Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2023 sur Expedia
passage papoue un coucher . très belle accueil les chambres sont propre . seul inconvénient c’est que ça sens la bouffe car les gens cuisine dans leurs chambre . mais rien de majeur.
par un voyageur
Super pour une étape
Publié le 28 déc. 2022 sur HotelsHotel très bien pour une étape d'une nuit, suffisamment confortable, l'accueil a été correct, petit déjeuner simple mais bon.
Revoir la propreté des espaces communs surtout l'ascenseur. Il y a des offres de restauration à moins de 5 minutes de l'hôtel.
par un voyageur
Publié le 6 déc. 2022 sur Expedia
No guest at our reception! We need to call at a number to get someone. After a couple of minute of waiting someone apears with a really bad mood… he was unhappy that we show up at 3am, he said that we re not suppose to check in at 3am in hotel because apparently he was cancel our reservation without any question at us. Finally we are able to check in after our trip of 25 hours of car. At the room, the room was ok but not clean as the picture we saw at the website.
par un voyageur de Manhattan
Publié le 11 déc. 2024
N
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Hotel Management , Gestion de l’hôtel
Dear Dan, Thank you for sharing your feedback! We are glad you took the time to share your thoughts. However, we’d appreciate more details regarding your concerns so we can better address and improve your experience. Your comfort and satisfaction are our top priorities, and we strive to ensure every guest has a positive stay. Thank you again, and we look forward to welcoming you back soon! Sincerely,Hotel Management
par un voyageur
Publié le 13 oct. 2024 sur Expedia
n/a
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Darnell, We hope you enjoyed your stay overall, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
The property was very dirty. The carpets were stained and smelled like mold really bad. The inside of my room was not clean. There was hair in the shower hair in the towel. Do not recommend this place.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Natanael, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the upkeep of our property, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
par un voyageur
Decent
Publié le 7 oct. 2024 sur HotelsA one day getaway alone not that bad
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Cecilio, Your stay with us is appreciated, and we thank you for taking the time to leave your feedback. We're here to ensure you have a pleasant stay every time; therefore, we regret not meeting all of your expectations. We'd be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
I was there for 5 days and cleaning never came in. There were excessive stains on rugs, hall rugs were also stained. The furniture and walls were in terrible condition with rips, tears and dents in walls. Breakfast on the go, what breakfast
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We have also noted your comments regarding breakfast and regret it did not meet your expectations. We will address all your concerns appropriately and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Overcharged
Publié le 30 sept. 2024 sur HotelsOver charge, double of the hotels.com rate
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Peter, Thank you for your feedback. We sincerely apologize for the confusion regarding the pricing during your stay. It’s important to us that our guests feel they are receiving fair value, and we will investigate this issue further to ensure it is addressed. We appreciate you bringing this to our attention, as we are committed to transparency and customer satisfaction. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
