Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Winter Garden
Publié le 18 déc. 2024
Commentaires de Gestion de l’hôtel
18 déc. 2024 par William, Gestion de l’hôtel
Bridget,Thank you for taking the time to complete this survey. We look forward to seeing you in the near future.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The bar can be better stocked. The employees there a very nice and welcoming.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par GM, Gestion de l’hôtel
Dear Kimberly, We love hearing you experienced welcoming service. I've noted your recommendations regarding our bar. Thank you for staying with us. Best, Guy Lavallee, GM
par un voyageur
Publié le 16 oct. 2024 sur Expedia
This property was very well maintained & was super clean for being a high volume customer location. Exterior property was good given that Hurricane Milton went through 6 days prior. Dangerous areas due to downed trees & fallen limbs were roped off with caution tape
Commentaires de Gestion de l’hôtel
17 oct. 2024 par GM, Gestion de l’hôtel
Dear J Steven, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Guy Lavallee, GM
par un voyageur
Publié le 16 oct. 2024 sur Expedia
We had a handicap room and the bed was very squeaky. Overall the room was very nice.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par GM , Gestion de l’hôtel
Dear Kim, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the condition of your bed. We hope this will become the first of many visits. Sincerely, Guy Lavallee, GM
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par GM, Gestion de l’hôtel
Dear Marcy, I am glad our Embassy Suites hotel provided you with a five-star experience while visiting Tampa. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Guy Lavallee, GM
par un voyageur
Way way below expectations…
Publié le 13 oct. 2024 sur Hotels1st room both beds were full of long black pet hairs. The blankets and sheets. The 2nd room smelled like strong mildew. The 3d room was dated but allowed us to rest.
I left my insulin in the fridge. It took over 6 hours to reach someone over the phone? I received a vm from front desk advising me I was still in my room 5 hours later after initial check out 12 noon.
All rooms should not be open to pets. Some humans are allergic to pet hairs and pay to stay somewhere clean
Commentaires de Gestion de l’hôtel
14 oct. 2024 par GM , Gestion de l’hôtel
Dear Julianne, We sincerely appreciate you for sharing your valuable feedback and for choosing to stay with us. We regret that your experience fell short of expectations. Maintaining the highest standards of cleanliness is our utmost priority, and we are truly sorry that your room did not meet these standards. Please rest assured that we have shared your comments with our housekeeping team to enhance our service and ensure that such issues are promptly addressed in the future. Sincerely, Guy Lavallee, GM
par un voyageur de WESTERN SPRINGS
Publié le 12 oct. 2024
Great hotel near busch gardens....has breakfasts and a nightly snack option along with an in house restaurant.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par GM , Gestion de l’hôtel
Dear James, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Tampa again soon. Best, Guy Lavallee, GM
par un voyageur
Publié le 11 oct. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par GM, Gestion de l’hôtel
Dear Shaun, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Guy Lavallee, GM
par un voyageur
Very good
Publié le 11 oct. 2024 sur HotelsVery nice hotel
Commentaires de Gestion de l’hôtel
12 oct. 2024 par GM, Gestion de l’hôtel
Dear Luis, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Guy Lavallee, GM
par un voyageur
Horrible, dirty, poor customer service hotel
Publié le 7 oct. 2024 sur HotelsI have stayed in numerous hotels, and this was the worst hotel ever. This place is not clean at all. There were roaches crawling on the floor. I had an iron but no ironing broad, so I had to use one of our towels to place on the counter to be able to iron. And the worst thing that happened was, somehow the bathroom door Locked and I was unable to get into the restroom. I woke up at 3 o’clock in the morning to use the restroom and wasn’t able to get in. I called the front desk 13 times and no answer. I walked down to the lobby area at 3 o’clock in the morning to find out that both the side door and the front door were locked with a sign stating that if you needed assistance to call the number that I had already called 13 times with no answer. Luckily, I had another family member staying at the hotel that and I was able to use their restroom at 4 o’clock in the morning. I do not recommend this hotel at all. You will waste your money and their customer service was horrible. When I mentioned to them the experience I had all they could say to me was I’m sorry I’m sorry.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Dear Ruby, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally attentive and empathic service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Guy Lavallee, GM
