are happy to provide recommendations for things to do during your next stay!
par un voyageur
Publié le 11 oct. 2024 sur Expedia
None
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Needed to use it as a hurricane shelter but they withdrew at the last minute without warning where they should just not have accepted reservations leaving multiple clients scrambling to find alternatives at the last minute..,
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for your feedback. We understand how frustrating it must have been to find alternative accommodations at the last minute. Due to the unpredictable nature of hurricanes, the hotel relies on local government evacuation orders to determine when and if a closure is necessary. In this case, we had to act quickly once the mandatory evacuation order was issued by the county, and we complied immediately as required by law.We did notify all incoming guests prior to the order that our hotel is located in an evacuation zone, so they could be aware of the potential risk. While we strive to provide as much notice as possible, the timing of these orders can sometimes be very close to the event itself. We sincerely appreciate your understanding, and our primary concern is always the safety of our guests and staff.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Jacob Shepherd - Director of Rooms, Gestion de l’hôtel
Thank you for rating our hotel!
