Ratings based on 1,066 Guest Reviews
Hear it directly from our travellers
2.4 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 10, 2024
The hotel was old and very "tired". Needs a complete rejuvenation. But it was very clean.
by A traveller from MARGATE
Posted Sep. 29, 2024
Comment from Hotel Management
Sep. 30, 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your experience and appreciate your feedback. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us.Sincerely, Hotel Manager
by A traveller from MARGATE
Posted Sep. 9, 2024
This hotel is horrible. Overall quality was unclean. When I arrived at the property no one informed me the Wi-Fi was down. When I inquired I was told the manager was working on it. It was clear no one was working on it. I was then informed I could bring my device to their office to use their WiFi. The television in the room did not work properly. Staff came up to fix it then it worked. There was no hot water in the shower, but there was hot water in the sink. Lastly the elevator had turbulence every time it went down. Do not stay here
Comment from Hotel Management
Sep. 10, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We regret to hear that your stay was less than satisfactory and apologize for the inconvenience you faced. Please know that we are addressing the issues with the Wi-Fi, television, hot water, and elevator to improve our services. We appreciate your feedback and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 29, 2024 on Expedia
It was great
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager, Hotel Management
Dear Rachel,We're delighted to hear that your stay was great! Thank you for the 5-star rating. We're pleased that everything met your expectations. We look forward to hosting you again soon.Sincerely, Hotel Manager
by A traveller
Posted Aug. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 29, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for rating your stay with us 4 out of 5. We're pleased to hear you had a good experience. Your feedback is valuable, and we look forward to welcoming you back and striving for a 5-star experience next time.Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Hotels
very nasty bed bugs in the bed and coach bed tv is in and out!!
Comment from Hotel Management
Aug. 27, 2024 by Hotel Manager, Hotel Management
Dear Zachary,We sincerely apologize for the issues you encountered with bed bugs and the TV. This is not the standard of cleanliness and comfort we strive for. Your feedback is important, and we will take immediate steps to address these concerns to ensure a better experience in the future. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Hotel Manager, Hotel Management
Dear Tatiana,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Bobbie,Thank you for rating your experience with us. We're pleased to hear that you had a positive stay overall. We appreciate your feedback and hope to have the opportunity to serve you again in the future and earn that extra 2 points to make it a perfect 10.Sincerely, Hotel Manager
by A traveller from Spokane
Posted Aug. 24, 2024 on Expedia
Great location to the Tampa fairgrounds for walking to a concert. Other than that it is a zero stars.
The electricity wasn’t working for breakfast for coffee, waffles or anything. And the fridge wasn’t cold holding the food items.
Our bathroom was horrific. Rusted out bottom to the tub, calcium acting as a plug - gross. The ceiling has huge water mark stains and room was musty. Walls were patched from some sort of hole issues and not painted. Back door to hotel doesn’t latch and people were just gaining access without a key. So safety is a failure.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Hollie,We appreciate your feedback and are glad you found the location convenient for the fairgrounds. We deeply apologize for the issues you encountered, including the electricity problems, fridge, and bathroom condition. The safety concern with the back door is particularly concerning, and we will address these issues immediately. Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
by A traveller
Posted Aug. 24, 2024 on Expedia
Just an average place convenient to the fairgrounds. Not the cleanest and bed was not comfortable.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Laurie,Thank you for your feedback. We’re glad the location was convenient for you. We apologize for the cleanliness issues and the discomfort with the bed. Your comments are important, and we will work on improvements to enhance our guests' experience. We hope to welcome you again soon.Sincerely, Hotel Manager
