Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
The bathroom was dirty. Mold spots in the shower. There was rust and dirt on the door. The mirror was discolored. Rust on the cealing. Extension cord visible. Parking was far and expensive. When I tried to get to my vehicle at night it was secluded and no one was available to let us out so we walked, which was 10 min though the maze. I was asked to pay $287. at check in when the stay was already high. For a Hilton and cost I’ll never stay again! Very disappointed!
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for your feedback, Taishia. We are sorry to hear about the issues you experienced during your stay. This is not the level of service we aim to provide and we encourage you to reach out to us so that we may address your situation appropriately. We hope to welcome you back again in the future for a better experience.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for your rating, Isabella. We are disappointed to see that your time with us did not meet our high standards. We are sorry for any inconvenience you experienced and encourage you to reach out to us so that we may address any issues you experienced appropriately. We hope to have another opportunity to welcome you back again soon for an improved experience.
par un voyageur
Awesome place to stay downtown
Publié le 11 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
12 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for choosing us, Tommy! We are thrilled to hear that you consider us a awesome place to stay downtown. It was our pleasure to serve you and we hope to welcome you back again soon.
par un voyageur
What room service?
Publié le 5 août 2024 sur HotelsThe room service via smart phone was terrible, and the hotel should simply offer phone calls as an alternative. Took me numerous times to get ahold of Che Vita just to order dinner. However, the only good was that the valet service was mostly good, and the service for breakfast at 211 was good.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for your feedback. We are sorry that you experienced issues with our room service and we will take your feedback about offering phone calls as an alternative into consideration. It’s our goal to provide excellent service and we are sorry for the inconvenience you experienced. We hope to have another opportunity to welcome you back again soon for an improved experience.
par un voyageur
Publié le 5 août 2024 sur Expedia
Convenient to street car, convention center and port.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for your review, Timothy! We are thrilled to know that you enjoyed your stay. It’s also great to hear that our location was convenient. It was our pleasure to welcome you and we hope to do so again soon.
par un voyageur
Publié le 3 août 2024 sur Expedia
Very convenient to the convention center
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for your review, Marilyn! We are thrilled to hear that you enjoyed your stay and that our location was convenient because of its proximity to the Convention Center. It was our pleasure to serve you and we hope to welcome you back again soon.
par un voyageur de Naples
Publié le 29 juill. 2024 sur Expedia
Review of Hilton Downtown Tampa Stay
I recently stayed at the Hilton Downtown Tampa (211 North Tampa Street) and was deeply disappointed. My experience was marred by poor service, unclean conditions, and unprofessional staff behavior.
Arrival and Check-In
• Arriving at 5 a.m. after a two-and-a-half-hour drive, I was met with an unpleasant smell in the hallway. My initial room had a malfunctioning A.C. unit, making it impossible to sleep due to noise and humidity.
Room Issues
1. First Room: Noisy A.C.
• Moved to another room.
2. Second Room: Loud buzzing refrigerator.
• Moved to another room.
3. Third Room: Constant noise from the toilet.
• Too exhausted to move again.
Staff were irritated and unprofessional throughout.
Valet Parking
• Valet service was chaotic and inefficient, taking 45 minutes to retrieve my car. The valet manager, Adrian, was unhelpful, and the area was a mess.
Pool and Amenities
• Lack of signage to find the pool. Pool area was dirty and disorganized. The pool bar, advertised to close at 5 p.m., was already closed at 4 p.m. with no signs.
Dining and Bar Service
• Uninviting and unfriendly service at the hotel restaurant.
Conclusion
This stay was the worst I’ve experienced. I’m requesting a full refund for my stay and valet charges. I paid Expedia $248.46 and was additionally charged another $260 by the hotel. I hope Hilton or Expedia will address this situation properly and ensure no future guests endure such an experience.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Service , Gestion de l’hôtel
Thank you for taking the time to provide such a detailed review, Beatriz. Your feedback is invaluable, and we are taking immediate steps to address these concerns. We encourage you to contact us directly so that we may discuss the details of your experience. We appreciate your patience and hope to have the opportunity to restore your faith in our hotel in the future.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Customer Service , Gestion de l’hôtel
Thank you for choosing us, Alondra! We are thrilled to hear that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Service , Gestion de l’hôtel
Thank you for your rating, Wai'oli. We are glad to know that you enjoyed your overall stay. However, we hope to welcome you back again soon for an even better experience.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service , Gestion de l’hôtel
Thank you for your rating, Lucy! We are thrilled to hear that you enjoyed your experience. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful stay.
