Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 févr. 2023 sur Expedia
Faciliter a l'accès
Commentaires de Gestion de l’hôtel
1 mars 2023 par Hotel Management, Gestion de l’hôtel
Dear Marc, Thank you for sharing a review regarding your stay with Extended Stay America. We will share this with our team as they continue to work hard to provide every guest with an outstanding experience. We hope you will stay with us again soon when you are in town.Sincerely,Hotel Management
par un voyageur
Publié le 19 déc. 2024
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Good
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Undesirables hanging around front of hotel friendly with desk clerks.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Beatriz, Thank you for your feedback. We take your concerns seriously and apologize for the discomfort you experienced with individuals loitering near the hotel entrance. Your safety and comfort are our top priorities, and we will address this issue with our team to ensure a more secure environment for our guests. We appreciate your comments regarding our desk clerks and will continue to provide them with the training and support needed to maintain professionalism. We hope you’ll consider staying with us again for an improved experience. Sincerely,Hotel Management
par un voyageur
Crackheads abound
Publié le 20 sept. 2024 sur HotelsArrived late. Had to use a phone to call a central dispatch asking for the onsite night attendant to arrive. Then had to wait for a short while for an employee who was clearly going through withdrawal or deep in it. Meanwhile there was a number of questionable characters in the vicinity. Got to my room, which didn’t look anything like the photo. No TV remote. Was going to call the front desk but my phone literally had not a single cord. It’s true I have a photo to prove it.
Literally too tired to call the 800 number for service. Don’t stay here ever.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Shawn,Thank you for your candid feedback. We sincerely apologize for the distressing experience you encountered during your stay. Your concerns regarding the check-in process, the condition of your room, and the surrounding environment are taken very seriously. We understand how frustrating it must have been to deal with these issues, especially after a long journey. Please know that we are committed to enhancing our security and service protocols to ensure a safer and more pleasant environment for our guests. We would appreciate the opportunity to make this right and hope you might consider returning for an improved experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
