Note fondée sur 611 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bof !
Publié le 21 janv. 2022 sur HotelsBaignoire sale, cafetière en panne, bref des details qui gachent le séjour...
Commentaires de Gestion de l’hôtel
4 mars 2022 par GM, Gestion de l’hôtel
Thank you for your honest feedback. Sorry to hear that we did not meet you expectations. We assure you that the corrective action will be taken to avoid such instances in the future.
par un voyageur
Publié le 11 oct. 2024
Property is unclean and not well kept. Looks rundown. Bathroom tub had constant leak. Hardly any towels. No carpeting. Stains on sofa and bedsheets. The place looks beat up! Not worth the price! They have not refunded the money paid in advance. Won’t stay there again and will warn others!
par un voyageur
Publié le 6 août 2024 sur Expedia
The mini split ac unit was very noisy
Kept me up all night
Table lamp was covered in rust
Hung along the tub
Commentaires de Gestion de l’hôtel
7 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES TAMPA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noisy ac unit and rust on table lamp. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Sheets were dirty room didn’t have hot water
Commentaires de Gestion de l’hôtel
7 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES TAMPA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the sheets and having no hot water. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartening to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
Room wasn't properly clean.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Tangila,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES TAMPA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. This is truly regrettable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Fallon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Dawn,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
If you can book somewhere else, go ahead
Publié le 22 juill. 2024 sur HotelsGood enough to survive one night stay for a cruise departure the following day, keep in mind we landed at 11pm and didn’t get to hotel till midnight to sleep and rest. Just enough hours to checkout at 11am and forget about this hotel that needed better cleaning, new bedsheets, and more upgrades
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Thank you for leaving your honest 6/10 rating. Your feedback is important to Red Roof and we’ll take your comments about the need of better cleaning and the new bed sheets into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Would definitely not recommend
Publié le 19 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Tampa and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Sherri, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Tampa and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
