Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Aucun service , pas de cafetière , pas d’ustensiles de cuisine, pas d’ustensiles, aucun ménage de la
semaine pas de papier de toilette et beaucoup de bruit la nuit énormément
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Johanne, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your visit. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Soo… front desk was nice enough and the room
Seemed done up.. weren’t looking for fancy.. that being said.. this was not reflective to the advertised picture.. room smelled of cigarettes and outside element kinda kept us up.. when we left there was a random couple in lawn chairs smoking weed right outside our room.
also not to be a drama queen, by we did also have a roach In our bathroom too.
You definitely get what you paid for.. just expect an unexpected 100$ deposit that is questionably still pending in my bank account. No hidden fees people!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Hunter,Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you encountered, including the cigarette smell, noise disturbances, and the presence of a roach. This does not reflect our standards, and we regret that your stay was affected. Regarding the deposit, it is typically refunded upon checkout and may take 7 to 10 business days to appear back in your account. We recommend checking with your bank as well. Your comments are important to us, and we will address these concerns with our team to improve our services. We hope you might consider staying with us again, allowing us the opportunity to provide a more satisfactory experience.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We checked in, got to our room only to find it filthy and had cockroaches. We did not stay.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Valerie,We sincerely apologize for the condition of your room and the presence of cockroaches. This experience is far from the standard we aim to provide, and we understand your frustration. Please know that we are addressing these issues with urgency to prevent future occurrences and ensure a cleaner environment for our guests. Your feedback is invaluable in helping us improve, and we genuinely regret that we did not meet your expectations. We would appreciate the opportunity to provide you a much better experience should you decide to stay with us again.Sincerely,Hotel Management
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Got here at 8 pm to check in and no one was at the desk. Waited for about 15 minutes and called 3 times - no answer. This place looked terrible and I don’t think I would have stayed here with my family based on what I saw…
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bruce,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during check-in and the lack of assistance at the front desk. This is not the level of service we aim to provide, and we understand your concerns about the overall appearance. We are addressing these issues with our team to ensure they are resolved moving forward. We appreciate your feedback and hope you'll consider giving us another opportunity.Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Expedia
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Trust me, it’s not even worth $80 stay. Reeks of weed and musk, poor lighting, zero service, they nickel and dime you for everything, you have to talk to a computer befor taking to anyone at the front desk which is locked, they won’t even deal with you unless you call into the automated service line. Overall it is outdated and sucked. I have regretted staying here for just 1 night. Unless your so desperate for a room, it’s a horrible experience and hotel stay. Reminds me of a refugee camp.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tong, We apologize for the experience you had during your stay at our hotel. Our goal is to provide exceptional hospitality to every guest, and we regret that we did not meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
par un voyageur
Publié le 30 août 2024 sur Expedia
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 28 août 2024 sur Expedia
Great site
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Reynaldo,Thank you for your review! We are delighted you had a great experience at Extended Stay America. Your positive feedback means a lot to us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 25 août 2024 sur Hotels
