Note fondée sur 584 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Orlando
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Lorenza, It’s wonderful to hear you enjoyed everything about JW Marriott Tampa Water Street. Our goal is to provide a space where you can feel revitalized and fulfilled. We're excited to welcome you back in the future and wish you all the best with your travels.Best Regards,Ron McAnaugh,Area General Manager
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Its always a pleasure staying at the JW Downtown Tampa
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Adriana, We love receiving comments like yours, as our goal is to ensure an enriching and memorable experience at an outstanding value for every guest. It was our pleasure hosting you at JW Marriott Tampa Water Street, and we love knowing that we will be your hotel of choice every time you are in the area.Best Regards,Ron McAnaugh,Area General Manager
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Sean, We are dedicated to providing an uplifting and enriching atmosphere for all our guests; therefore, we love that you had an excellent stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing JW Marriott Tampa Water Street.Best Regards,Ron McAnaugh,Area General Manager
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Stewart, Thank you for taking the time to leave your kind rating. At JW Marriott Tampa Water Street, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you and look forward to having the pleasure of serving you again soon.Best Regards,Ron McAnaughArea General Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Room was clean, spacious, nicely decorated, modern. Washrooms were really nice with water closet, robe and slippers were nice. Amenities like pool is top notch, fitness classes were nice. Only thing is I was expecting more luxurious towels.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Nadezhda, Your kind words about our serene rooms inspire us to continue creating spaces where guests can focus on what really matters and be truly present. We are especially happy you loved our stylish array of amenities. We have also taken note of your additional comments regarding the towels. Thank you for the generous rating of our hotel, JW Marriott Tampa Water Street. It was a pleasure accommodating you, and we look forward to seeing you again on your next visit to the area.Best Regards,Ron McAnaughArea General Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Jermaine, We appreciate your outstanding rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Tampa Water Street for another exceptional and revitalizing experience.Best Regards,Ron McAnaugh,Area General Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
The staff is amazing
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Area General Manager, Gestion de l’hôtel
Dear Liza, We want to tailor each guest's visit so they leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us! Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with each of them. Thank you for choosing JW Marriott Tampa Water Street. Your kind words are much appreciated, and we wish you all the best until we meet again!Best Regards,Ron McAnaugh,Area General Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Disappointing Experience with Unprofessional Staff
I recently stayed at this hotel and unfortunately, my experience was far from pleasant. Early morning, I was abruptly disturbed by an employee who entered my room without knocking, simply saying “sir?” before leaving. This lack of respect for privacy was shocking and incredibly unsettling.
To make matters worse, when I reported the incident to security, I received no follow-up or updates regarding their so-called investigation. It felt as if my concerns were completely ignored. Not once did anyone from the hotel reach out to apologize or address the situation, which is unacceptable for any establishment, especially one that claims to prioritize guest satisfaction.
Overall, the lack of professionalism and communication left a sour impression. I expected much more from my stay, and I can't recommend this hotel based on my experience. Stay away if you need privacy.
Also, for an $80 breakfast, you expect a more satisfying meal of better quality.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Area General Manager, Gestion de l’hôtel
Dear Dmitry, We would like to apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can ensure it is not repeated. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we are sorry that this was not your experience. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Best Regards,Ron McAnaughArea General Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Area General Manager, Gestion de l’hôtel
Dear Donna, Thank you for the generous rating of our hotel, JW Marriott Tampa Water Street. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure having you as our guest, and we look forward to you coming back to see us soon. Best Regards, Ron McAnaugh Area General Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Area General Manager, Gestion de l’hôtel
Dear Tammy, Thank you for your exceptional rating. Your recognition is a testament to our commitment to nurturing environments and elevated moments. At JW Marriott Tampa Water Street, your well-being is our highest mission, and we are delighted to have been a part of your journey. We warmly invite you back to continue enjoying all that Tampa offers.Best Regards,Ron McAnaughArea General Manager
