Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Close to everything
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Thanks Patrick! Thank you for your feedback! We're thrilled to hear that our location worked well for you. We strive to provide convenience and accessibility to all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon!
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Personnel très courtois. Réception efficace.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Je suis heureux d'apprendre que vous avez eu une expérience positive avec un personnel courtois et un accueil efficace.
par un voyageur
Publié le 22 déc. 2021 sur Expedia
L’accueil de l’hôtel et du service breakfast ainsi que la propreté de la chambre était appréciable. L’environnement de l’hôtel par contre n’était pas « engageant ». Néanmoins une bonne adresse.
par un voyageur
Laurie the superstar
Publié le 27 août 2024 sur HotelsOnce again Laurie at the bar was exceptional, her service and conversation is what makes me come back time and time again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Richard, Thank you so much for your kind words about Laurie. We’re thrilled to hear that her service and conversation have made such a positive impact on your visits. Laurie truly goes above and beyond to make every guest feel welcome and valued, and it’s wonderful to know her efforts have made your experience special.We look forward to welcoming you back and ensuring you continue to have outstanding experiences with us. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know.
par un voyageur
Publié le 26 août 2024 sur Expedia
I try to stay here as much as possible when visiting Ybor. That's how great this place is.
Commentaires de Gestion de l’hôtel
30 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Dear Ashley,Thank you so much for your wonderful feedback and for choosing to stay with us whenever you visit Ybor! We’re thrilled to hear that you consider us your go-to place in the area.If there’s anything specific you need or any way we can enhance your experience further, please don’t hesitate to let us know. We look forward to welcoming you back on your next visit!
par un voyageur
Nothing special but a little expensive
Publié le 24 août 2024 sur HotelsProperty is nonsmoking and first room reeked like smoke. Second was better. Comfortable bed, clean room, breakfast wasn’t included but was good. A bit pricey for what it was.
Commentaires de Gestion de l’hôtel
25 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Dear Lisa, Thank you for your feedback. I’m sorry about the smoke odor in your first room. I’m glad the second room was comfortable and that you enjoyed the breakfast. We appreciate you choosing us and hope you’ll consider booking directly via Hilton.com for your next stay to explore our many travel options and prices that match your expectations.
par un voyageur
Publié le 14 août 2024 sur Expedia
Ok. So I probably wouldn’t stay here again. I didn’t feel like our room was cleaned properly. The room smelled of mildew, was old and shabby looking. I wasn’t completely comfortable during my stay. The staff was nice and the hotel is located within walking distance of a lot of restaurants and Ybor city history
Commentaires de Gestion de l’hôtel
16 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Adrian, Thank you for sharing your feedback. I’m really sorry to hear that the cleanliness and condition of the room did not meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests, and I apologize that we fell short in this instance. I’m glad to hear that our staff made a positive impression and that you appreciated our location. We’ll be sure to address your concerns with our housekeeping team and look into improvements for the room. If you decide to give us another chance in the future, please let us know so we can ensure a much better experience. Thank you again for your comments.
par un voyageur
Awesome Laurie!!!
Publié le 13 août 2024 sur HotelsWas there with my boss on business and we both enjoyed the conversation and hospitality from Laurie (evening bartender). She recommended restaurants and local diva bars; I would definitely stay here again knowing people like her work here.
Commentaires de Gestion de l’hôtel
16 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Richard, Thank you so much for your kind words! We’re thrilled to hear that Laurie made such a positive impact on your stay. It’s wonderful to know that her recommendations and hospitality enhanced your experience. We’ll be sure to pass along your compliments to her—she’ll be delighted to hear them. We look forward to welcoming you back in the future and hope to provide you with another excellent stay!
par un voyageur
Publié le 11 août 2024 sur Expedia
The breakfast service was horrible. Cold food and terrible service. It would be nice to have a full bar rather than just beer and wine. Room was a little dated, but otherwise clean and comfortable.
Not what I expected from a Hilton.
Commentaires de Gestion de l’hôtel
12 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Dear Wayne,Thank you for sharing your feedback with us. We sincerely apologize that your breakfast experience fell short of your expectations. This isn't the level of service we aim to provide, and we will be addressing these issues with our team to ensure improvements are made.We also appreciate your suggestion about the bar. However, due to local and state regulations, we are only permitted to serve beer and wine. We're glad to hear that you found your room clean and comfortable, even if it was a bit dated. Your comments are important to us, and we hope you'll give us another chance to offer you a better experience in the future.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Terika W. ( Assistant General Manager), Gestion de l’hôtel
Bob, Thank you for sharing your feedback and for giving us an 8 out of 10 rating. We’re glad to hear that you had a positive experience with us.Your input is valuable, and we appreciate your suggestions on how we can improve. Please let us know if there were specific areas where we could enhance our service to make your next visit even better.
