Note fondée sur 625 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bof !
Publié le 21 janv. 2022 sur HotelsBaignoire sale, cafetière en panne, bref des details qui gachent le séjour...
Commentaires de Gestion de l’hôtel
4 mars 2022 par GM, Gestion de l’hôtel
Thank you for your honest feedback. Sorry to hear that we did not meet you expectations. We assure you that the corrective action will be taken to avoid such instances in the future.
par un voyageur
Publié le 11 oct. 2024
Property is unclean and not well kept. Looks rundown. Bathroom tub had constant leak. Hardly any towels. No carpeting. Stains on sofa and bedsheets. The place looks beat up! Not worth the price! They have not refunded the money paid in advance. Won’t stay there again and will warn others!
par un voyageur
Stay away
Publié le 26 août 2024 sur HotelsThis hotel is filthy. I left. Horrible. Hair everywhere in the bathroom and stains all over the bedding room smelled like cigarettes.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Dean,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES TAMPA. I was saddened to read your stay fell short due to the uncleanliness of the hotel, the hair in the bathroom and the cigarette smell in the room is truly regrettable. We are very sorry for your experience. At Red Roof, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
You never know
Publié le 24 août 2024 sur HotelsWe have stayed here many times. The staff is super friendly and the location is great. You can walk to many restaurants and bars. We just always have issues with our room‘s AC and hot water. The beds are comfy and the rooms are big but we really just want cold quiet AC and a shower with consistent hot water. We do t spend much time at the hotel because we are visiting our college kids.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Lisa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Tampa. It's good to see you found our location convenient to restaurants and bars, our staff was super friendly and the other positives highlighted. Your comment regarding the AC and hot water, will be taken into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Terrible no stars available
Publié le 24 août 2024 sur HotelsChecked I got our key was apparently interrupting the guys dinner. Went to put stuff in room walk way was pitch black, found our room walked in and it was hot as heck in there. Went to try and adjust the thermostat and picked up the remote, which was held together by cardboard, not able to turn on and as soon as I picked it the batteries fell out. The comforter had stains all over it then the sheets apparently were clean but had marker stains all over them. The pillows were stained and musty so all linens went to the floor. We had brought our own sheets and pillows with us thank goodness. Brought the remote to the guy at the counter and he went through 5 different sets of batteries and couldn’t get the remote to work and told me he had to find a remote. Went back to the room get ready to take a shower and there was no hot water! So after a long day at the hospital with testing got to take a cold shower. the water dripped all night long because it wouldn’t turn off all the way. Slept with one eye open and went to check out this am only by virtual and was told they couldn’t give my deposit back until after 7am. I pitched a little fit and they did refund my deposit after much discussion. For the amount we were charged $100.00 it was definitely like a $50 a night room. Don’t recommend a night there again and there was no one to talk to about getting another room or refund.
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Vera,Thank you for sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES TAMPA. You indicated that the comforter had stains, the water was dripping, the issue you had regarding the remote and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review, Julio. The staff and I at the Red Roof Inn PLUS+ & Suites Tampa were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Nicole,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Jerome, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Fadi, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Tampa and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Very Dirty
Publié le 15 août 2024 sur HotelsThe room was not even average at best less than mediocre first off when I arrived the room key didn’t work and when I got into the room the door fell off the top swinging hinge there was no thermostat on the wall the sheets were not changed had burn holes in them from previous customers and the shower does not work properly even though the rate of the room was cheaper than most it should be clean and in working order I’m not asking for a Hyatt stay but I would at least like clean sheets and a hot shower
Commentaires de Gestion de l’hôtel
16 août 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Dear Timothy,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES TAMPA . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the defective keys which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
