Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
As you approach front desk your hit with the smell of What smells like RAID ROACH killer, and it lasted all 2 days we were there. We booked two rooms, one for my family and one for my elderly parents. The beds were so tall mom who suffers from really bad arthritis and orthopedic had a hard time getting in and out of the bed. I did contact front desk to see if they had a step ladder and could possibly use, and rudely they said no, and that if we wanted to buy one ourselves we could. I asked about an accessible room and they informed that is I wanted to change I would need to book one but it only had one double bed. That wasn't a option as we needed the two beds.
In my room one the beds had hair showing they the sheets were never changed but bed was made.
The breakfast was okay, but they need to do better. Meat selection was sausage links in water.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mariela,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to provide a comfortable experience for all our guests and will address your concerns with the team for their awareness and improvement. Your comments are valuable for us to enhance the quality of our services.
par un voyageur
Publié le 30 août 2024 sur Expedia
I would never book with Expedia again never again unable to contact customer service did the virtual customer service nonsense twice and they’re gonna get back to me they haven’t gotten back to me over a week now almost and it’s sad. I would never book with Expedia again I wanna tell everybody never to book Expedia again.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello MARIA T,I'm sorry to hear about the difficulties you encountered with Expedia's customer service. For any concerns or feedback regarding your booking experience, I recommend reaching out to Expedia directly for further assistance. Your feedback is valuable, and I hope your future travel bookings are smoother.
par un voyageur
Publié le 26 août 2024 sur Expedia
Bed was exceptionally comfortable. Breakfast was adequate, but they would never refill anything until it was COMPLETELY gone. (Will somebody PLEASE eat that last Raisin Bran so we can get some more Frosted Mini Wheats up in here?) Also, the room keys only worked for 24 hours, but we were there for three days. Had to keep going to the front desk to get the keys recharged.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Scott, We're glad to hear you enjoyed our comfortable beds during your stay. We appreciate your feedback regarding breakfast operations and key card recharges; this helps us improve our services for future guests. Thank you for sharing your experience with us.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Claudia,We are delighted to hear you had a wonderful experience with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Larry,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.
par un voyageur de Worcester
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Catherine,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello William,We appreciate you choosing to stay with us! Please feel free to reach out to us directly so we can address any concerns you may have had during your stay.
par un voyageur
Publié le 13 août 2024 sur Hotels
The hotel staff was very friendly and had a decent breakfast, but the hotel was a little out dated and the room smelled like mildew. But not bad for the price and for one night.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Karl, We appreciate your kind comments about our friendly staff and breakfast offerings. Your feedback about the room conditions will be shared with our team for review. We strive to provide a comfortable stay for all guests and hope you'll consider staying with us again in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
I was not happy when I was in room 110 but I’m not one to complain. I never had the do not disturb sign on and yet The staff on that floor didn’t ask if I needed anything, they didn’t make the bed, or take the trash out. I was on vacation with my son so I just wanted to enjoy our stay. When they changed me to room 328 the staff actually went in when we weren’t there: made the beds, threw the trash out, and put towels.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Rosemary,We appreciate you sharing your experience with us. Each room is meticulously prepared for our guests' comfort, and we regret to learn we fell short of your expectations during your initial stay. Your feedback regarding the differential service levels has been noted for our team's review. Thank you for allowing us the opportunity to improve and enhance the future experiences of our guests.
par un voyageur
Publié le 5 août 2024 sur Expedia
Didn't get Room Service next day
Bed wasn't done and dirty tub / had to go down and ask for toilet paper when we arrive.
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Hugo, We apologize for the inconvenience you experienced and appreciate your feedback. We will address these issues with our housekeeping team to ensure they are more attentive in the future. Your comfort and satisfaction are important to us, and we hope you will consider staying with us again for an improved experience.
